Missing channels on cable card device
evevevevev
Newbie

Have reached out to verizon support 2x times via chat, but they have been unable to resolve my issue. They keep asking me to either reboot the device or remove/reinsert the cable card - to no avail.

Card Authenticationsuccess
Card OOB Locksuccess
Card Validation

none

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Edg1
Community Leader
Community Leader

Do you have more than one TV. It could be the signal coming into the house is bad. The cause could be wiring, splitters, main FiOS box(ONT) or even the cable card. You might need to schedule a tech visit. 

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