New VOD menus
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All,
Verizon is rolling out new vod menus.
For details, check this link.
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OK, this is my second post on this topic. Got home from work, had dinner, a little prep work for tomorrow and wasted 30 minutes trying to fond something to watch. I hope the management at Verizon realizes that TV is a form of entertainment which people use to relax after a day of work. I DO NOT NEED TO GET AGGRAVATED WHENEVER I TURN ON THE TV. I pay for HBO, Cinemax, Showtime, The Movie Channel, Epix & Starz and get frustrated trying to find something to watch!!! This is what drives customers to the competition!
Some questions:
Who designed this mess
Who manages the department that designed this mess
Did upper management review and approve this mess
Did a focus group use and approve of this mess
Is there any way to find out if anyone from Verizon sees these posts? And is there any way to forward some to them?
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This is mainly a peer to peer support forum.
Verizon does not comment on posts here.
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If Verizon doesn't monitor this forum then why provide any answer. Verizon is supposed to solve these issues not the customer. The VOD menu was design is horrible and barely functions.
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the worst looking as well as using 'update' that fios has ever done. MUCH harder to do anything or find anything. HATE IT !
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Call 1-800-837-4966. Then Tech Support. The new VOD is terrible. I can't believe that anyone would think this is an improvement.
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I totally agree with you! I just had the most frustrating experience with this new interface for On Demand. I HATE IT!!! Also, the episodes and extras such as Bravo's Last Chance Kitchen and This is Us Aftershow is so far behind now that it is ridiculous. I called and they said there was nothing they can do about it! Please bring back the old interface and up-to-date shows on demand.
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If you ever get answers to your questions, count me in on voicing my complaints.
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WHAT WERE THEY THINKING, THIS NEW MENUE IS HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!
I AM LOOKING INTO COMCAST.
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I wasn't sure where to leave feedback. If this is the wrong area, please move it to the correct area.
The new on-demand design is a dramatic change from the old version. The presentation is nice, but trying to find what I want to watch is tedious. For example, and something I used to do frequently, is browse specific networks or premium channels for TV or Movies. These have been split up now, I have to go to "TV" and then go find the network and then browse for shows. And then I have to leave that, go to "Movies" find the network, browse the movies. It seems like a step backwards as far as "ease-of-use".
The speed (or loading) of menus and graphics is slow (at least on my HD-MR-DVR).
I haven't yet checked to see if I have the option to use the old version, but I would do it if it's an option. I'd like to hear if other people feel the same way.
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The new On Demand and Guide system stinks. Why can I only see 3 days out on the DVRguide and in my DVR scheduled recordings? Makes if hard to record shows when you are going away but you can only see 3 days worth of information. It use to be 2 weeks!!
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Verizon does not read messages in the forums but anyone who wants to complain about this horrific new VOD roll out should submit it through "feedback". The tab is located on the right side of the page towards the bottom of the scroll bar.
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The recent change to on demand seems terrible to me. My opinion is everything is more difficult to find. Was therte any customer input on this?
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It is terrible!! Youe should get customer input before making changes like this. It is more difficult and time consuming to find what you are looking for. Not customer friendly.
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Shocked is how I can best describe how I felt when WITHOUT WARNING, VerizonFios updated for no discernible reason its On Demand tech, so that instead of finding programs by typing in a title or name, we have to scroll through the most recent (which means what, exactly?) or EVERYTHING, by video, wasting time and battery power. What was the point of fixing what was not broken?
Specfically, this upgrade left out Bravo's Top Chef's Last Chance Kitchen, a major part of Bravo's MOST-watched show. If you're going to 'upgrade,' make sure you get it right.
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I dont see what the big deal is, yeah it changed and its differant but its another thing to get use to, I dont mind it at all and kinda like it.
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Certainly they had customer input on this. And a few things were improved, e.g. series number and version are now shown instead of just the last date it was broadcast. But yes it would have been nice if they did a beta with customer feedback instead of rolling it out the way they did.
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Does anyone know if you can disable the large Icons on the new interface? Although this seems like a good idea, the icons are too large. Also, the new experience is very slow. I think I am going to have to buy new batteries for my remote for all the scrolling to the right I now have to do. At least give us a choice between disabling or choosing a size like Large-Medium-Small.
Thanks
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Bring back the old "ON DEMAND" menu. This new "ON DEMAND" is just terrible. Very slow and I am starting to lose my patience. This new system is not progress.
Leave things alone. If it isn't broke don't fix it especially this way. Whoever decided to change the "ON DEMAND" menu should be removed and relocated to a new position. Thank you.
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I know I am not the first to say this--in fact the other thread is now locked, probably because of so many complaints. But the On Demand upgrade is 2 steps back. I had Comcast 8 years ago and was frustrated that I couldn't just type in what show I was looking for. Then I switched to FIOS and was SO happy to find that keypad. Well, now it's gone! If I missed a show, I could click on the OD button, scroll up to "search", then type in the show. It would show me when it was on again, and I could then record it. Now, I went to do that and I had to find TV shows, then go to S-T, which listed 500 shows. I had to then scroll through all the S shows, then all the T shows till I got to "The Y....." which was near then end. Went to show 500--and didn't find it. So I went to try again---found the listing, but it was only showing the day before's episode. And no listings for future shows. Luckily I remembered when I was on later that night, went to the guide, scrolled to 7 pm, and kept scrolling till I found the other channel it was on. This is completely ridiculous, and is such a waste of time evern if I could find the same content. But, the info is no longer available anymore. FIOS needs to get their act together because many customers are threatening to leave. Not only that, but there is no where to send an email anymore. There used to be. The automated chat is a waste of time. The forums only let you know how many other people are upset. No solutions. Very frustrating. I am serioiusly considering switching back to Comcast!
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I agree.. What a mess the new system is..HORRIBLE!!
Atleast my contract is up and if the menu isn't fixed I can always switch to another provider
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@madGrandma wrote:Bring back the old "ON DEMAND" menu. This new "ON DEMAND" is just terrible. Very slow and I am starting to lose my patience. This new system is not progress.
Leave things alone. If it isn't broke don't fix it especially this way. Whoever decided to change the "ON DEMAND" menu should be removed and relocated to a new position. Thank you.
I agree! Is there anyway to revert back to the old system? Instead of movie pictures can we get a simple list?? This is just ridiculous...
