Media Manager Video Playback Issues
KaLin
Khoros Partner
Khoros Partner

This thread is for any Video Playback Issues associated with Media Manager.

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167 Replies
Encrypted1
Newbie

Why bother releasing an obviously flawed piece of software and cause yourself endless technical support calls? Makes no sense what-so-ever. It streams. Then it doesn't. Streams a portion of the file. Then it doesn't. And no support other than "reinstall"... Pathetic.

The concept is a great one. Too bad Verizon doesn't have a clue what it's doing in terms of software development.

I'll continue to use my Boxee Box and patiently wait for GoogleTV. Keep it up Verizon... Soon I'll be able to use my phone provider as my ISP... and I don't mean you!!

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moe7
Newbie

It's been over a year, and this product still stinks.  I am reading the same problems from over a year ago.  VERIZON VERIZON WAKE UP AND FIX THESE ISSUES!!!!!! How come the XBOX, MacMini, and PSP can do the same things way better, you guys still can't get this right? 

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nyjet19
Newbie

Does anyone know when we might see an upgrade to media manager for MAC's. I am looking to do internet radio and video streaming to my TV like I can with my Windows PC.

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zachern
Newbie

I have installed media manager on a Windows 7 machine with 4 GB RAm.   I can view pictures and music from my TV but when I try to view videos they display graphic squares all over and the audio is extremely choppy.   If I open the file on the PC in Media manager and try to play it there the file plays fine.  The PC is directly connected to the router.  I also checked that the firewall settings were correct for Media Manager.   I also tested this with the firewall shut off and it made no difference.

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dom89
Newbie

I keep getting an error that says Media manager cannot play this video in full. Please try playing another video. Why is it that media manager cannot continue playing the file if it already started playing the file? I have tried other video files and they all play in its entirety. I have also tried it on more than one set top box and still get the same error

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dom89
Newbie

is there a way to change the aspect ration in which videos play? right now all videos are being converted to 4:3. anyway it can be forced to be played in 16:9 or play in the aspect ratio the video is in?

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AS-in-US
Newbie

O.K.
Here is the V. Media Player issue then. The quality of videos transfered from my PC to my TV is horrible.
The videos look o.k. when played with the VMP on my PC. I am running XP SP3 with all the necessary codecs.
When I use my DVR to access my PC ( and that access all works fine) and play the videos it seems that either the VMP transfers them with a lower quality (even if "high" is chosen in the VMP settings) or the DVR reduces the quality when receiving them.

My PC has enough memory, a fast enough processor and the latest Windows XP SP3 updates.

The PC is direcly wired into an ethernet port on the Verizon modem and the modem and my DVR hang via coax directly on the splitter, which is supplied from the fiber optic converter box.
Looks like either there is some filtering going on or the VMP to DVR interaction is just not state of the art technology.

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misterbill99
Contributor - Level 1

I just upgraded from an SD box to a 7100 P2 today. Trying to use Media Manager to display video from my PC and I am getting "We encountered an error. Please visit your computer and click on Media Manager Help menu. Select Video Component Check and follow the instructions to resume video playback on TV screen". When I do that, something runs and seems to install some files, but the window goes away without giving me any instructions. What's strange is, I was able to play a video the first time I tried it with the sample Tokyo Harbor video, then I loaded some of my own videos, now I can't play anything, including the sample file.

I am running Windows 7 Professional x64, if that makes any difference.

I've been trying to load some pictures for it to play and even though I point the program at folders with images, it doesn't seem to like them. But that's another problem.

BTW I also cannot play Youtube videos -- I get "error in playing video". Internet radio stations work.

Also (separate problem) no matter what type of music I try to get loaded in the library, it tells me it's not a supported format.

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misterbill99
Contributor - Level 1

So I discovered the problem.. It needs to run as administrator. If I "Run as Administrator", it works fine.

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JerryCic
Enthusiast - Level 2

Hi

I like the concept of media manager but the Verizon implimentation is lacking.

I have FIOS media manager and Sony PS3. I have a PC that is the home for my video collection.

When compared to each other:

1. PS3 will play more video formats, including many avi's that FIOS wont see.

2. PS3 will play 720 and 1080 videos at full screen on my HD wide screen TV, Fios plays them with a border around them. Why is this? Is there a setting somewhere that controls this? Pleas don't state the obvios as i have experimented with all the settings in the Media manager software. I believe the problem is with the player in the DVR box. Including the auto scale and default/High quality switch.

3. The PS3 Quality is much much better than Media Manager. Same network same source PC, the only difference is the playback unit.

4. The PS3 recovers from the rare blip in the buffer connection. Fios just dies.

I also have an Xbox 360 and its quality is superior as well.

I can stream  excelent quality videos from Netflix accross the internet, Why can't I scream similar quality video from my own Intranet.

If any one knows of these problems and has any solutions, I would be happy to hear from you. I have 5 Fios boxes in my home. I only have one S3 and one xbox 360.

It would be nice if i could stream great quality video to any on my Fios Boxes. It would also be nice to be able to scream tomore than one at a time as well.

Are there any upgrades in the near future that will improve on these issues?

Maybe fios just needs to be able to play 'FILES" from "Shared drives" on the box instead of going the stream route.

Thank you

Jerry Cic

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Goshtic
Newbie

Indeed, the concept of media manager out of the box support is awesome, but the actual implimentation is not all that practical for usage. The quality is just terrible.

This might have to due with the Set Top Box's hardware limitations and that it may not be powerful enough like the PS3 to output high quality video streaming, other than standard defintion.

What I want to know is the exact video resolution, bitrate, and audio the Set Top Box supports. That way, we can transcode our own video to as optimal quality setting that the Set Top Box supports without it doing on-the-fly conversion. As the compression it does on the fly is what kills the video picture quality.

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koolkatt
Newbie

I am a new subscriber to Verizon's Fios TV. I was looking forward to playing supported video files from my PC through my DVR to my TV using Media Manager. Now I sit here broken hearted. Not only is the video quality horrible, but it won't allow me to "fast forward" no matter what kind of supported video file I use. The video does play (although horribly pixilated) and the pause functions normally, but when I try to use the "fast forward" function, the video freezes up (although the progress indicator still counts up as if the video is still playing) When this happens I have to start the video from the beginning and view what I've already seen. A serious flaw which in my opinion should not be passed off as a "known issue" according the fios tech department. If anyone has some thoughts on this, I would appreciate hearing from you.

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koolkatt
Newbie

Robot Mad  Just to let everyone know, I've gone 10 rounds and have been to New Delhi with Verizon. I am sorry to say that there is no resolve in sight with Media Manager Playback issues. What's puzzling is that I can't get anyone to say that they've used the program with even marginal success. I've talked to representatives who have been polite but state that there is currently no "lab" set up to test these issues. Perhaps one of them said it best when they made reference to "Media Manager" as a "free program" Wow, what a disappointment. Some executive should be red faced.

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tomdaug
Newbie

To Koolkatt, I'll be the one person with success for you.

For  what it's worth, I've had pretty good sucess streaming video to my 6416 using Windows XP x64. With the bitrate set to High, the video was clear and and I could fast forward (jump 1/10th of the length) and rewind .mpgs and .avis, but the avi's will lock up every so often.  The codecs that worked best were XVID with MP3 audio, and mpeg4s.  As stated by others, not the quality of my Xbox, but acceptable.  Now that being said.  I Installed Windows 7 Pro 64 on a dual boot and The streaming quality is TERRIBLE!!!!! It's completely pixelated and locks up on every video.  i couldn't begin to tell you what the difference in implementation between operating systems is (and I bet hardly anyone at VZ could either).  But I believe it's a Windows Vista/7 problem.  As for the fix I don't know.  I'm going to try to uninstall and reinstall Media Manager but I'm doubtful.

Just thought I'd let you know my experience with it.

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ImageSurferPro

I think this is a similar issue if not the exact same issue as some of the posts from over a year ago...

I have a Windows7 64-bit machine which is to be my media server. It is running the latest MM software. My multi-room DVR is also updated. I have spent several hours on live chat with support where I gave them control of the PC and we've uninstalled and reinstalled the software, rebooted, run all the updates, checked ping rates, verified router and firewall configurations, turned all firewalls off etc...

They eventually said I needed a new rounter - new router has been installed and configured as they suggested

I still have the problem...

I can see the PC from the DVR. I can play music, photos, and internet videos from both YouTube.com and Veoh.com

I can play exactly 1 video (any video - your sample, the windows sample, a downloaded WMV file, whatever) stored on the PC. After playing that video, all subsequent attempts to play a video time out. If I restart MM on the PC I can again play one video (any video) and then all subsequent attempts time out.

I have plugged a Windows Vista PC in to the exact same Ethernet port and connected to it from the DVR. It will play multiple videos without issue.  The Vista PC is not nearly as powerful and has less than 1/2 the memory of the Winows7 64bit PC.

Is this a known issue with Windows 64-bit?

Thanks for any input,

Brian

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Liam31
Newbie

mine does that now. just started. one video then nothing else until i restart MM

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mlandstreet1
Newbie

Same issue as most others.  Playback works fine for 1 video stored on my pc then nothing but timeouts thereafter until I restart Media Manager.

Windows 7 64bit.

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jdj1971
Newbie

Playback issues here too... Choppy playback..... sometimes after watching for 30+ mins the video will start playing normally, not always though.

9100EM router, Win 7 64bit, 8GB ram, quad core AMD Black edition 3.0Ghz. 

When I start a video stream to one of the STBs, I see about 30% cpu utilization per core and 5% utilization on the network interface. I'm hardwired into the router too.. So I don't think it's my PC not keeping up. 

Any hope for an update to fix this?

How about adding some GPU acceleration or something? 

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Jennjun
Newbie

I decided to download the movie and play it back local. Still bad framerate and quality. Lucky Verizon let me try this for free. Never going to rent movies from their service. Too low bitrate and hardly HD. Back to Amazon Instant Video.

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tns
Master - Level 2

@Jennjun wrote:

I decided to download the movie and play it back local. Still bad framerate and quality. Lucky Verizon let me try this for free. Never going to rent movies from their service. Too low bitrate and hardly HD. Back to Amazon Instant Video.



Media manager has pretty much nothing to do with renting movies.

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jtb2tab
Newbie

Does media manager support M2TS/AVCHD video files?  If not, any idea when this will happen.  It is the standard on most Sony and Panasonic HD video recorders...and now many streaming services/apps support their playback as well.  I cannot get Media Manager to do so.

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