Media Manager Miscellaneous Issues (Photo problems, OS questions, and General posts)

[KaLin]

This thread is for any other Media Manager Issues not specifically addressed in the other Media Manager threads.

[tinfoilhat]

OK, I just installed a HD-DVR with media manager.  I installed the utility on one desktop PC and configured the shared folders - both music and picture content.  Here are my issues:

1. constantly I'm unable to play audio, getting the message "this song has been moved or deleted, or is corrupt.  Please remove it from your playlist".  Each and every file gets this treatment.  None of them have been moved, deleted, or are corrupt for that matter.  I don't think it's a firewall issue since after my initial configuration files were accessible and playable.

2. why isn't the media manager option available on 2 of my other STB's?  I could swear the media manager option appeared on one of the non-HD STB's and now it has vanished.  It IS available on my only other HD STB.

3. Try viewing your "Music Manager" files by "Artist".  Is a simple sort too much to ask for?  I'm blindly scrolling through pages of unsorted names in search of one artist in a list of 452.

4. Unlike a competitor's product, media manager from what I gather, does not allow me to transfer recorded video content from DVR to my PC.ANyone know if Verizon is addressing this?  That was a very cool feature that I can't find here in MediaManager

This product cannot possible be this bad, and it's me who hasn't configured it properly right?  I can handle the truth!  heh.

[Sir_WInston1]

Greetings,

I am getting the same thing and have since day one.  I am not sure what is the problem.  However, I went through an extensive support session wherein the 2nd tier tech connected to my machine checked all my settings, shared the files, etc. all to no avail.  It is funny how it can stream the pictures no problem.  None of the music files work including the sample FIOS music provided. The texh says he was going to research and call me back the next day.  Of course, that was weeks ago and I haven't heard a thing.  Being rather computer and network savy myself I found this problem rather strange being that other media is recognized and playable or viewable.  There is no inherent reason as to why music would be not playble if the file(s) are viewable by the HD-STB.  I thought the problem maybe secretly due to a music copyright issue or something.  I am still experimenting.  I was told that this is a new product with little feedback or support at this time.  Hopefully, someone will be answer this soon.  By the way, I agree video should be the next step as with all other media managers.  Good luck and please post any solution you may come across, as will I.

Winston

[rayVZ75]

Has anyone discovered a solution to the problem of not being able to play an mp3 file?  I can see on the TV's screen my PC's folder with all of the mp3 files, so this is frustrating to say the least.

Ray 

[rayVZ75]

UPDATE:  a VZ tech downloaded a new and/or fresh image of the firmware to my HD-DVR, and now both the mp3 files play and the jpg files served by my PC are behaving as expected as of 6/19/09.  When I do a lookup via the onscreen Menu -> Settings -> System Information, it is Release 1.6.2, Build Number 08.58.  However, today 6/22/09, as I write this, the mp3 files will not play while jpg files are OK.  The front panel flashes "h5".  At least I'm not getting the dreaded "corrupt file" message.

[rayVZ75]

2nd UPDATE:  I solved the above problem by opening up my PC's local firewall.  I thought I had done this before, but maybe an update to the firewall software overwrote or wiped-out the settings.  Anyway, spend the effort to scrutinize your firewall settings.

[midiexpert]

I have the latest upgrade 9.2 of Media Manager, which has always worked until the other day. Although Videos and music still work fine, when I try to access photos, I get "unexpected error has occurred." Nothing seems to clear this. I contacted Verizon thru feedback link on media manager, but haven't yet heard back. I don't use the program very much, but until the other day every part of it was working--I am part of the video streaming trial, and this and the photos and music always seem to work fairly well. ANyone know what's happening with this.? 

[lfert]

Is there a way to pause the playback of a video that is streaming from my computer onto my TV using the remote control via the meida manager? I tried pausing, but it does not seem to work. This is true whether I am watching a video or stremaing from the internet (YouTube, etc....)

[linus]

This is a bit of a complex question.  Please let me know if you need more information:

Currently, I have Verizon FiOS with Internet & TV.  The internet is setup this way:

image available: http://img30.imageshack.us/img30/7519/picture2atu.png

The reason for this setup is because the Verizon Router does a poor job doing wireless.  Anyway, the Win32 machine is connected

via wireless to the router.  Upon looking at the DVRs settings, the DVR is connected to the Verizon router via the actual cable, NOT

ethernet.

I've connected an ethernet cable from the linksys router to the DVR router.  I get a link signal and even get activity but it does not

receive an IP address.  I've read various forums and found out that the DVR's ethernet is not properly enabled.

In any event, I'm trying to use the Media Manager with my laptop (the only machine that has Windows; others have linux & mac os).

Is there a way to:

• Get the verizon DVR to use the Ethernet for Media Manager us?
• Get the verizon router to forward all traffic to the router (in effect act as a bridge, instead of a router)?

My network is too complex to move the laptop to the verizon router (besides, it the verizon router doesn't do wireless well).

Thanks!

[PlyMtg]

Has anyone done this?  that is my configuration as well... could be as simple as plugging it into my ethernet connection in addition to the coax cable connection?

[DNW]

How do I add an internet video site to Media Manager Videos? I have only three, including dailymotion, but I do NOT have youtube. I would like to add that one, plus others.How?

[CapnTrips]

You cannot "add" any internet sites.  Earlier Beta versions of the Video Manager software streamed ONLY YouTube from the Internet.  When they went with the release, they DROPPED YouTube and added Veoh, Blip and DailyMotion.  They say that they are working on getting YouTube back as well as adding others, like Hulu, possibly, but that requires negotiations and contracts and such,  One flippant answer I got was that for Hulu content, I should just use VOD for those shows - which is a bogus answer, since VOD doesn't stockpile as extensive a backlog of shows as is available on Hulu.

Anyways, as an interesting note, I was a Beta tester for the Video Manager, and even today, the computer that had the Beta version loaded includes YouTube access in addition to the other three, while my other computers w/ MM loaded (same latest version) only have the three sistes listed.

Go figure.  (The software still works like crap, however)

[megabyte29]

Has anyone else noticed that many guide listings are displayed with incorrect times many shows are only 15 minutes long?  Have at least 5 or more minutes of a previous show included thats unrelated to the show your trying to record.  Is this verizons way of getting people to stop viewing live shows and use their on demand versions of the same shows that DONOT let you fast forward.  Buzz on the internet is verizon is trying to ween us off the commercial skip feature used during live recordings.  Since live versions of shows are missing content the logical conclusion would be that we would seek these shows out on "on demand".  I for one will never watch commercials ever again.

[dolitsky]

Much of my music is saved in the Apple lossless format.

Will the format be supported by the Fios media manager anytime soon?

Thanks for the info!

[rscoppo]

I just downloaded Media Manager about a week ago and have run into some quirks with it ... I haven't been able to find much documentation in the "Help" section of the program.

Here are the 3 things I'm trying to do and/or understand;

1. How do you remove photos from the "Library" of Photo Manager once you place them there?

2. I have set up about 65 photos in the "Library" from one of my PC's "My Photos" folders. About 16 of those photos in the "Library" show a thumbnail that is not the actual photo (same thumbnail for all 16) ... that photo (16 thumbnails) is an actual photo that is in the "Library" from another folder from "My Photos". Don't know how that happened or how to correct it? When I do clik on the thumbnail, the correct photo does open up however!

3. In the "Photo Manager", I'm trying to understand the difference and/or relationship of the "Library", "Album", and "Folders".

Where can detailed documentation be found for Verizon's Media Manager?

        Thanks!

[markperez]

seriously I see that someone asked about pausing streaming videos 2 months ago and I just installed media manager today and well there is still no pause, rewind or fast forward option? These aren't brand new ideas for playing videos.

When are those options going to be available? And please don't say "sometime soon" or "we are working on it". A month would be satisfactory.

[vinko99]

First, I am sorry if this has already been posted, but if so, I am having trouble finding an answer.

I recently ran Windows 7 Upgrade Advisor - to insure all my programs would run when/if upgrading to Windows 7.

Unfortunately, one of the programs that appears to cause difficulity is Verizon FIOS MEdia Manager (V. 9.2.7.2).

It states that I am required to uninstall this program before performing the upgrade, and won't be able to install once Windows 7 is being used.

Any help with this one?  Really like the ability to post photos on the TV foir all to enjoy.

Thanks,

Vince

[jrice]

Im running Windows 7 RC and Media Manager installed just fine. No issues whatsoever.

[vinko99]

Thank you,

That is good news.  I DL'd Microsoft's program here:

http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

Currently running Vista, and got the result I mentioned above.  Maybe someone else can confirm?

Thanks - Vince

[Linda2009]

How do you add and remove pictures to a folder on Media Manager?

[VZ_Brian]

The following steps should be used as a guide to resolve general errors that may occur while using Verizon’s Media Manager. 

1. In Media Manager, verify that critical dependencies are met by clicking on Help>Dependency Checker Wizard. 
2. If you can’t view your pictures on your TV, but you can view them in Media Manager on your PC, reboot the 3 components:  PC, Set-Top Box, and the Verizon router.
3. If you still experience persistent issues, uninstall and reinstall the Media Manager software.

If all of the above steps have been taken and you still experience issues with Media Manager, please post here of contact Verizon Technical Support at (888) 553-1555.