My P265v5 stop responding to Ch+ and Ch-

[kaxmm6160]

Every time I press Ch+ or Ch- it shows the status of the current viewing channel was  like I had been pressed OK button. The only way to change channel is by entering the channel number. The rest of the remote functions work perfect. Yes, I put new batteries.

[dexman]

Which model STB is in use 🤔

If it hasn't already been tried, remove the batteries for a "longer" amount of time to see if that makes a difference.  Also consider resetting the STB.

[kaxmm6160]

Thanks for your response. I thought I was thorough to include everything, obviously wasn't. The box is QIP7100 2.

[kaxmm6160]

Took out batteries, waited half hour to no avail. Suspecting it's the circuitry inside had gone haywire.

[dexman]

Ah....

It is possible that the remote is failing. Also worth noting is that the QIP7100 2 is, essentially, an obsolete STB and Verizon no longer ships it. The 4100 series is the current STB...the VMS (the main unit) and the Mini (remote units). It might be worth looking into upgrading. 🙂

[jopizz24]

This has also happened to me. There was a software update this morning and now the channel up/down won't work  on all three of my set top boxes including my DVR.

[kaxmm6160]

You're right. This morning around 9. I was in the kitchen all of a sudden I thought my TV was exploded (yes, that kind of loud). Then the STB got turned off. When I turned it on it asked to wait before it rebooted. And things start unravel.

[Vzretiree58]

It also happened at my house. Rebooted STB, replaced batteries, no help

[Fiorej845]

Same here

[evicliff]

Yep. Me too. Old style boxes. No channel +/- and FAVs all gone. Numeric entry works. Three different boxes, three different remotes. I noticed a second box was working fine after my first mess up, but a short while later, it too has same problem. Sure sounds like a FW issue. 

[Nikonicon]

Reason why remote isn't working with ch+ and ch- is because when Verizon updated the STB today, they 1) deleted all channels in Favotites 1 and Favorite s 2 (which are a subset of All Channels) and 2) set the channel Flip By setting to Favorites 2 (which of course is empty now). 

So, that doesn't fix anything for me or anyone else. It just explains their latest update. I guess noone thought to test it before sending it out right before Thanksgiving. Thanks Verizon. 

[oldridgeroad47]

Same problem here, three STBs with the P265 remotes, all rebooted this morning, now can't change the channel using the up/down remote button OR the channel button on the STB. I suspect this is their way of forcing us to upgrade to the newer models.

[Em604]

A few months ago one box went haywire, and I was told the resolve would be upgrading my boxes and router! I returned the one box and had no problem with the other, till now, with this issue! Could be their way to force more costly upgrading?

[buffy5]

The same thing is happening to me on both my set top boxes. Also, my Favorites totally disappeared. Rebooted boxes & rebooted router, neither helped. I've been on hold with Verizon for almost an hour now. I did contact Verizon Support on Twitter. They asked that I DM them. Will let you know if I get a definitive answer to what the problem is.

[buffy5]

Been trying to contact Verizon via phone, but I've been on hold forever. Tried contacting support via Twitter. They asked me to DM them & explain the problem further, which I did. They DM'd me back & asked if the problem was related to my mobile or internet service! What part of "set-top boxes" didn't they understand? So I have no hope I'll get any help from them.

[Em604]

I have the same problem here, too!

[TLHINMECH]

I also lost my Favorites along with ch+/-

[jmd31]

Same here in NY,weird thing is that my lifetime Verizon SD box was not affected - just the HD DVR.

[TLHINMECH]

STB: QIP-7216 P1

Release: 1.14

Build Number: 26.07

Data Object Version: 36.07

I have multiple P265v5 remotes for this STB.  Neither will change the channel with the Ch+/- keys.  I've removed/replaced the  batteries on each.  No luck.

I've soft rebooted the STB via the Customer Support-Top Support Tools-Reboot STB option.  I've done a hard reboot by removing power for 20-30 seconds.  No change. 

I've also used the Fios TV Mobile app to connect to the box and select the remote feature.  It was not able to change the channel with the Ch+/- buttons. 

This is not a remote problem.  Some update to the STB has messed up. 

Hope they correct this real soon.

PS:  I can change channels by entering specific channels via the numeric keypad.

[Fashionista1]

Same thing happened to me and someone else i know. Both in PA. Tried everything and now the vol. button does not work either. I am so irritated, that they make upgrades without any notice.

[TLHINMECH]

Ch+/- is now working again.  Also, my Favorites have re-appeared.  While it is unfortunate that this happened I'm happy that they were able to resolve this so quickly.  So good job fixing this.  I'm sure there are some Motorola and Verizon folks that didn't get much sleep last night.