Is service degrading in NJ?

[ThanksALot1]

I ordered American Sniper in HD. I received a pixelated mess with garbled audio.
After years of quality service, my DVR recordings have frequent stop-action moments and sometimes recordings won't play back. After this happened on an NHL playoff game, I now record all important shows to DVR.
There is much more common pixilation than before.

Is it because I "upgraded" to Quantum (a few months ago), is it my "upgraded" router, is it NJ, and/or is FIOS far less good than before? Maybe I should "downgrade" to my old service and equipment.

[SinCara]

---

@ThanksALot wrote:
I ordered American Sniper in HD. I received a pixelated mess with garbled audio.
After years of quality service, my DVR recordings have frequent stop-action moments and sometimes recordings won't play back. After this happened on an NHL playoff game, I now record all important shows to DVR.
There is much more common pixilation than before.

Is it because I "upgraded" to Quantum (a few months ago), is it my "upgraded" router, is it NJ, and/or is FIOS far less good than before? Maybe I should "downgrade" to my old service and equipment.

---

Since you upgraded to quantum check any splitters you have. Make sure they are moca 2.0.

[ThanksALot1]

I have one splitter (I believe it's called a 4-way; 1 in and 4 out). It doesn't say MOCA 2.0 on it and it was installed before I upgraded to Quantum. I have looked (briefly) online and can't find a 4-way MOCA 2.0 splitter (eg, on Amazon). I will Google some more, but suggestions are welcomed.

[ThanksALot1]

I ordered one from the Verizon Accessory store. I hope it helps. Thanks for your advice.

[eljefe2]

I'm guessing the answer to this question is probably yes, but just in case....are you actually using all 4 outputs on your 1-to-4 splitter?

I ask just in case you are not using all 4, in which case you'd get better output from a splitter with fewer outputs.