New VOD menus
CRobGauth
Community Leader
Community Leader
249 Replies
Tine4
Newbie

The new On Demand format is seriously flawed. I began a list of my issues. When I had 3, I called. Was on hold for more than an hour and a half. I figured that a lot of other people were having trouble. Finally hung up. Will try again.

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myVZrag1
Enthusiast - Level 2

Lousy, lousy, lousy re-vamp of the On Demand menu. Saved searches are now cached with browsing searches. Older menu was at least a little intuitive, this menu update was pushed to FIOS DVR's in a broken state. Absolute garbage. At least try an opinion poll before unleashing this muck on your customers. As previous poster ranted, if it ain't broke don't fix it. It sure could use fixing now.

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Gardner1826
Newbie

Did anyone consider ease of use? Many additional steps to find what you are looking for, additional shows on list just make it more cluttered and difficult to navigate, and finally the show images delay search as they continuously refresh. Just bad design from top to bottom.

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TwoTankAmin
Enthusiast - Level 3

Please understand that Verizon does not care about this at all. They will not do anything about it. There are simple reasons for the changes, they are made to make people buy more stuff first and foremost, not to provide usefull functionality. And they are now laid out to work best on a tiny screen. Those huge clumsy unhelpful on a TV icons work great on a smart phone where smaller text gets lost.

The only way the TV user community will ever get them to change things is if it hurts Verizon in the pocketbook. Vote against this new ssyem by refusing to buy anything that requires one to use this feature to do so. Maybe that will get their attention? And then with the money you save, take the family out for a nice meal or a night at the movies.

I do not buy extras ever from my TV provider, I do not rent movies etc. I do use On Demand, or I did until now. Its now really to diffuclt to use. So any ads I might have viewed via On Demand, I now will never see.

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FranG
Enthusiast - Level 2

Also missing from HBO now

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JerryK3
Enthusiast - Level 2

I guess I'm joining with the multitudes who have expressed displeasure and frustration with the new VOD menu. Cumbersome and difficult to scroll through, no separate list of "recently added" content specifically for premium channels, hard to read graphic "boxes" identifying content (as opposed to old lists). I can go on and on...but others already have. It has picked up all of the bad things from Netflix.

In fairness, I will give praise to the "My Stuff" function, which, while also mimicing Netflix, allows you to pick up a series where you left off.

I would urge Verizon to re-think this "upgrade", or at least provide options for those of us who are unhappy.

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Morgan456
Newbie

Can you change back to the old on demand menu? The new one is to difficult to navigate.

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doh1
Enthusiast - Level 3

i too do not like the new menu. i gave it a while to get used to it , tried to be patient but nope . the old one was way better i am sad to say.

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sandman16
Newbie

Can anyone tellme why the FIOS menu has cahnged. also why do we have to paay for certain CBS on demand shows like Kevin canWait.

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Tkelly1609
Newbie

I absolutely hate the new on-demand menu format.  It's extremely user-unfriendly and hard to read.  Does anyone know how you can find recently added movies in the premium channels anymore?  Verizon needs to give customers the option to go back to the old menu as a default!

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dlfuller2
Enthusiast - Level 1

Another vote of disgust.  Verizon consistently violates norms of good user interfaces and this one is a HUGE step further in that direction.

CRobGauth
Community Leader
Community Leader

Not voting one way or another.

But it is similar to the menu systems I have both on my smart TV and roku boxes.

So my assumption is that is the look they were going for.

Must be the in thing for menus....

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Bubalina
Enthusiast - Level 2

Before, all the cable channels, whether Premium or listed under Networks did not have Icons for Programs. The programs appeared only as text. Some channels, especially, HBO, have many shows. It is very difficult to scroll through the icons from left to right with the remote. It was much EASIER before to scroll UP AND DOWN the lineup alphabetically. It is so annoying in fact, that I have ceased looking at the shows unless I know the show is there from some other source. Browing the list is very unwieldly. 

Bubalina
Enthusiast - Level 2

The Menus are unwieldly and hard to scroll through since they are icons. Up and Down scrolling through text names for shows was much easier. And the pictures of the actors are horrible. They all look like monsters!

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Ntsur
Enthusiast - Level 1

This change is disturbingly bad.  I will begin looking for a new provider.  I spent an hour on the phone with tech support yesterday to be told it was designed this way.  Designed this way????  If that means designed so that I pay for a service that I am now unable to use I would agree.  Accordingly it is time for me to change providers.  The technical support manager eventually simply stopped responding to my questions about this.  That, perhaps was the final straw.

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JasonD52
Enthusiast - Level 2

This new visual icon format for the menu is ridiculous...very hard to find anything versus a simple text-based list.

Guess what Verizon? It's REALLY easy to find and watch shows on Netflix and Amazon on my smart TV. That's where I'll be spending my time and money.

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docman
Newbie

I agree with these posts. The new on demand menu is the worst. I want them to undo this terrible "upgrade"

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CRobGauth
Community Leader
Community Leader

Doesn't Netflix and Amazon use the same tiled approach?

If so, what makes them better?

They do on both my smart tvs as well as my rokus.

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JasonD52
Enthusiast - Level 2

Amazon and Netflix have a title and description with every tile (at least on my TV). Maybe half of the Verizon VOD tiles have no text associated with the tile...just a picture. You have to navigate to the tile to see what it is. Stupid design.  

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mgbaxter1
Enthusiast - Level 2

The new VOD menu is absolutely terrible. I can't find any movies of interest as easily asin the past with the older format. As an example, to browse Cinemax with the A-Z listing, I have 343 pages to scroll right with just the right arrow. Are you kidding? No [age down scroll or anything? Also, where are the After Dark listings? Need to switch back to the older version.

Ladybugaboo
Enthusiast - Level 3

Thanks for a splendid post.  

I HATE HATE HATE these so called improvements too.  I agree it takes 4ever to get thru the VOD listings.  I found the old version 100% satisfactory.  They also changed the SEARCH option so now when you search an actor, there is no info on  the selections that come up other than just a title.  

They should give the consumers the choice and stop messing with our TVs.  We pay for this stuff!