How to talk to people

One of our 3 DVRs has died and needs to be replaced... Is it possible to contact a PERSON without waiting for hours, or does Verizon only employ robots? If they only employ robots, is it possible to submit a support ticket?

My time is more valuable to me than the service they provide.

Re: How to talk to people

Their time is also valuable. It just depends if you want to go by the rules in place as for you and me and other customers.

google a Verizon Fios store location and call them up and see if you can bring the set top box into their location for a swap out.

you can try twitter for Verizon support to see if they can assist. There is also a chat feature at which maybe faster.

or call the 1-800-VERIZON and wait as the rest of the customers are doing.

or call early in morning between 9-5 EDT to get faster service.