New Programmin​g Guide SUCKS (rolled out 9/28/11) - Verizon
RockyRoller
Enthusiast - Level 2

I agree.

The wiz kids who produced this piece of garbage had the ability to allow the consumer to keep the old screen format if they wanted to.

The new screen is repulsive it makes me want to wretch.

1.    There is To much clutter on the screen. The same icons that clutter the screen can be found on the hand controller. Waste of screen space resulting in a smaller formatted screen

2.    , Current picture is on the left of the screen and is much smaller.

3.    The second screen is useless to me and takes up time.

4.    The Colors are nauseating.

5.    Smaller looking Font, and although the version personnel says the Font is actually larger doesn’t make it so if it looks smaller to the user. It’s a slight of hand by version. Why? I don’t know.

6.    The channels change extremely slower than the previous screen.

7.    If verizon wanted to improve anything they could have just produced a lighted program changer so you don’t have to turn on the light every time you want to change the channel

 The audacity from the Verizon reps to actually say online {get used to this issue} is harmful an he /she should be reported to the corporate affairs at verizon.

If you want to make a statement go back to COMCAST   until the VERIZON PEOPLE   TAKE ALL OF THEIR CUSTOMERS SERIOUS.

Sincerely

Rocky

39 Replies
tpg2
Enthusiast - Level 1

With one exception, I am indifferent to the look and feel of the new guide.  That exception, however, is serious  - the font colors and sizes.  With glasses, I have 20/20 vision and yet I have to squint to discern the white font on the light blue background.  My wife's vision is only 20/40 and she cannot read the white on blue.  Too bad that the "Americans With Disabilities Act" doesn't apply here, since I'm getting tired of squinting and having to read the menu choices to her.

Verizon  - please provide a way of setting up an alternate font/background choice!

questioning_old
Contributor - Level 2

tpg, you're describing the exact same problem I was having with mine and I'll bet it's because your TV is analog.  If your TV is analog with the tube in the back, the resolution is limited and unable to really handle the HD graphics.  I replaced my old analog TV with a flatscreen and now the display is so much better. I have 20/20 vision with glasses too. 

It's kind of funny how I resolved this issue for myself almost a month ago and posted about it while the same exact complaints rage on and on.  If you leave your existing setup alone with an analog TV and don't do anything about it, you will continue to be unhappy.  The choice is yours.  The other thing is that if your TV is already a flatscreen, then the settings are probably too high (i.e. brightness, contrast, and so forth).

I stopped responding to all of this a long time ago but I thought this might help.  I have no idea if people are only interested in complaining or are looking for a solution to the problem. 

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OLiGOPOLiESsuck
Enthusiast - Level 2

Hey questioning has it right ! When ever an Oligopoly updates their product - Buy a new product that it will work on! We have to get with the program. We'll be helping the economy and yet another corporations earnings by buying a 48" flatscreen. Or better yet a 3-D 70", I cant seem to find that Aquos 108"  anymore but I'm sure they have dropped the $150,000.00 price tag by now, shoot its already an antique at 4 years old. By the way we will even have to pay to get rid of that old CRT clunker TV nowadays that should also help the economy right! What are we talking a few hundred dollars? Everyone on the planet has a few hundred dollars they can spend on a big new flatscreen so they can read the Guide right, If I don't have a few hundred dollars for a big new flatscreen well theres got to be something wrong with me right? The choice is mine. Oh yeah - complaining isn't a solution. So there isn't even a Choice! 

geezer_rock
Newbie

Seriously, dude - you have anger issues.  The FiOS DVR menu upgrade is hardly worth the vehement energy you are investing in it.  Take a break.  Go find a constructive hobby.  Get some fresh outdoor air.  Life's too short.

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questioning_old
Contributor - Level 2

"Hey questioning has it right ! When ever an Oligopoly updates their product - Buy a new product that it will work on! We have to get with the program. We'll be helping the economy and yet another corporations earnings by buying a 48" flatscreen. Or better yet a 3-D 70", I cant seem to find that Aquos 108"  anymore but I'm sure they have dropped the $150,000.00 price tag by now, shoot its already an antique at 4 years old. By the way we will even have to pay to get rid of that old CRT clunker TV nowadays that should also help the economy right! What are we talking a few hundred dollars? Everyone on the planet has a few hundred dollars they can spend on a big new flatscreen so they can read the Guide right, If I don't have a few hundred dollars for a big new flatscreen well theres got to be something wrong with me right? The choice is mine. Oh yeah - complaining isn't a solution. So there isn't even a Choice!"

Flatscreens come in all different sizes.  You can get a smaller one if you want and if you don't have the money to spend all at once, then ask the store if you could possibly finance your payment or if the store would honor a layaway plan.  I'll bet you could finance your purchase even at Best Buy.  I think KMart has layaway plans where you can pay for your purchase gradually in smaller amounts.  I understand that not everyone has the money to be able to afford the payment for a new appliance but I don't think it's an all or nothing situation the way you're making it out to be.  I'm just sharing what my solution to the problem was.  I agree that the CEOs of the big name corporations are profiting from all of this.  There is no question about that but you can't control that and it sure looks like this new layout is here to stay. 

This is the problem when the technoloy changes and think about it:  This is an HD TV Guide display.  It's not meant for the older analog TVs, I hate to say.  The analog TVs are now obsolete and I think that's a reality we are all going to have to deal with.   The days of keeping an electronic device or appliance for 20 years or more are long gone now.  My analog TV was only 6 yeras old and still working fine.  Believe me, I wasn't thrilled at first about this at all because I don't like wasting things and you are right when say that it's a choice but not really a chocie.  In a way, it's like the auto industry.  As soon as you drive a new car off the lot, it depreciates in value and quickly becomes obsolete. 

But if you want to do something about this, then what's the harm in finding out if you can finance your payment or opt for the layaway plan?  Verizon is not going to come knocking at your door apologizing for this update and nobody is going to feel sorry for you.   I'm not defending the mentality of these corporate giants and for sure, the communication definitely needs improvement.  But I just feel that in general, life is what we make of it...and it's 90% of how we react to the 10% of the changes in our lives that we can't control.  It's up to us to respond and take appropriate action with our resources available instead of wasting so much time complaining on and on about it because in the end, what are we trying to accomplish?  The only thing we can do in the end is work with the choices we do have and the one "string" that we *can* control is our attitude...and our approach. 

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OLiGOPOLiESsuck
Enthusiast - Level 2

I will add my voice to this Guide Sucks issue. I read long ago that one complaint voice counts for fifty-two who think similarly but don't voice their dismay. So consider 51 other voices echoing the following:

And.. it's not just the guide, the remote now works EVEN MORE poorly. The 'last' button will get me to the last channel and back without stopping, I have to hit it 4 or 5 times before it will stay on the 'last' channel. How wonderful is that to deal with? it sucks.

Here is another step backwards...Now you make me hit favorites every single time I hit the guide, Why? oh I'm sure some brilliant one said, default to all channels because If they have to look at what's on the other channels they aren't paying for, they will want to upgrade and give us more money. Bottom line is always more important than customer satisfaction in Oligopolies. Squeeeeeze them.

How about the DELAY when hitting a button on the remote? 2011 and 8 feet from the TV and I have to time the button pushes? That is not improving technology  - that is either buying cheap product, writing lousy code or finding a subtle way to frustrate people. My remotes for the past 30 years have never had a milisecond delay. Why does FIOS - the light speed - have a remote delay??? Answer me that batman. (for the 10th time LISTEN PLEASE: IT'S NOT MY BATTERIES). Try this, Primary: Remote to TV= immediate response (customer happy), Secondary: FIOS box to information aggregating servers = delay (the 5 second delay won't cost you lost revenue).

Look, if I am still being FORCED TO SQUINT when my 'deal' is up in a couple of Months I'll sadly be switching back to the other Oligopoly Cxxcrap. Or if any promising young grassroots upstart wants to compete with these mega-corps,  they will get my money.

But alas the good Verizon will fix the irritating deficiencies with greatest speed and satisfy these silly complaints. Yes?

PaulAndMuttley
Enthusiast - Level 3

I will add my voice of discontent over the recent "upgrade" to IMG 1.9 which I never asked for and for which I have no need. I just got off of a live chat with a Verizon rep and got no satisfaction except being told that the upgrade cannot be changed or reverted, so I'm stuck with it. My problems are as follows:

 

  1. The listings come up every time as ALL channels and I must change to favorites.
  2. When I switch to favorites the list starts at the bottom, not where I am now tuned.
  3. When I select a future show, the default is not to set a reminder, but to watch now (which is not a valid option).

So, after reading the outcry on this forum, maybe there is a way to change the setup so it is more like it was before, or maybe a new STB may help.

 

I also agree that the color scheme is horrible. I have good eyes but my screen is small and it is just harder to read. Maybe somebody thinks it's cute or stylish, and I suppose some whiz kid had to justify his salary by changing things according to his/her idea of fashion, but I think it sucks.

BetteCarlson
Enthusiast - Level 2

I just got Fios this week and I find the guide to be very difficult to use. If they want to keep what they have that is ok for the people who want it but what would be wrong with just an "A, B, C etc." listing and let us go through the list (it does take some time) and see what is available.  How can I search if I don't know what I want to search for?  The response time is slow and I either press the button too many times or not enough. I feel spastic with the remote.  Also when I have taken the time to go through and select the favorites (the channels I am enrolled in) the guide shows me everything and when I click on it, thinking I have that channel or they wouldn't be showing it to me, I get a message that I don't have that.  I cannot "exit" that message with the exit button and it gets stuck there.

Also I did not get a "manual" with my Fios setup for either the TV or the Remote.  I asked for one at the Verizon store the other day and got a channel lineup which is what I did get.  I have tried the channel with the "help" but they talk fast, and I cannot select the help that I want so I have not seen the things I want to see.  I look on line and I am having difficulty finding the topics.  i.e., I set the closed captioning and "save" it but most channels don't show the CC and it also changes it to some level I didn't ask for.  If I could look in the manual I could see what the different options C1, C2, C3 etc mean.  Using this system is exhausting to me.  I had another service before this and it was so simple and good but I wanted the discount to sign up for Fios and the package Verizon offered.

I have run out of ink on my printer trying to print out manuals which are not describing for example what the bright light on the HdDVR means....or anything else. 

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Justin46
Legend

@BetteCarlson wrote:

I just got Fios this week and I find the guide to be very difficult to use. If they want to keep what they have that is ok for the people who want it but what would be wrong with just an "A, B, C etc." listing and let us go through the list (it does take some time) and see what is available.  How can I search if I don't know what I want to search for?  The response time is slow and I either press the button too many times or not enough. I feel spastic with the remote.  Also when I have taken the time to go through and select the favorites (the channels I am enrolled in) the guide shows me everything and when I click on it, thinking I have that channel or they wouldn't be showing it to me, I get a message that I don't have that.  I cannot "exit" that message with the exit button and it gets stuck there.

Also I did not get a "manual" with my Fios setup for either the TV or the Remote.  I asked for one at the Verizon store the other day and got a channel lineup which is what I did get.  I have tried the channel with the "help" but they talk fast, and I cannot select the help that I want so I have not seen the things I want to see.  I look on line and I am having difficulty finding the topics.  i.e., I set the closed captioning and "save" it but most channels don't show the CC and it also changes it to some level I didn't ask for.  If I could look in the manual I could see what the different options C1, C2, C3 etc mean.  Using this system is exhausting to me.  I had another service before this and it was so simple and good but I wanted the discount to sign up for Fios and the package Verizon offered.

I have run out of ink on my printer trying to print out manuals which are not describing for example what the bright light on the HdDVR means....or anything else. 


Bette,

I responded to your post on the Ideas blog before I found your post here. Wish I had seen this first. But I do ask that you go take a look at what I posted, and check out the document I linked there, it will hopefully help you regarding setting up and using Favorites.

You should have received a manual with the remote. It is a small booklet and is focused on seting it up for your TV. If you did not get that booklet, here is a link (presuming the remote you received is the P265 (Model printed on the back of the remote), which I think is the only remote Verizon is now offering):

https://www22.verizon.com/residentialhelp/fiostv/remote+controls/setup/questionsone/127937.htm

As to the CC codes, there are standards for the supplying different Closed Captioning options, particularly languages. The various codes allow you to select the one that fits your needs. In most cases, for English speakers, CC1 or CC2 is appropriate. You can set the value via the Menu, but you can change it any time you want with the CC button on the Remote (actually the button with the "*" on it, but on the body of the remote it says CC . Pressing the button will display the current setting, pressing it repeatedly cycles through the various options.

There would not be a manual from Verizon for the TV, that comes from the manufacturer.

What model DVR do you have? What type of TV? How are they connected? I don't have a "bright light" on my DVR, so I have no idea what you are referring to. And I don't understand what your issues are with searching, can you explain more clearly?

FiOS TV may be more complex than what you had before, but I bet it has a lot more function. It is really easy to use, you just need to slow down and address one issue at a time. There are folks here that can help, so please, be patient.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

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Alan_Joann
Enthusiast - Level 1

Could not agree more with the comments posted here about the "Extreme Makeover" of the new programming guide.

Please consider what you've done a "FAILED", non-supported customer test and please change the programming guide back to what we were using on FIOS.

mcb01
Enthusiast - Level 2

You know, you can make the channel guide appear the same way as it was before with the program listings shown horizontally. It's somewhere in the settings. What I don't like about the new interface is the scrolling that occurs when you move up and down through a menu. It is slow and choppy. Otherwise, the new interface is much better and the color scheme much improved.

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Justin46
Legend

@mcb01 wrote:

You know, you can make the channel guide appear the same way as it was before with the program listings shown horizontally. It's somewhere in the settings. What I don't like about the new interface is the scrolling that occurs when you move up and down through a menu. It is slow and choppy. Otherwise, the new interface is much better and the color scheme much improved.


What model STB(s) do you have? I do not see that scrolling problem on any of my 7xxx STBs.

Otherwise, I agree with you Smiley Very Happy

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

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asinopelk
Enthusiast - Level 2

Something that I haven't seen mentioned.

Under the previous guide, when you were watching a channel and you pressed the guide or favorites button the guide would come up centered on the channel you were watching.

Under the new guide, it comes up centered on a channel a few numbers above or a few numbers below the one you are watching.

This is very annoying.  Has anyone else noticed this behavior?

Also, are there any instructions regarding the options available under "settings"?

larryathome
Enthusiast - Level 1

I just finished reading all of the comments about the new program guide.  I agree it totally is horrible!  It's hard for my wife and I to read, there seems to be less menu and a whole lot of other crap that I'm not interested in.  The response time is really slow when you attempt to change channels and another issue is that you can't get from the music channels to the regular tv channels anymore.  When you get to the top of the music menu the only way to get to the tv channels is to push the # 2 button. 

The colors are horrible and the print is hard to read but my biggest complaint is that when you do get the menu, you never know what channel it's going to start on. Sometimes it's only one or two channels away from the channel your actually on, sometimes more. We were actually shocked the other night when I pressed the guide button and it was on the same channel that we were watching.

If I understood one person's suggestion, it was to go out and buy a new flat screen tv and then some of the problems will go away.  My wife and I are pushing 60,  I don't know if my job is going to last and we've already lost a third of our income.  Even though I still have an old fashioned tube tv, buying anything right now is not an option, we're doing good to pay our bills and eat. I've already started pulling back on different options with verizon including listing my phone number and giving up the premium channels.

I'm hoping that verizon can fix the problems because we are going to be moving this coming year and since we did like the original menu and the speed it offered I'd like to keep the verizon fios.  But if the problems still exist when we move then I guess it makes our decision of what company to use easier because verizon won't be one thats considered.

oldfashioned
Specialist - Level 2

I've seen flatscreen TVs at Wal-Mart that are pretty cheap.  If you feel that strongly that you have to stick with your tube TV, the same problem will likely remain and I doubt any of that is going to change.  Verizon isn't going to change the display so it can work on analog TVs.  Analog TVs can't handle the HD graphics.  I'm sure this problem has nothing at all to do with your eyesight due to age.  I noticed a huge difference when I replaced my older TV.  My parents are older than you and they've gotten everything up to date.  Flatscreens are much easier to handle.  The analog tube TV is a lot heavier and bulkier.  The flatscreen is much lighter, you can move it around and clean underneath it, and it uses a lot less energy. 

And here is a post where Justin has shown a photo of the display on his flatscreen and Justin is 70.  Just scroll down to the bottom: 

http://forums.verizon.com/t5/FiOS-TV-Programming/Whats-wrong-with-the-new-TV-guide/td-p/370619

I think in the end, a lot of this depends on how open minded you are and how willing you are to give new ideas a chance.  I understand the tendency for many of us to be resistant to change but it's a part of life.

And be thankful that you have a job! 

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charliebarrett
Contributor - Level 2

Verizon isn't testing their new stuff on a large group of good Beta users, apparently

I also found that if Iwatch a live program that also happens to be recording, then any attempt to REWIND, JUMP BACK, or PAUSE it results in the banner freezong and becoming unresponsive to any further attempts to PLAY,

Sooo, to unfreeze the program, you have to click the blue DVR button above Play, go into the DVR's Recording programs list, and manually select and play the program that hung up in the Live mode. That allows you to play the program from the beginning, and REW/FF/Pause/Play buttons will then start working (even if slowly)

If you click that recording program off the guide again, though, it will again pause and freeze the first time I press REW /Jump / Pause. 

Charlie

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Justin46
Legend

@charliebarrett wrote:

Verizon isn't testing their new stuff on a large group of good Beta users, apparently

I also found that if Iwatch a live program that also happens to be recording, then any attempt to REWIND, JUMP BACK, or PAUSE it results in the banner freezong and becoming unresponsive to any further attempts to PLAY,

Sooo, to unfreeze the program, you have to click the blue DVR button above Play, go into the DVR's Recording programs list, and manually select and play the program that hung up in the Live mode. That allows you to play the program from the beginning, and REW/FF/Pause/Play buttons will then start working (even if slowly)

If you click that recording program off the guide again, though, it will again pause and freeze the first time I press REW /Jump / Pause. 

Charlie


I was not a participant in the beta test, but I was able to follow the progress. I am not sure but I think there were about 100 participants. There were certainly a variety of configurations and interests represented, but I feel sure not all TV types, home theater systems, external hard drives, etc, could be tested. As you might expect, there were some participants who were apparently more interested or motivated than others to try everything out that they could, so for sure Verizon got some very good feedback on problems and suggested improvements.

I have 1.9, I have a 7232 DVR, and I do just what you describe regularly and I have never, not once, experienced that freeze in the four months or so I have had 1.9. 

So I am just wondering, what model DVR do you have? Is there anything else you can tell us about your environment that might have some bearing on this?

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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charliebarrett
Contributor - Level 2

 OH - I also thought that the Guide would cover 100% of the HDTV screen instead of it just covering the SD square in the center.

There's a lot of wasted space on the HDTV screens, and the fonts are too small for me to read at a modest distance. Since HDTV's are now the rule, not the exception anymore, I think the guide should be optimized to make use of all the HD screen real estate available.

.Also, is there a way to DISABLE that very annoying 2nd guide screen and the banner? The 2nd guide screen is just an annoyance. The banner (which pops up at the bottom of the screen every time you do a Pause or just about anything else), is irritating because it usually blocks the video that I wanted to see when I rewound it (such as the Fox News ticker at the bottom of the screen). All the information on that 1/3 screen banner could be conveyed fy a few small icons at the TOP of the screen, where people normally never need to look when rewinding something.

The icon replacement for the banner shouldn't take more than 1/10th of the screen.

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Justin46
Legend

@charliebarrett wrote:

 OH - I also thought that the Guide would cover 100% of the HDTV screen instead of it just covering the SD square in the center.

There's a lot of wasted space on the HDTV screens, and the fonts are too small for me to read at a modest distance. Since HDTV's are now the rule, not the exception anymore, I think the guide should be optimized to make use of all the HD screen real estate available.

.Also, is there a way to DISABLE that very annoying 2nd guide screen and the banner? The 2nd guide screen is just an annoyance. The banner (which pops up at the bottom of the screen every time you do a Pause or just about anything else), is irritating because it usually blocks the video that I wanted to see when I rewound it (such as the Fox News ticker at the bottom of the screen). All the information on that 1/3 screen banner could be conveyed fy a few small icons at the TOP of the screen, where people normally never need to look when rewinding something.

The icon replacement for the banner shouldn't take more than 1/10th of the screen.


The Guide covers 100% of my screen on my 40" HD TV. You have some setting wrong (assuming you have an HD STB and an HD TV connected). I have posted this picture here in the Forums previously but if you haven't seen it, here is what the Guide looks like on my 6 year old Sony TV:

image

If you look carefully you can see that it uses the entire screen.

I find the fonts to be plenty large for me. I am very nearsighted and 70 years old and I can read the Guide from 10-12 feet away even without my glasses.I suspect that if you fix your definition issue that you will find the Guide to be much more readable.

I don't understand what annoying second Guide screen you are referring to, can you elaborate?

Verizon is aware of the issue with the Info banner popping up at the bottom of the screen. Today the only way I know of to get rid of it immediately is to hit the Exit button. I understand that in the next level of the IMG there will be some options available to users to control the display of that banner. And I most certainly agree that the banner is too large, it needs to be condensed.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

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oldfashioned
Specialist - Level 2

Yes...for the guide to fill up the whole screen, the video setting has to be on HD.  It won't take up the whole screen if it's on SD.

I don't know why people are still carrying on about this after all this time.  I wish people would move on and do something about it, particularly if it's something simple like changing a setting.  The attitudes are astounding.  I can see and read my display just fine too and mind you, I am "lopsided" with one of my eyes being weaker than the other...and I'm pushing 40 which still isn't old.  lol

Imagine if we suddenly had no TV at all?  Oh would that be the end of civlization now!  lol

This whole ongoing "discussion" is becoming so pointless.  Do people just want to complain or is this about resolving a problem?  It's actually pretty sad.  I'm really going to have to depart from this "discussion" now.  I wanted to help but I don't understand what people want.  I don't know if people are just taking advantage by fillng up all of this space to get attention and then never coming back again.  Sitting back and complaining and just waiting for something to happen doesn't resolve anything.  That's no way to get through life.  I don't know...people need to grow up and for crying out loud...flatscreen TVs are not expensive!

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