New construction installation - poor service
Limelightz
Enthusiast - Level 1

I have contacted Verizon multiple times about moving my service to a new address.  The new home, is a newly built townhouse, all the other townhouses up and down the street built at the same time have Verizon. When I speak to Verizon the initial response is that they see no issue in having it connected in my area, but I need to speak engineering.  Unfortunately when I get put through to engineering, they either don't answer and eventually I get cut off (after about 45 mins of waiting), or someone answers, they put me on hold multiple times and then cut me of, or take my number and never call back.  I have gone through this over 15 times now and it's getting very frustrating. I like the service but it feels like Verizon does not value me as a customer.  What can be done to resolve this? 

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MrMatthew1
Contributor - Level 1

Hi Limelightz,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.