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Solved! Go to Correct Answer
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UPDATE:
I am glad to say that this issue seems to have been resolved for me. When this issue first arose I checked the forums and saw that Verizon apparently did not have any solutions for this other than switch to component cables. I did that and the problem did not go away, it was a little better, but I still experienced video dropouts.
I finally called Verizon tech support about 2 weeks ago (I didn't update this sooner, because I wanted to make sure the issue was in fact resolved before I did), and spoke with someone who I honestly did not trust and he new it. I begrudgingly did as he asked, and questioned his methods every step of the way, but I will admit that he was correct and knew what he was doing.
He explained to me that there is a problem with the receiver communicating with the modem/router (this is where I started to question his abilities and knowledge). He wanted me to reset the modem/router, which I did, only after I reminded him that he should tell all people that do this in the future that this will remove all security from your router and reset it back to OTB "Out of the box" settings. After I reset it, he ran some tests, made a couple of changes (not sure what), then he reset my DVR from his desk. After it was reset, I had to run a test on the DVR unit to get reply times for him. He then said that it should be resolved. I got off the phone with him, quite skeptical that anything was resolved.
Over the last 2 weeks though, I have had my DVR hooked up to my LCD via HDMI cable, the same one that wasn't working before, and I have not had ANY dropped video signals at al since then. I am glad that I finally called and spoke to someone who knew what they were talking about. I'm not sure if this is the solution for everyone with the same issue, but it is worth giving them a call and asking.
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We converted 3 months ago from Comcast to FiOS b/c of promises of better service, however, we have had video/audio dropouts from the beginning, with the QIP 7216. different reps came 6 times in 2-3 weeks, switched out the 7216 for a new one 3 times, and told us (1) that the 7216 was not the problem, and (2) the 6416 would not have dropouts but would not enable the viewing of recorded material from other sets on the home system. Is that true? Also, when I connect the coaxial cable directly to the HDTV (Sony KDL46-v4100) bypassing the STB, there are no dropouts. Also, no dropouts with the regular STBs for our non-HD TVs. The reps stoppped coming, despite scheduled appointments.
So, will the QIP 6416 actually work, including the home media distribution function?
Thanks.
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Sounds very familiar. When is Verizon going to own up to and fix this problem? I have a Sharp Aquos SE94U with a 7216 and am tired of the run around regarding whose problem it really is. Finally found this forum and realize that, as of now, my option is to use component or go to Direct. It does not appear to be confined to my TV model as the phone techs tell me. Nor is it my set as everything else runs fine on HDMI. I also notice that there are no verizon technical responses on this thread.
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The first posts to this thread describe known HDMI interoperability issues between the QIP7216 and many displays.
The solution is (a) use component, or (b) swap the QIP7216 for a QIP6416 which doesn't exhibit the problem.
Edit: Verizon plans to improve the QIP7216's HDMI compatibility with an update by the end of August.
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"The solution is (a) use component, or (b) swap the QIP7216 for a QIP6416 which doesn't exhibit the problem"
Great solution, Go back to component when we all spend alot of $$ to use HDMI and the latest technology. I guess being a techie has its drawbacks. Does the QIP6416 even have HDMI hookup or is that only component? Now that Direct is advertising 1080p direct to the TV how long will it take Comcast and Verizon to finally upgrade the boxes to actually work correctly. {please keep it relevant}
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your 1080p that your referring to is vod. its important to me that your exact in your statements.
the 6416 has problems with hdmi just like the 7216.....
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@Tektronic wrote:your 1080p that your referring to is vod. its important to me that your exact in your statements.
the 6416 has problems with hdmi just like the 7216.....
The interoperability issues are not comparable between the two. The 7216 might exhibit HDMI compatibility issues with 50-70% of TVs, whereas the 6416 might exhibit HDMI compatibility issues with 10% of TVs. In the latter case, the fault is just as likely to be with the TV as it is with the 6416; some older (and newer low-cost) TVs were rushed to market and skimped on their HDMI compatibility testing. Samsung in particular was known for this.
As noted above, Verizon does plan an update before the end of the summer that will improve HDMI compatibility on the QIP7216. For now, you either need to use component, or switch to the QIP6416 for HDMI. Or buy a TivoHD / Moxi.
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Yeah, I wouldn't be so quick to blame the TV's. I have a sharp and have read nothing about compatibility issues. They also provide regular firmware updates.
Too much evidence here that points to the 7216. They shouldn't be giving their customers this unit when they know they are using HDMI.
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I have 2 HDTV's a Pioneer Elite 1150, and a Visio 32in Plasma, I also Have a 7216 1 DVR, and a 7100 1 STB. I get the dropouts on both tv's, but more on the Visio/7216 combo. I aslo get lockups on both boves sometimes when going through the On Demand menus.
These boxes are terrible. My old Dish network box was so much eaiser to navigate, it was so much more responsive to commands with either the RF or IR remotes, and It had a usably USB port for adding an external HD. I had 750GB of movies recorded.
The Guide was also much more acurate. There was an episode number, and origanal air date, so you could see if it was a new show or a re-run. Verizon is trying to blame their inaccurate guide on the channels. How did dish network get it right then?
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Problems with the video cutting out but leaving the audio intact, IS a known issue with the 7216. In fact Verizon is even considering pulling all the 7216's due to all the issues. 6416 stb's are identical to the 7216 when it comes to the connections. the difference is in the internals of the two boxes. The only compatibility problem with the 6416 is mostly with Samsung TV's and it looses both the video and audio
Now the temp solution of switching from HDMI to Component cables....You do realize that there is no picture quality difference between the two until you reach 1080p right? Both component and HDMI can handle the 1080i just fine. And to top it off, most HD programming comes in 720p/i anyway. 1080 is still relatively a small ammount of programs and the number of programs that go all the way up to the 1080p is even smaller. So using the component cables will affect a VERY small amount of programs. At least for the very near future.
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I have a 7216 and continue to have the dropuot problem even when I switch to component inputs. Also, I understood that the 6416 does not allow the viewing of DVR'd material through STBs in other rooms of the house. Is that correct?
Thanks.
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@ethics wrote:Also, I understood that the 6416 does not allow the viewing of DVR'd material through STBs in other rooms of the house. Is that correct?
Thanks.
No.
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248
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@ethics wrote:I have a 7216 and continue to have the dropuot problem even when I switch to component inputs. Also, I understood that the 6416 does not allow the viewing of DVR'd material through STBs in other rooms of the house. Is that correct?
Thanks.
I'm also still having the dropout problems after switching to component cables. Several times an hour. So this is not just an HDMI problem, which means it's definitely the 7216.
If I switched to the 7200, which is still an HD-DVR, would that solve the problem? I wouldn't mind losing the multi-room function if it meant watching things on the main TV was enjoyable again!
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The problem is that Verizon will blame Motorola for the problems with the STBs in question. In all fairness to Verizon; this is Motorola's problem, not Verizon's. However, it is a disservice to their customers that Verizon hasn't addressed this problem publicly with Motorola or the public-at-large. Even more disturbing is the fact that the field techs have no general clue as to what's going on with these boxes.
You'd think that a moderator from Verizon would be watching this board and might chime in to either defend Verizon's position or to set our minds at ease. Maybe Comcast does have better service after all. The saga continues and I know I'll be reviewing this whole scenario when my contract ends and I'm ready to shop around again for a service provider. {please keep your posts courteous}
Perhaps az Sony TiVO to go with my Sony BD player and TV is the way to go.
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Hi
I apologize, but unfortunately we cannot address this question. A forum moderator’s job is to maintain the forum itself, so we are typically unable to access accounts or provide support information on an individual basis.
This is a peer-to-peer forum, meant mostly for the exchange of ideas and tips between members. While there are a couple of tech support people who occasionally post here, this issue may not be within their realm of expertise. We have forwarded many of the forum suggestions and concerns to the appropriate parties for review. Verizon is listening and we value your feedback, even if we can't always respond directly.
