Labor Charges

My downstairs TV was not working. Ordered a new box still not working. The agent told me they would send someone to look at it. NEVER MENTIONED there would be a labor charge? Why are you charging your customers to fix somthing that is your responsibilty? Technican came and in two minutes said the spliter was bad. Verizon installed the spliter not me. So replacing it was your responsiblity. Now i have a charge for 91$ for labor. This is ridclous. I would like a refund or my service cancled. 

By fair business practices, you should have warned consumers first about the charges that will be made. In law firms, we are required to inform clients about the fees before a specific service is made. This is unfair and cannot be substantiated.


Thank you.

Re: Labor Charges
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.