No help available

No way to get help from Verizon. Spent 3 hours on 3 different calls waiting for a human being who would help solve a problem with one of my set tops. Instead, I had to listen to inane music and messages before giving up.

then I tried to chat with a technician. Same message, « we are experiencing high call volume..,, »

i am seriously considering canceling my Verizon Fios account. 

Re: No help available
Moderator Emeritus

Hi Solutions,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.