ONT not receiving power? TV/Internet down

[RonCodpiece]

So I am in N Texas where there have been tornadoes and flooding for the last week or so. Thankfully nothing in my exact area except a boatload of rain.

Yesterday morning the cable box flicks off and then back on after a minute or so. My wife and I were lying in bed and assumed power went out. But as we got out of bed and went through the morning we realized all the clocks and other devices and kids alarm clocks all worked normal and showed no signs of power failure. But the FIOS never came back up.

We have a small white box inside the house which has been hidden behind a shelf for years. We also have a box outside the house. Neither show any signs of power.

Here is the inside box:

http://i.imgur.com/zWoobpth.jpg (bottom part, no power light)
http://i.imgur.com/ciH8Zbsh.jpg (top part, no lights at all)

Here is the outside box:

http://i.imgur.com/eZhxX7h.jpg (this shows what the status of each light means)
http://i.imgur.com/ryBWrdv.jpg (as you can see, no lights)

Here is the inside box if I unplug it and take the battery out and then put it back in:

http://i.imgur.com/IMkNuPx.jpg (the battery power light will flash for a couple minutes, then the whole thing shuts back off)

On the outside box it says if the power light is off to check the power supply.. is this meant for a Verizon tech person? Or is it the white box inside my house? I don't see a PSU outside anywhere.

This has happened once before years ago. I think they replaced the unit inside. If the inside unit is dead, does this make the outside unit dead as well?

[eljefe2]

In your first photo of the inside box there's a cord coming out of the left side.  That cord should be running to a regular 110 volt outlet.  Check to make sure that outlet is powered.  It may be that the circuit breaker to that outlet tripped.

Glad that's the only problem you're having considering the recent weather is your area!

[gs0b]

The Optical Network Terminal (ONT) is the device that connects to the fiber and provides coax, phone and Internet.  It can be mounted inside or outside.  You have an outside install.

All of the power equipment is mounted inside.  You have two boxes, a 110VAC to 48VDC supply (the 1st picture) and a battery back up unit (BBU).  The BBU manages the battery and provides power to the ONT from either the power supply or the battery. 

The battery is to power phone service only.  You don't appear to have FiOS phone service.  The battery lasts several hours depending on phone usage.  It's possible the battery has drained, which is why there are no lights on the ONT.  The battery will run TV and Internet for a couple of minutes in case of short outages, but after a few minutes of no power the ONT goes into phone only mode.

I'm with eljefe, the power supply must not be getting 110V since it's power light is out.  Figure out why and you can probably fix this yourself.

Good Luck.

[RonCodpiece]

Sorry, I should have said before, I know the outlet it's plugged into works because the other appliance using the outlet (a Kureg or whatever coffee machine) works fine. None of the breakers flipped, doesn't seem like power went out anywhere in the house.

Ok, so the box inside is just power for the outside box. Makes me feel better about the outside box being completely dead. But Idk why the inside box just died.

[eljefe2]

Sounds to me like you need a tech support visit from Verizon.  It seems as if your BBU has died.

Give them a call.

[LawrenceC]

Hi RonCodpiece,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.