IMG 1.7 Experience

[Justin46]

As of this morning, Tuesday 9/29/2009, the new 1.7 level of the IMG is available in North Texas (and I presume also Calfornia). I thought perhaps it might be a good idea to have one thread where we can identify new, improved, or fixed items in the IMG.

I have not yet had time to really explore and see what is new, but here is what I know so far:

1) The level is 1.7 Build 09.82

2) It is on both my SD and HD STBs, although it took a call to the FSC and some time before it appeared on the HD DVR.

3) The STBs were left powered on last night, they were powered off after the update.

4) My Favorites survived the update intact.

5) My recordings on the DVR survived the update intact.

6) The Guide is still in 4:3 format, displaying 90 minutes of programming, don't really see any changes yet.

7) VOD works, seems to be slighter faster starting up, but that may be my imagination.

😎 I don't notice any changes to the Widgets, although I rarely use any of them.

That's about it for now. Hopefully others will chime in with their experience.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[Justin46]

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@tangodune wrote:

Just got 1.7 (9.83) several days ago (in North Texas) and unlike others, this update completely broke HDMI which had previously been working 100%.  I've been through several tech support calls and 3 STB's (now on 7216) to try and address this apparent coding/singaling (or HDCP) problem.

My STB goes directly to a Sony KDS-R60XBR1, not switched through an amp. I've switched out HDMI cables and verified both HDMI inputs on the TV still work fine from a Bluray player.

Tech support won't/can't roll my image back so I'm stuck with component for now, which on a 60" is noticably less "crisp". 

Any suggestions or is my only option to sit and wait?  Thanks.

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Not to argue with you, but I don't understand - you had 1.6.2 of the IMG until last week? I am in North Texas, I got 1.7 on Sept. 29, I am pretty sure all of us in North Texas got 1.7 then. I came home after Thanksgiving to find two of my three STBs powered off, all were left on, so I am guessing tha Verizon did in fact do something to the STBs last week. But mine do not show anything different level-wise that I can see from the original 1.7 distribution in Sept - Menu looks the same, everything seems to work the same.

I have a 4 year old Sony LCD connected via HTMI to my DVR, has worked just fine for over 4 years, through mulotiple levels of the IMG, including what I have now. I don't have a clue as to what has changed for you, but I don't think it has affected too many people or there would me more complaints here and on other forums, and I have not seen that.

I really think your only option is to sit and wait. I don't know whether Verizon has the ability to revert individual users to a previous level or not, but in the past they have not done so, at least AFAIK. We just happen to be the guinea pigs for 1.7, along with CA, and I am afraid you are just going to have to put up with it.

I have never used component on my HD TV, but I have read posts from many people on a number of forums that the picture quality from component can be worse than, equa, to, or better than HDMI. You might want to play around with some of the settings on your TV, you may be able to get the picture much better than it is now.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

[tangodune]

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@Justin wrote:

Not to argue with you, but I don't understand - you had 1.6.2 of the IMG until last week? I am in North Texas, I got 1.7 on Sept. 29, I am pretty sure all of us in North Texas got 1.7 then.

I have a 4 year old Sony LCD connected via HTMI to my DVR, has worked just fine for over 4 years, through mulotiple levels of the IMG, including what I have now. I don't have a clue as to what has changed for you, but I don't think it has affected too many people or there would me more complaints here and on other forums, and I have not seen that. 

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 Justin,

Thanks for repsonding back to my issues.  To correct my statement, I'm not sure it was a jump from 1.6 to 1.7 specifically that caused my issue, but I do know there was an update (STB reset) and shortly after my HDMI out stopped working.  The current version shows as 1.7 (9.83).  It occured the evening of 11/17 for me.

I asked tech support if the STB could be rolled back a few revisions just for testing but none of the techs I talked to could perform that.  The tech on-site who did the most recent STB replacement summarized the entire problem as my TV, not the STB. 

What's strange is my old 6000 series STB's got NO picture, but the new 7216 shows a picture for ~3 seconds and then goes black permenately.  My Sony is about 4 years old too and I don't think it was a hugely popular model, thus my issue may be isolated to my specific set type.

I'm sure it's an HDMI handshake problem, just wish there was more I could do to self-repair.  I guess I'll sit in a holding pattern with component and hope for an update.

[demonstr8r]

I suppose I should assume that based the history and your recent experience with IMG 1.7 that I shouldn't expect to see it anytime before groundhogs day, spring break or summer vacation. Way to Go Verizon!!!

[Justin46]

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@demonstr8r wrote:
I suppose I should assume that based the history and your recent experience with IMG 1.7 that I shouldn't expect to see it anytime before groundhogs day, spring break or summer vacation. Way to Go Verizon!!!

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I'm sorry, but what would you like Verizon to do? Deliver broken code to you (more broken perhaps than what you have now)? Verizon is doing a lousy job of updating/testing/delivering STB code to us, but distributing stuff that is perhaps worse than what you have now just doesn't make sense, at least to me. I think most FiOS users would prefer to wait somewhat longer and get a level that hopefully fixes some problems and doesn't introduce new ones.

Just my $.02.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

[CraigM]

I'm new to FIOS TV service (one week) and wonder if there is a printed schedule for 1.7 rollout?  I currently have 1.6.2.  Live near Portland Oregon.

Have had loads of trouble this past week with the 7216 HD DVR STB.  In no particular order:

*  Optical out doesn't work.  Optical from my BlueRay to the receiver works fine.

*  Video (HDMI direct to Samsung UN55B8000) goes black for a second at random times

*  Audio, via cable to receiver, randomly goes dead (stutter) 

Craig

[Justin46]

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@CraigM wrote:

I'm new to FIOS TV service (one week) and wonder if there is a printed schedule for 1.7 rollout?  I currently have 1.6.2.  Live near Portland Oregon.

Have had loads of trouble this past week with the 7216 HD DVR STB.  In no particular order:

*  Optical out doesn't work.  Optical from my BlueRay to the receiver works fine.

*  Video (HDMI direct to Samsung UN55B8000) goes black for a second at random times

*  Audio, via cable to receiver, randomly goes dead (stutter) 

Craig

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Hi Craig,

Probably somewhere inside Verizon there is a tentative printed schedule, maybe printed in disappearing ink, but for public consumption, no, there is not a printed schedule, and I don't think there has ever been one. Over the last few years a few people with some inside contacts have reported schedules, sometimes they have been accurate, sometimes just dreams it appears.

As to your problems, using a receiver between the STB and the TV seems to be one of Verizons biggest problem areas, especially with HDMI. I don't pretent to understand all of the issues (I don't have any issues with my QIP6416 direct to a Sony LCD), but I know some folks do have issues, particularly it seems with Samsung TVs (although I thought the newer Samsungs did not have the problems). The most common recommendation when using a receiver is to go directly from the STB to the TV with either HDMI or component and use optical to the receiver; since that is not working for you, I think you should try to get a replacement STB from Verizon. And if they are willing to do that, you might try seeing if they will give you a 6400 box, they are older but seem to have fewer problems, at least from what I have read.

Sorry I don't have any good info for you, but if I hear of any schedule for the 1.7 rollout I will be sure to post it in this thread.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

[demonstr8r]

To all Verizon employees that monitor this forum,

Is it possible for Verizon to provide us (i.e. paying customers) with a status update regarding the HDMI issues that are reportedly going to be resolved in IMG1.7?  I believe I can safely speak for a majority of the customers by stating that we do not expect miracles, nor do we expect an exact date when the issue will be resolved, but the complete lack of information is quite frustrating at present.  Personally, I plan to switch back to Comcast by year's end if the problem isn't resolved and I am still in the "dark" regarding its status. 

I run the customer service organization for a mid-sized software vendor, and I find the best way to keep customers from venting their frustrations in public is to provide said customers with timely information regarding the high priority issues that are frequently reported. Simply having moderators edit / delete unfavorable comments on this forum doesn't retain or build customer loyalty.

Sincerely,

A Concerned Customer

[jumpin68ny]

Woke this morning with 1.7 now loaded.  So, what's new or different in this? Looks the same so far.

[demonstr8r]

Based on previous updates of IMG 1.7, perhaps that is very good news that it looks the same. The real question is whether the HDMI issues have been resolved. I've read some notes from other customers indicating that on-screen caller ID was planned for the IMG 1.7 release as well. Perhaps you can report back with a list of new features and issues based on your experience with the latest update.

[jumpin68ny]

I have a Samsung LED 7100 series and prior to the upgrade the HDMI port worked fine and after the upgrade the HDMI port still works fine.  I am using the HDMI cable provided with the STB.

Because my box is a 6416 the guide looks the same.  If it wasn't for the notice VZ placed on the screen when pressing guide I never would have known the update occurred.  

I do NOT have Verizon Phone service so I am unable to see CID on the TV.

[michelliot]

Yes, was watching a movie and right at the climax, 1.7 began downloading.  I had to wait 15 minutes to find out who did it.  At 4:30 this morning I was not happy.  Anyways, I saw a few additions to the pre-existing system like the full program discription after the second click on INFO.  I still would have like to have seen a star system incorporated in the reviews.

What I immediately noticed is that any of the guides, as a full guide or even the info on the bottom when changing channels, is in a STRETCHED 4:3 format.  I'd actually prefer a normal full screen or the normal 4:3 format.  Is there any way to rectify this?  I haven't really explored any of the settings.  Does anyone else see the same issue.

Thanks and be well,

elliot

[michelliot]

As I began reading on, I see that this stretch issue is not new or isolated.  Boy, I hope this doesn't last too long?  I guess we'll get used to it for a while.  No choice.

HEY FIOS, I would still love to see a star rating system incorporated in the next upgrade.  I'm sure I'm missing some descent flicks.  I know I've viewed some awful ones.

Thanks,

elliot

[spacedebris]

The streatch guide is in prepreaton for the new HD guide that is supposed to be out with the next release. Currently this only affects the 7xxx series boxes.

The on screen caller ID is only if you have what Verizon is calling their "Digital Voice". This is not available in all area's yet, but if you do have the Digital Voice, then the onscreen caller Id is either there or will be in the near future.

the 1.7 is not supposed to make many noticiable changes, its mostly to fix the HDMI issues and such. There are some minor changes to the guide but not a lot.

[PJL]

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@spacedebris wrote:

The streatch guide is in prepreaton for the new HD guide that is supposed to be out with the next release. Currently this only affects the 7xxx series boxes.

The on screen caller ID is only if you have what Verizon is calling their "Digital Voice". This is not available in all area's yet, but if you do have the Digital Voice, then the onscreen caller Id is either there or will be in the near future.

the 1.7 is not supposed to make many noticiable changes, its mostly to fix the HDMI issues and such. There are some minor changes to the guide but not a lot.

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FYI people in Texas have reported here and on other forums that the new callier ID does NOT require the digital voice service.

[jumpin68ny]

I use Vonage.  Not sure how CID would display on the TV.

[Justin46]

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@PJL wrote:

FYI people in Texas have reported here and on other forums that the new callier ID does NOT require the digital voice service.

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PJL, you are absolutely correct. I have Caller ID on TV and I most certainly do not have Digital Voice, I have Verizon Freedom Essentials. However, I do believe that Verizon Call Assistant is also required if you do not have Digital Voice (I don't know this for sure, but I do have VCA).

As to differences in 1.7 vs. 1.6.2, I really don't see any. But then again I have had 1.7 since late Sept. when Verizon first rolled out the initial version of 1.7.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248

[teegrooving]

I am in Baltimore Maryland. Does anyone know when we will get 1.7?

[Jeff1512]

Is there a way to turn the caller ID on the TV on and off? 

[matcarl]

Yes, it's in the Settings menu, but not all areas have it yet.

[tampavol]

when is florida going to get img 1.7?

[pfeifler]

Anyone know when the 1.7 will be made available in VA?  Just curious to know if 1.7 will fix any of the hdmi issues with my Sony XBR4.

Thanks

Mark