IMG 1.9 release notes and discussion thread

[lolagoetz]

As you probably already know, IMG 1.9 is starting to roll out. FiOS TV's Joe Ambeault posted release notes that may just answer quite a few of your questions. (And here's a link to the press release as well.)

I see that several of you have already started posting about IMG 1.9. Great! We'd love to have a central place to refer people, so we'll be moving IMG posts over to FiOS TV Technical Assistance. That way things are together and you won't have to search as much to find what you're looking for.

Please feel free to post here with your observations, feedback and questions. I'm sure others will chime in to help with questions if they've already run across the answers you're looking for. And it'll save duplicated efforts as well.

[Justin46]

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@Hubrisnxs wrote:

People with 6416's that want to upgrade, should be doing so at www.verizon.com/fiostvcentral 

Log in at that website and then click on my tv and then set top boxes, and on the right, you'll see a banner ad that says want more from your DVR or something to that affect. 

fill out the info and you'll get an email with a link for the upgrade.

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The above procedure on the website seems to work. For me however, the way I did it was:

1. Log into MyVerizon

2. Click on the My STB tab.

3. At the bottom of the list of STBs, click on See Full List. (for whatever reason, this step was necessary to see the ad, it may not be now)

4. To the right of the list of STBs you should see an ad titled "Want more from your FiOS DVR?", click on the Learn More button.

5. You should now see a page where you can enter your info.

That is the way I ordered mine, ordered it one week got the email telling me I qualified for the new DVR the next. Submitted the email about noon on Wed. last week, the DVR was delivered (to my neighbor by mistake!) the next day around noon. Keep in mind that Verizon will charge you $39.99 to order this way.

Another option, if you have a Verizon store nearby, is to contact them to see if they have any 7232s, and if they do see if they will let you swap. I have read that doing it that way eliminates (or may eliminate) the $39.99 charge, but I don't know that for sure. Or of course you could just go into the store with your old DVR and see what happens.

I had my old 6416 for 5 1/2 years, worked great, but the new 7332 seems just fine, at least so far, certainly much more space. Plus whenever Verizon delivers the new 1.9 level of the IMG to my VHO I am ready to take full advantage. 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

[Joe_Ambeault]

go to www.verizon.com/fiostvcentral to request the swap

[Sdfulmer]

I agree about the new guide. The default color is difficult to see. Is there any way to change the color scheme to something more pleasing to the eye.

Scott

[elizar]

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@Sdfulmer wrote:
I agree about the new guide. The default color is difficult to see. Is there any way to change the color scheme to something more pleasing to the eye.

Scott

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Agree completely with the guide color scheme. Not enough contrast between background color and text color. Especially on the search screen - almost unreadable with aging eyes.  Should add a few 'themes' to choose from, or at least add the option for a larger font size (I'm suprised these aren't already available under the Accessability menu item).

[FordPrefect]

I don't know, my wife and I noticed the update last night (VHO 15a) and we think it's pretty good.  We like the new look and the new functionalities/improvements in the UI are enough to make up for any visual shortcomings.  The DVR functions alone read like a wish list from all of us, so I actually think they did a good job here.  

One question: how do you enable native pass-through?  I can't find an option for that anywhere.  Is it on by default?  

[BrianC]

Is there a tentative rollout schedule by market that could be shared?  I realize it's partly dependent upon fixing any glitches in the initial rollouts.

[alden]

I have the same question. I am on VHO 06, Massachusetts, and so far no upgrade. How long is gonna take for Verizon to rollout 1.9 to all customers? A week, a month, 3 months? As far as I know nobody has a clue. By the way, I am former DirectTV customer and DirectTV upgraded software, I believe, at once for all customers . Verizon is very slow on any upgrade and this is no exception

[amoon70]

Hey Lina,
I am just assuming here since I do not have the 7xxx box and do not have the new guide. However, from what I read there is an option to change the guide from widescreen(HD) to SD so it will look better on your TV. Please check the option on your TV. Hope this helps.

[Keyboards]

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@amoon70 wrote:
Hey Lina,
I am just assuming here since I do not have the 7xxx box and do not have the new guide. However, from what I read there is an option to change the guide from widescreen(HD) to SD so it will look better on your TV. Please check the option on your TV. Hope this helps.

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There is also the option of selecting CLASSIC VIEW in the settings menu which will sort of return the look to 1.8.  First thing (as amoon70 suggested) is to set the graphics to 4:3 (SD) not the default 16:9 (HD).

[TempestBlayze]

Are we going to be able to tell what shows we have already viewed on the DVR? I sometimes come back a week later and can't figure out what the last episode I saw was.

[Keyboards]

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@TempestBlayze wrote:

Are we going to be able to tell what shows we have already viewed on the DVR? I sometimes come back a week later and can't figure out what the last episode I saw was.

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Viewed recordings are a different color from those that have not been viewed - if that is what you are asking.  So in that case you will be able to tell what has been watched or not.

[ekem015]

Alden - @FiOSTV on Twitter ("Twitter Joe") said that MA/VHO06 (me included) will be in the "middle of the pack" for the upgrade. My guess is that it's probably 2-4 weeks away. The reason why Verizon staggers the upgrades is so that if something goes wrong or there is a major bug, it won't affect all of their customers at once. It's good business practice, even if it makes us impatient.

[alden]

[Alden - @FiOSTV on Twitter ("Twitter Joe") said that MA/VHO06 (me included) will be in the "middle of the pack" for the upgrade. My guess is that it's probably 2-4 weeks away. The reason why Verizon staggers the upgrades is so that if something goes wrong or there is a major bug, it won't affect all of their customers at once. It's good business practice, even if it makes us impatient]

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Major bug? Are you kidding me? As far as I know Verizon worked on 1.9 for almost 3 years, then it went through intensive Beta testing. If after all this  there can be MAJOR BUG, then it"s unimaginable... I understand Verizon concerns, but still Verizon has to dramatically improve their customer service. So many people complain ( me included) how difficult is to get to Verizon representative and how to fix something. From my experience DirectTV was better with customers...

[Sachmo]

Is there a way to enlarge the text for the channel in the new guide?

[mphare]

Nobody will test your software like an end user. No amount of system test, validation test, unit test, integration test, or even beta testing will rat out problems like going live in the field with thousands and thousands of users in the general population. I also came from DirecTV and, if I remember correctly, they rolled out 6.1 to a limited population, then when they didn't see a spike in support calls, or they were able to profile the calls they were getting and provide solutions for their CSRs, they rolled it out at a higher rate to the rest of us. I suspect Verizon will do the same thing.

[rottenkid]

I am in VHO15 (Buffalo) and i didn't get the upgrade. I hav the new Cisco boxes. The tech I talked to, had no idea when it will be sent out to me.

[Hubrisnxs]

try a reset of the stb Buffalo was one of the first places to get it.   Maybe it just needs a reboot to initiate the upgrade. 

go to www.verizon.com/repair and do the quick fix for set top box and see if you can refresh and reboot the box. 

[barbshop]

OK, dumb question?  How do I know what VHO I'm in?

[Justin46]

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@barbshop wrote:

OK, dumb question?  How do I know what VHO I'm in?

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Go to System Information under Settings in the Menu on your STB. The VHO ID is listed there, your VHO is the 2nd two digits of the 4 digit number. For example, my VHO ID is 3301, my VHO is 01.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

[bighap]

Will former Verizon Fios customers that are now on Frontier Fios receive these updates?

[mphare]

Quiet weekend on the roll-out front. Did Vz slow down over the weekend, or are they in wait-n-see mode to see how it's going so far, or are you all who got 1.9 last week being pushed back to 1.8 because of servere SW bugs?

Thanks,

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- mike

3 x QIP-7232-P2
IMG 1.8
VHO1