- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
One of our 3 DVRs has died and needs to be replaced... Is it possible to contact a PERSON without waiting for hours, or does Verizon only employ robots? If they only employ robots, is it possible to submit a support ticket?
My time is more valuable to me than the service they provide.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Their time is also valuable. It just depends if you want to go by the rules in place as for you and me and other customers.
google a Verizon Fios store location and call them up and see if you can bring the set top box into their location for a swap out.
you can try twitter for Verizon support to see if they can assist. There is also a chat feature at http://www.verizon.com which maybe faster.
or call the 1-800-VERIZON and wait as the rest of the customers are doing.
or call early in morning between 9-5 EDT to get faster service.

