New VOD menus
CRobGauth
Community Leader
Community Leader
249 Replies
Erw2
Newbie

I feel your pain.  I have stopped using the Vod. Amazon and Netflix is what i use now.  I will soon cancel my premium channels cause i can get them easier with subscriptions other than fios. I would let someone know how much I hate the new interface, but who would care. I will let them know with a reduced cashflow, and stop the premium channels. Horrible to try to look at the premium channel vod.

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ARC345
Newbie

To those explaining how to get to premium channel VOD options, I ask: Are there more steps to find premium channel VOD options? Are Verizon Fios VOD options (transactional) more prominently placed? Yes and yes, IMO.  I pay for premium channels. Can I substantiate that menu changes were intended to push our family to buy more VOD from them? No.  Can I say that the Company's menu "upgrade" has made it substantially harder to get the content that I want out of premium channels for which I pay? Absolutely.  

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Jayhawk72
Enthusiast - Level 2

The VOD menus are terrible.  It's impossible to scroll thru available movie and shows on all of my Premium subscriptions.  I've called twice to no avail.  Want fast text scrolling.  Need to check menu options on other provider.  

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My3ringcircus
Enthusiast - Level 1

Completely agree!!! 

There is no way to filter these ridiculous posters to be family friendly either. Fios failure. 

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Jpdan0491
Newbie

Verizon needs to change their video on-demand back to the old one the new one is terrible and takes forever to try to find a movie I really wish I knew what they were thinking

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tns2
Community Leader
Community Leader

@Jpdan0491 wrote:

Verizon needs to change their video on-demand back to the old one the new one is terrible and takes forever to try to find a movie I really wish I knew what they were thinking


Never going to happen.  After all the change is now many months old.  Best you can possibly get them to do is to listen to concrete suggestions on improvements they might make.  And their is no good place to make those suggestions.   I suspect this thread has been tuned out by the support team if they ever were reading it.

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Whatever991
Newbie

The change in navigation when you hit menu to go to on-demand several months ago where there are a bunch of blocks makes it difficult to impossible to find anything on the HBO channels for someone who is just using TV and a remote.  The blocks aren't the same size, they are hard to read, and they aren't even in alphabetical order.  To scroll, I have to keep hitting the remote.  As a result, I don't use the area.  But I found out that Game of Thrones had come back and, even though I had it set up to record, that did not happen.  But after looking 4 times, I still can't find the current season that has already played.  The navigation makes me want to scream.  And I don't rent movies anymore because of it.  Whoever "designed" this navigation is incompetent.  In addition, white type on black is very hard to read, another mistake made by inexperienced, incompetent designers.  Many think these things are cool, typical of the inexperienced, but forgot there is a broader audience and not everyone uses a phone or tablet or likes playing with kindergarten blocks.

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CRobGauth
Community Leader
Community Leader

So let me start by saying I am not particularly enamored with the new VOD design.

But I didn't find it overly difficult to find GOT.

I just went to TV, premiums, HBO, Series.
Scroll over to GOT (you can hold next button down to jump fast that scrolling).
Select GOT and all seasons are there.

Searching for specific movies and series when you aren't sure of the network can be a bit more cumbersome, but I find the search to be quite useful.

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Kroach123
Enthusiast - Level 1

 This new screen is very difficult to maneuver. The lag time is unacceptable. Searching through movies takes forever as you are showing pictures as opposed to titles only.   If there is an easier way I would love to know; such as starting to typing in the title of the movie  (similar to using the search box) or being able to select by  alphabetical grouping (A-D, E-G, etc.).   Bottom line:  this change is awful. Please consider going back to the old versiion.

ps. If you were looking for a creative project manager I'm available.

Kroach123
Enthusiast - Level 1

 I have scrolled through everyone of these complaints and have yet to see Verizon respond. Terrible customer service. 


@Kroach123 wrote:

 This new screen is very difficult to maneuver. The lag time is unacceptable. Searching through movies takes forever as you are showing pictures as opposed to titles only.   If there is an easier way I would love to know; such as starting to typing in the title of the movie  (similar to using the search box) or being able to select by  alphabetical grouping (A-D, E-G, etc.).   Bottom line:  this change is awful. Please consider going back to the old versiion.

ps. If you were looking for a creative project manager I'm available.


CRobGauth
Community Leader
Community Leader

This is a peer to peer support forum.

Verizon does not monitor and respond.

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Jayhawk72
Enthusiast - Level 2

Now that it's nearly impossible to browse premium on demand movies and series, I may drop all premimun channels on GOT is over.  It's not worth all the extra money as most of our premium content viewing is browsed on demand. 

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Jayhawk72
Enthusiast - Level 2

I had the same issue, told survey that I would email customer service.  Not possible.  Chat was busy.  No telephone number available for the telephone company.

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tns2
Community Leader
Community Leader

@Jayhawk72 wrote:

I had the same issue, told survey that I would email customer service.  Not possible.  Chat was busy.  No telephone number available for the telephone company.


Phone number is always 1-800-verizon.  Although its hard to get to someone about complaints in any case. 

If trying to report things about the VOD try to make your comments to Verizon specific.  Don't say its terrible, suggest things e.g. new filter or sort options.

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caseycop
Newbie

Has anyone had issues with the new On Demand interface? A few months back if I recall Verizon updated the On Demand Interface. It performs very poorly. 10-15 second delays are typical with each keystroke on the remote, which makes it nearly impossible to browse. Has anyone else experience this? Are there any updates on the way to improve performance?

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CRobGauth
Community Leader
Community Leader

What model STB do you have?

I have not seen that type of delay with Quantum hardware.

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mvmone
Enthusiast - Level 2

A plea to the FiOs techies... I have to say, I've been a happy FiOs customer since they first hung their fiber in Yonkers. For the first time in over 10 years, I've had thoughts of switching my TV service. The new On-demand interface is absolutely maddening. I have 75/75 and loading the On-Demand screen is hugely demanding (no pun intended).  No other interface on my network operates in such a letharic manner. The navigation of it is super annoying and slow. Side scrolling through innumerous show icons ... Lord help you if the show begins with Z!! Is there anyway to streamline this interface to make it more resonsive and quick to load? I mean, the Netflix interface that steams over wi-fi is infinitely more responsive. Not sure why this one is so horribly sluggish and clunky. Please, please, please improve this interface!

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CRobGauth
Community Leader
Community Leader

What model STB do you have?

I have Quantum and find it fairly responsive.

And you can expedite side scrolling by holding the FFWD button.

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Fios_User1
Newbie

CRobGauth, thanks for your tip that the FastForward button lets you scroll one page at a time. This was the tip I was looking for. 

I do not know if it is posted elsewhere, but one thing I figured out is that when scrolling through a long set of shows, you jump to the categories on the left side by choosing "Previous".

However, the system is still sluggish which only Verizon can fix. 

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CeciliaFlores
Newbie

Fios on demand needs to be change back th way it was. It is awful never works, unfriendly use. Please Verizon do something 

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Rogerrabbit1
Newbie

I totally agree with your post... question...have you figured out where the cinema after dark is hidden?

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