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Multiple DVR's, one empty
FrankGC
Enthusiast - Level 2
‎01-07-2016 12:05 PM

Hi,

 I exchanged a STB for on that was not working well. The new STB (Motorola)  has unnamed DVR and unnamed DVR1. DVR has noithing in it. DVR1 has the recordings that I have saved. How do I remove unnamed DVR?

Thanks

Frank C

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FrankGC
Enthusiast - Level 2
‎01-09-2016 01:12 PM

I looked into the DVR configuration in more detail.
It apprears that since we have two STB's that can record we can choose which DVR to use on one which is called a Multiroom DVR.
The other one, is a HD DVR, it can only record on one of the two DVR's. Any STB/TV can play fron either DVR, so, I don't want to remove it.

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CRobGauth
Community Leader
Community Leader
‎01-07-2016 04:49 PM

Where do you want to remove it from?

Account?

DVR list?

If I rememebr correctly, there is a DVR fix option under support menu or under DVR menu.

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mfizzy
Specialist - Level 1
‎01-09-2016 08:23 AM

How long has it been since you switched the dvr. Might take a couple weeks for it to process and taken off your account.

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FrankGC
Enthusiast - Level 2
‎01-09-2016 01:12 PM

I looked into the DVR configuration in more detail.
It apprears that since we have two STB's that can record we can choose which DVR to use on one which is called a Multiroom DVR.
The other one, is a HD DVR, it can only record on one of the two DVR's. Any STB/TV can play fron either DVR, so, I don't want to remove it.

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