I usually have the occasional problem with verizon Fios, usually its no big deal but for the past month I have not been able to watch anything on my TV. The worst part about the experience is that I have had FOUR different "technicians" come and try to fix my cable.  Each technician has spent over 5 hours of my day trying to fix my cable. I am a registered nurse and am not able to take off every day to get my tv fixed. Instead whatever day I am not working is used to wait for the technican to come. 

I am extrememly upset becase the first set of technicans that came to my apt stated they could not fix it but would schedule another visit on wed and write down everything they did on the ticket so the next technican would not do the same things. I called the next day to see what time my ticket was for and the lady on the phone stated I DIDNT HAVE A TICKET. she then tried to spend 15 minutes trying to tell me I could use the steps on the self service to fix my cable myself. I find it belittiling that they would do that. 

Yesterday I had the best technican so far come to my apt and try to fix my cable. She was nice and kept me informed about everything. What I didnt appreciate was her manager harassing her that she spent too long at my apt and needed to go to her next appointment. IS THAT GOOD CUSTOMER SERVICE?!?!:!  I have already spent numerous hours with technicans that didnt care to do everything to fix my cable, ones that stated they would come back and never did, would call me while I'm at work and say I'm at your apt (I NEVER EVEN CONFIRMED that I would be free), and customer support on the phone who would not help me right away.

So tell me verizon why am I still paying my monthly cable fee for this past month, especially when you know my cable has not been working. When I talked to customer service they just bounced me around. Is this how you treat your customers?

1 Reply
Moderator Emeritus

Hi yangchen125,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.