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I upgraded to the FIOS TV One box. However, every time I try to tune to channel 838 to watch Netflix, the box crashes. I just keep getting a spining circle and the picture flashes (or it's black with the spinning symbol). I am able to log into Netflix fine, but pretty much soon after when I select a profile (and I've tried multiple profiles), it crashes. I'm forced to unplug and replug the box back in. I swapped the set top box out thinking it was the issue with the box, but the new box is having the same issue. I did not have this problem on my STB before the upgrade to FIOS One. Also, Netflix seems to work fine on my Fios One Mini box, so it's just a problem with the main media server. Any ideas???
Solved! Go to Correct Answer
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It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires. Unplugging from the receiver for a week an replacing the wire solved the issue. Took a few months before a I finally got a Verizon support person who knew what the issue was.
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Try menu, system, system information, hit info,down arrow, ok to reset Netflix app. Hope that helps.
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This did not work. Same thing happened when I reset and then logged back in.
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It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires. Unplugging from the receiver for a week an replacing the wire solved the issue. Took a few months before a I finally got a Verizon support person who knew what the issue was.
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