I have had FIOS for 5 days and I am already thinking of cancelling it.

[downfall21]

I have had FIOS service since Thursday and I am already starting to regret ordering it.
First off I did all of the prep work before the tech even showed up. I ran all of my
CAT5, RG6, And CAT3 to a central location in the basement. I installed a new circuit for
to power everything. I even placed the conduit for him to run the fiber into the basement.
Yet it took him over 4 hours to mount the ONT in the basement. Because he kept forgetting
things in the truck.

So after all this everything was installed and working. Then the next day everything seemed
to change.


Now I get the "Currently Unavailable" on my MR-DVR most of the time. I change a channel it says
the same thing, or else I get just audio. While I am dealing with this I have to hit the buttons
on the remote at least 5 time before it registers what I am trying to do. The only way to get
rid of the black screen is to unplug it for 30 seconds. This really sucks when you are recording
something.

Speaking of recording it has issues as well. I recorded two shows on Friday night. The first show
was from 7-8pm. And the second one was from 8-9pm. It brought up a box at 7:59 telling me there is
a conflict. I had a dvr before this one and it always knew what to do when one show was ending and
another was beginning. It didn't sit there asking me what to do. Another issue with the DVR is that
if you fast forward a show then hit play it takes it back to where you started to fast forward.
On top of that my clock doesn't work. Even after I set it to display the clock. It only shows when I
turn off the box.

Now on to the regular STB upstairs. It seems that I have to uplug it every night before bed so I can
get rid of the "Please Wait" message that is in every channel listing and info box.


I think I know what solution Verizon Support is going to offer to me.

It will go something like this....

Every time you use the Dvr do the following:
1) Unplug it for 30 seconds to a minute. And let it reboot.
2) When you want to change channels just turn off your TV. Then turn it back on when you are done.
3) When you want to record two shows that start consecutively make sure you are sitting there to tell the DVR what to do.
4) When watching a recorded show watch every commercial just like it was live TV.
5) Place an alarm clock on top of your DVR box so you can tell what time it is.

Every time you use your STB do the following:
1) Unplug it for 30 seconds to a minute. And let it reboot.
2) Pull your hair out
3) If this doesn't work Reboot it again.

I wouldn't be suprised if they actually had these steps written in all their phone scripts they read from.

Hopefully they fix this soon or I will be dropping them before the 30 cancellation period is up.

[Joe01880]

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@downfall21 wrote:

I have some new issues that are happening now too.

1) My VOD will not play anything. I get an error message when I try to play anything in the menu.

2) I tried to play something on the dvr last night. I hit play and the show that was on tv stayed on the screen. Yet when I checked it was telling me that it was playing my recorded program.  I had to stop the playback and restart it to get it working.

Are these issues resolved in 1.6.2?

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Im sorry if i missed it but what STB are you using? If you are using a 7216 they are very buggy and depending on when 1.6.2 is going to be released in your area you may want to request a 6416 HD DVR. That will clear up many problems.

If you are currently using a 6416 and are having the issues you described in this thread then you may have signal and or wiring issues. A spec of dust on a fiber optic lead could cause VOD not to work for example or a bad splitter could cause channels not to tune. You need to have a tech come out and dianose your problem and repair it.

The remote issue you are having sounds like the incorrect codes were programed in to your remote or possibly the remote is defective. If you have a different remote such as a Harmony see if that works, if not when the tech comes out to fix your other issues he/she can give you a new one.

I know it sucks all these thing are hitting you at the same time but "IT" happens but trust me. The HD is awasome and the value is well worth putting a bit of time getting things straightened out.

[Thunder]

Do you happen to have a Samsung TV?

[downfall21]

I have a Philips LCD.

I think I may have fixed the remote IR interference.

I changed the remote control code multiple times until I found one that worked better.

The rest of the issues remain.