New FiOS TV Central Website
Jaime_Lee
Specialist - Level 3
We've discovered a technical issue for a certain group of customers that causes the issue with re-directing to the On Demand page. We are working to get this quickly resolved. Thank you for your patience. .  Please reply to this post with any issues you are seeing.  Our technical teams are reviewing this thread.
 
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Pappydsp
Enthusiast - Level 3

The header page is corrupted and top portion has no graphics, just text.  This occurred after a Java update. 

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Justin46
Legend

@Pappydsp wrote:

The header page is corrupted and top portion has no graphics, just text.  This occurred after a Java update. 


I just visited the TV Central website using in turn Firefox 3.5, IE 8, Chrome, and then Safari, all on Windows 7 64-bit, and it looked ok on all of them. And the performance seemed pretty (surprisingly) good. I don't know if Java is related to your issue or not, but I think I am using the most current level and it doesn't seem to affect me. Now I have seen what you are describing occasionally in the past on the Forum pages, but not lately, never was able to figure out what was causing it.

I don't particularly like the new page layouts, but I suppose over time I will get used to them.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

Pappydsp
Enthusiast - Level 3

I'm running two machines with Windows XP SP3.  Both have MS IE 8 and both recently received MS and Java updates.  Neither computer can load the Fios Central main web page correctly.  The very top header portion of the web page is no graphics but blue text in a column to the left of the page.  As I scroll down the page several inches, the web page begins to take on it's normal view.  When I open the same web page in Mozilla Firefox, the web page opens normally.  Some of the other Fios Central web pages are doing the same thing.  There is another user in the "Fios Internet" forum, Topdog, who is having the same problems.

Justin46
Legend

@Pappydsp wrote:

I'm running two machines with Windows XP SP3.  Both have MS IE 8 and both recently received MS and Java updates.  Neither computer can load the Fios Central main web page correctly.  The very top header portion of the web page is no graphics but blue text in a column to the left of the page.  As I scroll down the page several inches, the web page begins to take on it's normal view.  When I open the same web page in Mozilla Firefox, the web page opens normally.  Some of the other Fios Central web pages are doing the same thing.  There is another user in the "Fios Internet" forum, Topdog, who is having the same problems.


Yeah, I saw your other post and his over there. The difference might be the service, I have not installed the new service yet, I always wait a week or two just to see what issues show up. As I said, I have seen that similar symptom on Forum pages occasionally in the past. The issue, whatever it was, always went away, sometimes just when I refreshed the page, other times from one logon to the next, but no pattern or predictability that I could see.

Anyway, for me, no issues. Smiley Surprised Hope they get it fixed quickly.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.8, Build 02.54
Keller, TX 76248

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MercerNick65
Contributor - Level 1

No matter what I try to do in this "NEW" website, I get sent to:

https://www36.verizon.com/fiostv/web/members/OnDemandHome.aspx

Anyone else having this problem ?

I've tried accessing with IE and Firefox.

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elnce
Enthusiast - Level 2

I'm having the same problem.  Can't get the TV listings to come up....only advertising for the new Flex View.  I hate this new system.

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jowdawg02
Newbie

I have the same problem.  I get sent back to the splash page  

advertising on demand movies.  No DVR access.  This stinks.

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hardcorerobot
Enthusiast - Level 3

this is supremely frustrating...

all links still lead to https://www36.verizon.com/fiostv/web/members/OnDemandHome.aspx for me

anyone able to resolve this?  i dont understand how it can take 2+ weeks to fix hyperlinks

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mgarden
Newbie

I'm still having the exact same problem. The website works fine for me when I'm NOT logged in. I can go to all the individual links and get into the Record Show options on the DVR. But of course, I can't do anything since I'm not logged into my account. And as soon as I do log in, all the options disappear and I can only get to https://www36.verizon.com/fiostv/web/members/OnDemandHome.aspx. It doesn't matter if I type the URL in myself correctly or anything.

This is beyond frustrating.

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reality88
Newbie

Will this ever be fixed? Can't you just revert back to the old website until you get this fixed? This site is useless right now. Oh wait I can still pay my bill online, they didn't screw that one up.

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Jaime_Lee
Specialist - Level 3

Hi, there,  display issues on the FiOS TV Central website have actually been resolved.  I think it is possible that you may be referring to the new My Verizon pages? 

https://www22.verizon.com/myverizon

If you are having problems viewing your My Verizon account pages, you could try live chat or sending an email to the team that helps customers with these issues at:

http://www.verizon.com/contactus

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pclark1
Newbie

Jamie thanks for the reply.  I have already called Verizon and they told me it was web site issues.  That was over two weeks ago.  The website you have linked below initially comes up correctly I guess.  But if I try do anything on there like Primetime TV lineup and then click show full TV listing it links me back to this default Flex View page.  https://www36.verizon.com/fiostv/web/members/OnDemandHome.aspx .  Also if I go to the very top of the page under “My Verizon Services” and select TV, every one of those selections under TV will link me back to the Flex View default screen.  I cannot find a selection on any Verizon site to see the channel lineups or my DVR, every link defaults back the flex view screen.   When I am not at home I have to use the iphone app to see channel lineups and to delete stuff from my DVR.  This is very annoying.  One last thing, on the flex view page only the Premium movie link works.  The  browse all movies and the browse all FIOS TV online videos will do nothing but link back the default page.   I have tried this on my work computer (XP) and three computer at home running Windows 7, Vista and Linux Mint.  Also I have tried multiple browsers .  Thanks.

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plaut
Enthusiast - Level 2

I don't know if this will be any help, but a while back the Verizon website asked that I create a new user ID, which I did.  I could then log in to my Verizon account using the new ID and access everything as usual, but when I tried to access FiOS TV Central (verizon.com/fiostvcentral) I would get exactly the same behavior as described above (and elsewhere in this thread) - getting redirected to FlexView.  And this is still the case now.

However, I can still log in using my old user ID, and when I do I have full access to everything, including the TV Central site.  For whatever reason, FiOS TV (under Settings > Remote DVR Access) still lists my old user ID, which is probably why I need to use it (and not the new one) to access TV Central.

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dc991
Enthusiast - Level 2

I guess I can't post to the forums with Firefox?  They just show up blank.  I'm so irritated right now.

https://www22.verizon.com/myverizon

This just takes me to a page with very basic listings.  Clicking on Full Listings just takes me to that same Flexview splash page.  How can this not be fixed yet?  I'm trying to program some Favorite lists, but haven't been able to do it for months.  It seems that just about any link that's TV related just takes me to the Flexview page. 

prisaz
Legend

I sort of agree. I don't like all the in your face push to sell VOD. I would like an easy to find guide view. When you select TV Listings it goes straight to What's Hot in VODor Flex View. Then if you look hard enough there is a tiny link for "Guide". Then if you click on that, or the Listings button from the Spotlight page, you will finally get what you asked for.

https://www36.verizon.com/fiostv/web/members/TVListings.aspx

Not working quickly enough to fix it. Go here and Vote To gave the Listings link in the drop down menu change to Guide. There is already an On Demand link.

http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/TV-Guide-View/idi-p/281043

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dc991
Enthusiast - Level 2

https://www36.verizon.com/fiostv/web/members/TVLis​tings.aspx

That just takes me to the On Demand page again.  I don't see anything on the On Demand page that would take me to listings and I'm sure if there was a link, it would only take me to the Flexview page.

I have never and will never be coming to this website to order On Demand movies.  What I WOULD like to do is use the features I was excited about when I signed up for FiOS:  favorite lists, online dvr control, etc.

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prisaz
Legend

Are you logged into My Verizon when you access the page? I just tried to access the links without signing in and I get what you stated. Sign in first?

https://www36.verizon.com/fiostv/web/Signin.aspx

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dc991
Enthusiast - Level 2

Yes, it says "Welcome Derek" at the top.

Although, today when I click the link, I get a page saying "Sorry, your request could not be processed.  Please try again later."  So maybe they are working on it.

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dc991
Enthusiast - Level 2

Now I get this.

Server Error in '/FIOSTV/web' Application.


The resource cannot be found.Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable.  Please review the following URL and make sure that it is spelled correctly.

Requested URL: /fiostv/web/members/TVLis​tings.aspx

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dc991
Enthusiast - Level 2

Tried clicking on this link today

https://www36.verizon.com/fiostv/web/members/DvrExpansion.aspx

Took me straight to Flexview page. 

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