On Demand/Guide Update
Enthusiast - Level 1

have you seen the latest update of the entire VOD format?! whoever coded the development of this troubling new format shld be terminated!

one example: go to any menu of movies and scan across titles until you get to something you like. you will see in 'Your Stuff' menu, every movie you scanned across is listed in your 'Movies Browsed' section?! then, when you want to go back, you must click 'OnDemand' and start all over again?!  

17 Replies
Enthusiast - Level 1

I agree with everything you say - I have never clicked as much as I am doing now PLUS, has anyone noticed how the episode graphics are darn near impossible to read unless you are standing nose to nose with the screen? This is why I watch on my PC or IPAD much more so than ON Demand. 

I dare anyone from corporate to respond with something other than they will pass this information on. Why did you try to fix something that wasn't broken? More money, that's why.

Just for once, listen to what your subscribers are saying and do something about it!

Enthusiast - Level 1

Who in the world decided to change the set up on the TV screen? The info button has changed to show your program and what is on next only on the channel you're on. Now you have to go the guide to find the info for a different channel. Put it back to the way it was. There are too many things showing up on the TV screen that you have to exit out of!!!!!

Enthusiast - Level 2

I agree. The guide (and, thus, the tv) has been completely unusable since this last software update. The guide is so small that I can't read it even with my glasses on. I don't have bad eyesight and I've never needed my glasses to watch tv before. The entire update is so clunky. Just doing basic things like filtering to channels you subscribe to, using the dvr, and returning to the last channel you were watching is so much more difficult than it was before. I mean, why change what buttons you would use for those functions? Why make something easy more difficult? What was the purpose of this update. It certainly wasn't to make it more aesthetically pleasing because it is definitely not that! Agreed: put it back the way it was.

Enthusiast - Level 1

New channel guide is so slow and confusing.  Also, when you press ‘play’ button to get info on what you are watching, the EPISODE title is in large font and BOLD, and the actual program name is in small font in corner, very very confusing!

do you even use focus groups who actually watch your Fios or just the IT NERDS DOING what they want?

Enthusiast - Level 1

I agree. It is the absolute worst thing they have done yet. I would rather just turn the tv off than deal with this new guide. 

Enthusiast - Level 2

The new on demand format is HORRIBLE.  Extremely slow, extremely difficult to navigate. Extremely frustrating.  The one thing the new format does extremely well is provoke me to swear at how bad it is.  You really have to wonder what IT "experts" came up with this garbage and what "executives" thought it was a good idea.

Enthusiast - Level 1

I mean this thing is the worst! The info you need is small and hard to find. There a big picture in the left corner that is useless. And it can’t keep up with the remote when changing channels. Go back to the old one please! 

Enthusiast - Level 1

The new UI is terrible! It is slow and clunky feeling. Now whenever I go and press play n a network it 50/50 of either a black blank screen or all show will appear. I just do not like it. I finally got really used to the last UI that worked great and now we got this. Woohoo!!!

Enthusiast - Level 1

The whole guide is messed up. There is no way to show a list of whats on a particular channel . This was called the channel guide under the guide options. I used this regularly to set my dvr. I hate the new guide. Give us back the old one.

Enthusiast - Level 1

They haven't changed it yet where I live, and I hope they don't. But I'm afraid they probably will. I used the new version while visiting my parents in Pennsylvania this weekend. Didn't like it at all.

Two things in particular I didn't like: 1) in the channel guide, the channel names are now written in a very small font that's difficult to read; 2) the 30-second reverse button (which I use a lot) now brings up a bunch of info on the screen. I prefer it the old way, where you hit that button and it reverses by 30 seconds, but nothing appears on the screen. No need for any info then.

Enthusiast - Level 1

Totally agree this new upgrade is horrible.  Favorites button on remote no longer works.   Guide filter of “favorites” doesn’t save when the tv is turned off.  Next time I turn the tv on, I have to set the filter again.  Don’t care to see tv show information covering bottom third of screen when simply changing channels.  Ability to jump forward by 10 minute intervals on recorded shows is gone.  Guide itself is extremely small.  Movies used to appear in a different color in guide...now all shows are black.  I too wonder do they even test this on focus groups before moving it into production?  This upgrade is not user friendly at all.

Enthusiast - Level 1

This update IS SO bad. Now I spend a few minutes a day trying to find info online for what an be done to change it back. Please Verizon, downgrade the software and make your customers happy(ish) again.

I think they want customers to use the voice control  more. I'm not  a fan of using voice control.

Edit: more words

Enthusiast - Level 1

As a software developer myself I have to say the re-design of the interactive guide is horrible. It's virtually unusable. Severe latency on VMS - even directly entering a channel, way too cluttered, the descriptions are all cut off so you have to always go into info to get a full description, but then you can't get back to where you were, etc. If you click On Demand you better go get a cup of coffee.

About the only thing I like is they gave us the option to revert previous channel back to previous channel and not the past 50 things i've watched.

Always swore by verizon but it's getting worse and worse.

Enthusiast - Level 1

So you felt the need to update the channel guide, whoever decided this should be fired.  You really made it much more difficult for people to see, make the font smaller so you can increase the number of lines and then remove the category colours.   Good work making it easier for me to decide to leave Verizon I would say

Enthusiast - Level 1

Unable to locate the filter for "all subscribed channels" - seems like a have to use "favorites" as a work around.  Anyone locate the "all subscribed" filter?  Please let me know.

Fonts are too small to be read from a comfortable distance, this "update" is truly a step back.  Should have had some beta testing for comment.  I doubt I will renew with Verizon FIOS -- it's that bad.

Enthusiast - Level 1


Moderator Emeritus

This topic will be locked in order to keep discussions current. If you have the same or similar questions/issues regarding the update released in September, please post your comments in the following topic:

Sept 2020 Fios DVR and Guide Update