My Verizon Experience

I had COX cable for fourteen years with little or no problem.  Then ordered FIOS.  The installer came out and installed my box in the basement.  Little did I know he placed it directly on my gas furnace.  When we put the heat on my wife smelled something strange. Later that morning we had no TV, Internet or Phone.  I called Verizon and waited a half hour to speak with someone.  I was asked to go in the basement to make sure the box had power.  What I found was a box half melted to the top of my furnace.  I explained to Verizon that I had an emergency.  This was Saturday.  I was told no one would be available till Tuesday.  I then asked to speak to a supervisor.  That person again told me no one would come out for the possibility of a fire in my basement.  I asked what I could do, they both said don't do anything.  My wife and I spent several  night ready to call the fire department.  The service tech finality came out on Tuesday afternoon.  He had to pry the box off my furnace and told me he would take it back and put it on has bosses desk.  I have not received a call or explanation yet.  I have pictures of the whole event and would like to share them with the Community. Please let me know who to send them to.   Thank for you help,    Barryimage

1 Reply
Moderator Emeritus

Hi 1502,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.