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I just had 4 boxes installed with MR DVR. Everything is working perfect except the DVR system. It does not work on any of the set tops, and when I try to access anything DVR related from the website I recieve the following message.
We are having trouble communicating to your Set Top Box.
We've encountered a problem connecting to your Set Top Box.
Please try again in a few minutes
Any help or insight would be greatly appreciated!
Solved! Go to Correct Answer
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apparantly the main dvr stb was defective. Have to take it to fios tomorrow to get it swapped out. 2 hours to figure it out
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With the TV and Set Top Box "working"
PRESS and HOLD "D" (for 5 t0 10 secs) on Remote Control
A very extensive Menu should show up on your TV screen.
PLEASE LET US KNOW IF THAT GETS YOU TO YOUR SOLUTION.
DETAILS PLEASE !
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Looks like the two devices I renamed have "good connections" and the two I didn't rename have "bad connections" (but work fine).
Other weird thing I noticed is the den is the only box that says it has DVR (but also does not work).
Finially I found my way to "TV Support" > Auto fix DVR Issues > Fix/Activate my MR-DVR Service > all the boxes shut off to get a signal sent and reprogramed.
Still no DVR.
So.... "TV Support" > Auto fix DVR Issues > Auto correcct My STB/DVR > I selected all 4 STB's > Signal sent blah blah blah > boxes off > hit power button > initial download >
Still no DVR.....
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Are the working and non working stbs the same model?
Have you tried contacting support?
I have found twitter support @verizonsupport to be fairly responsive and quite helpful.
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All the stb's work fine, except for the DVR issue. They are all the same and all brand new. The system was just hooked up 3 days ago.
I have not been able to contact tech support, when I've been available the hold times have been brutal for some reason.
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trying twitter.
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apparantly the main dvr stb was defective. Have to take it to fios tomorrow to get it swapped out. 2 hours to figure it out
