New customer for 2 months services still not working

Ordered service Dec 16,2016

- rep comes to home to install what I thought was a triple play, only to receive a double play package

- Dec 24 advised phone wasn't installed and incorrect tv plan. Rep said resolved - not

- Jan 3 waited for tech to arrive to install phone - no show. I cal to se what is wrong nothing on record. 

Fast forward 30 calls later.... literally 30 calls .....finally had phone installed last week and now cannot order any VOD items. On phone with tech support 30 mins ago and was told they has to restart my on demand, then has to be transferred to tech support because my phone still isn't working. Now a tech has to come out AGAIN. I have to stay home AGAIN for them to fix this issue. Tried to use VOD AGAIN still not working. Now it's after 11pm... got hung up on called back. Miracle someone answered them transferred again to tech support .  Ow I'm told the VOD was removed from my account when the 1st phone tech was here last week😡😡😡😡😡. Tech has no idea how this could even happen since VOD is a standard thing everyone receives. Oh yeah still not getting the welcome to Fios link for ny $200 card. I'm tires of being in the phone or chat with Verizon every day!!!! Just fix my service!!!!!!

Re: New customer for 2 months services still not working
Moderator Emeritus

Hi vickiwhe1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.