I dont understand why I cant get an accurate channel lineup.

joezeppy412
Newbie

I just signed up for  new contract, upgraded to 1 gig internet from 100 mbit, and removed HBO from my Fios TV. Im thinking that we watch mostly streaming at thei point, so Id like to get rid of the preferred plan and go to a local plan. Curious to see what I'd be losing, I looked at the channel line up tool on the Verizon website, which leads me to this conversation. Where the agent cant help me, cant answer my questions, and is trying to upsell me into spending $100 more a month.  

Maybe its becuase im in a grandfathered plan? I'm not sure. There was no mention of anything like this when I upgraded my plan one month ago.  Certainly Verizon was not forthcoming with any type of explanation.

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kh_jenn
Moderator
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Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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