New VOD menus
CRobGauth
Community Leader
Community Leader
249 Replies
UDbmas
Enthusiast - Level 3

This isn't like Windows Vista or 8, you have the option of rolling back with Windows systems. We don't have that option. I wish we did. This new OnDemand menu system is like replacing WindowsXP with ME, a complete disaster. Simple, elegant text lists are much better and easier to scroll through. This icon/poster based system stinks.

Linelsas
Newbie

I hate the new On Demand layout.  It's very difficult to follow, and it takes forever to find shows (only two rows of content are displayed at a time) and to exit.  Then, they sneak in TV series EPISODES that you have to pay for!  Please go back to the old format and seperate the shows that are "free" versus the ones you have to pay for.  We pay over $200/month for Verizon Fios -- stop nickle-and-diming us.

BATTERY warning to customers.  The battery on our Verizon in-home box (the main unit, not the router) recently died.  Verizon charged us $50 to replace it.  It's their equipment!

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CRobGauth
Community Leader
Community Leader

Batteries are user responsibility.

Just like if you lease a car.

Certain things are your responsibility.

You can get batteries for a lot cheaper and do it yourself.

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sosbeagles
Enthusiast - Level 1

I used to be able to drill down alphabetically easily.  Now once you get to the TV shot listing, I have to "arrow" across tons of graphics.  If my program begins with a letter late in the alphabet, it takes forever.  Why did you have to switch from the Alphabetical ranges (i.e., A-D, E-G, H-N, etc.) designations?

notlu01
Newbie

Just got updated to the new menus.  Everyone needs to leave Verizon. It's the only thing that's going make the wastes of life that did this understand that this crap is absolutely unacceptable. Switching providers ASAP.

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notlu01
Newbie

Just dropped Verizon for cable. Trying out Playstation Vue. I suggest everyone do this. The only thing Verizon is good for is to be a "dumb pipe," i.e. internet. The plan I had was running about 220 a month. It's now about 90 for just internet. PS Vue is 65 and that includes HBO, Showtime, and any other channel thats worth watching, without subsidizing the channels that only a total of 100 people in the U.S. watch. It also has DVR capabilities and you don't need a playstation console for it.

PS Vue isn't the only option; DirectTV and Sling are comparable to it. They all have free trials so you can try them out. Just got to remember that Verizon is large enough that it doesn't need to give a crap about its customers, so the only recourse we have is to hit them where it hurts. I was willing to pay a little more for the convenience of having everything in one place, but they took it away. So the inconvenience of switching things around is definitely worth it to be able to flip them the proverbial bird.

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melp3
Newbie

Hate the new VOD menu.  It was always clumsy, but now it takes forever to find what I want.  The search function has improved, but that assumes I know the name of the program I'm looking for.  If I don't and I need to browse, it klunky, slow, and very inefficient.  For example, I can't just see a list of programs currently on NBC, or FX.  I can go to the network, but I can't page down, I need to scroll over pics of each program until I find what I'm looking for.  The scrolling is slow.  Movies are just as bad.  I used to have Xfinity, and their VOD was always easier to use, but now Fios is even worse.  Maybe I should change providers again.

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Oilylady
Newbie

I heartily dislike the new On Demand Format. It talks longer to find things and some of the features of the old format are gone. New is not always better.

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midnitestich1
Enthusiast - Level 2

If it ain't broke don't fix it. New on demand interface is not user friendly. It's a hot mess. Hard to maneuver through. The fonts are TOO light and hard to see, they need to be bolder. There wasn't anything wrong with the old on demand..you could find stuff and actually see it. Big fail Verizon but, I don't expect you to once again listen to your customers.

wort
Enthusiast - Level 2

This new on demand menu is horrible - it takes forever to find shows and get hrough the menu.  Someone please let me know how to get the old version back - Does anyone test these new interfaces - terrible!!!

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Starlight11
Newbie

Just tried to use the new format and I have to say that it is a complete mess!  So confusing and clearly designed to drive the user towards buying more...and certainly not finding what you are looking for.  I am so furious that I am seriously considering breaking my contract and dropping FIOS.  What were you thinking?  Did you not even test this with your users?  Obviously the answer is no!

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ABB_OSS
Newbie

I cannot believe that the Verizon people think that the new On Demand Menu is an IMPROVEMENT??  I have been told that it was developed to be more "user friendly!"  I would like to see the definition of that!  It now takes me NINE steps to do what I was previously able to do in THREE steps.  Is this improvement??

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Bikkyman1
Newbie

I agree with comments about unfortunate changes to on demand.   It is much slower to use, especially since page up/page down controls no longer work.  You now have to index up or down one at a time.  Awful to go through network menus that way.

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Andrea991
Newbie

The New VOD menu is absolutely terrible! It is impossible to find what you are looking for and it is a complete waste of time. I no longer can use this function. Did know one test this before rolling it out? Please undo this change or at least provide an option for customers to go back to the old layout.

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Ddenoble
Newbie

The new on demand menu is extremely slow and difficult to navigate. Where are the lists of programs?  Why do we need to scroll through pictures for everything?  Previously, I was able to use the channel up/down button on my remote to scroll through 10 programs at once in a list. Is this still possible? ...am I missing something?

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KC110
Enthusiast - Level 1

I agree the new VOD is horriblr

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Stephanie02155

I agree.  New on demand menu takes twice as long to find programming.  Why would they go back instead of foreword.  Thinking about going back to Comcast if not fixed

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Fionamacd
Newbie

Yes, the menu is awful - as is the regular DVR menu. I hate how it just ends playback of a recording and takes you to live TV. Now I have to go back into DVR recordings screen and hunt for the episode i just watched and hit the little red button. Talk about walking backwards!  And why can't the info button give you program info? I like to use that to check the air date and see if I want to watch it.

All I ever really wanted was the ability to watch DVR recordings on my phone. Now they screwed up the menus too 😞

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CRobGauth
Community Leader
Community Leader

What model DVR do you have?

I have quantum. FOr me, when a program ends, it goes to the menu that allows me to delete, play, save, etc.

Hitting the info button gives me program info except episode numbers. But that only happens while playing the show.

And I haven't seen any change to FIOS app menus for watching DVR recordings.

I have an adroid if that makes a difference.

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Dizzy0ny2
Enthusiast - Level 2

Agree with everyone, this is a horrible experience.  I could not find any recent boxing event on demand for instance.  In the past it was so easy and user friendly.  I called their support several weeks in a row (in phillipines apparently) and they were not able to help.  I asked each time to be transferred to a manager, and they kept me on hold and eventually dropped the call (i guess they dont get paid if they transfer to a manager).  

It feels like they hired a UX designer from Netflix or Amazon Prime, but unfortunately one that did not understand how functionally different cable television and it's offerings is.  Sadly, I suspect someone or group paid a bundle to implement this disaster, and so it will stay and be spun as success, or heads will roll.  

Well I did the only thing I could do, I canceled my $240+ monthly payment and got basic, not premium...in protest.  If this does not get rolled back, I will cancel my subscription all together.

Dozerthecat
Newbie

The new VOD menu is fantastic. The old one was a disaster. The new one is nice and slow. Like a game where you press laggy buttons a million times. Why play flappy bird when you get the frustration for free from Verizon vod?  And who needs page scroll? That is so 2016.  Browse premium?. no problem. Now you can do it in two places.. tv and movies.  These Verizon developers are top notch. Ignore the haters.

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