Ever since the new On Demand menu launched I have noitced a change in the pricing of On demand episodes on channels that I subribe to as part of my normal FIOS TV package. I first noticed this with a recent episode of Teen Wolf on MTV that I had started watching for Free two days prior then when I was switched over to the new On Demand menu that same episode had to be purchased for $1.99 for me to continue watching it. Next the same issue happened with the latest episode of the Vampire Diaries on CW. Assuming this was a mistake I called customer service and was told that it was the Channel providers MTV and CW not Verizon that had made price change for the episodes but was also told that I could watch these same episodes for free online. So I logged into Myverzion account online and and found that all the curent episodes were in fact free. This makes no scense at all. Why am I being charged extra to watch content on my TV that is free online. This totally defeats the purposed of paying for cable. The fact that I have to pay extra to watch content on my TV that is now only available for free online is ridiculous. Im convinced that this a mistake that started when the new On demand menu was released. Also I have checked at a few friends and relatives houses over the holidays and was able the to watch the exact same content (current episodes) for free On Demand with Direct TV and Comcast. So imagine tonight when I sat down to watch the latest epsode of Grimm On Demand on NBC with FIOS and found that I had to pay $1.99. I begrudgingly got up off my sofa logged into Myverzion account and found the very same episode is free to watch online. Please fix this mistake or I will be switiching to Direct TV ASAP.
And what was AMC response?
No reply yet and not sure they will but if they see the tweet they know they are being blamed by Verizon.
Tell me then, since you're so confident in believing everything Verizon feeds you, how do you possibly explain 98% of the "networks" magically deciding to charge customers for channels they already pay for? Not 1 network, not 5 not 10 HUNDREDS. All on the exact same day? All coincidentally on that exact same day that Verizon changed & updated its on demand service?
report them to the BBB and your attorney generals office. This is blatantly double dipping and Verizon is completely out of control.
No human alive is dumb & gullible enough to believe Verizon blaming the networks their screw ups.
That's correct Chris.
I hope everyone complains to attorney general and I forgot about BBB. I will do that today.
Thank you.
No reason for personal attacks.
Verizon reported that the latest vod release put pay episodes in with the free ones.
under the previous vod, they were separate.
the fact that others have stated they see similar episodes for a fee on other providers is another clue.
I have yet to see a contractual obligation that Verizon has breached. It may be poor customer service, but not fraud IMHO.
Okay, I've waited too long to voice my opinion on this but here goes. I AM FED UP WITH VERIZON CHARGING AN ADDITIONAL $2.99 TO RENT (or $40-50 to BUY) a TV Series on OnDemand that I am alreadly paying for monthly! I thought OnDemand was just that...I could "catch up" with certain series that I have previously missed when I (I repeat...I) wanted to watch them. Don't you guys at Verizon make enough money without nickel and diming your customers FURTHER to utilize OnDemand. This is definitely a robbery right out in the open and I, for one, think it is inappropriate and soooo OBNOXIOUS! Verizon, you should be ashamed of yourself! And also, why I am on the subject or maybe this is another subject altogether...Now that Verizon is not providing its customers email access, will a DEDUCTION be reflected in our bill...I THINK NOT!
@GrandmonG wrote:Okay, I've waited too long to voice my opinion on this but here goes. I AM FED UP WITH VERIZON CHARGING AN ADDITIONAL $2.99 TO RENT (or $40-50 to BUY) a TV Series on OnDemand that I am alreadly paying for monthly! I thought OnDemand was just that...I could "catch up" with certain series that I have previously missed when I (I repeat...I) wanted to watch them. Don't you guys at Verizon make enough money without nickel and diming your customers FURTHER to utilize OnDemand. This is definitely a robbery right out in the open and I, for one, think it is inappropriate and soooo OBNOXIOUS! Verizon, you should be ashamed of yourself! And also, why I am on the subject or maybe this is another subject altogether...Now that Verizon is not providing its customers email access, will a DEDUCTION be reflected in our bill...I THINK NOT!
Although I think people should vent and it's good for the soul.
it does no good to go vocal on a peer to peer forum used for helping each other.
do you have any problem other than sounding off about something no one here can do anything about?
oh well.....😊
Sorry about that. But I wasn't sure just exactly where to post my frustration. It's my first actual post so if you can "help" me in redirecting it that would be greatly appreciated.
@GrandmonG wrote:Sorry about that. But I wasn't sure just exactly where to post my frustration. It's my first actual post so if you can "help" me in redirecting it that would be greatly appreciated.
I would call 1-800-VERIZON and ask for a physical address to send a letter of your complaint.
or you could go to http://www.verizon.com
click on contact us, then use the link to send an email or a letter to Verizon telling them of your displeasure.
many options.
Good Luck
Please see all the other posts. We are mostly in agreement.
I think all all we can do is
write to the attorney general (fraud page as this is charging us twice)
write to the better business bureau
and if all else fails find another provider
hope that was helpful 😊
so what's the solution? swith to direct TV?
Originally, the promise of cable TV was that for a price there would be programming without commercials. While that promise didn't last long, at least with on-demand service the commercials were limited and bearable. However, recently Fios has made changes in its on-demand program selection that has brought back commercials with a vengeance (and at an additional cost). Popular recently aired programs run with a full commercial load, those a few weeks old require additional money, and a host of other older additional programs are available at an extra charge. Exactly, what am I getting for the additional on-demand cost? What I know is this: I'm paying the same money for a poorer product without being consulted. (Not a good business strategy.) With the additional program offerings, Verizon has the opportunity to improve its product and widen its appeal. What does it do instead? Weaken its product, sour its customers, and throws the door wide open for its competitors.
Commercials are coming from the content providers, not Verizon.
I am out of town and my in-laws have cox.
they have some of thee same limited episode selections you see on FiOS and these have commercials as well.
Coming from Comcast (I made the switch the other day) Verizon's free on demand movies and TV programs from channels that I'm already subscribed to is so bad. There is nothing there. Comcast offers hundreds and hundreds of free videos while Verizon has about 100 total with all genres combined. And half a dozen programs in each network like Discovery, History, etc..
Anyone else move from Comcast? Very disappointing service. I'll go back to CC just for this reason...
Thanks, I'm going to check into it. I hate this new format, and I'm sick of the extra charges.
Verizon should not be double charging us.
They say say it's the networks and if that's correct then they need to find people who know how to negotiate.
We we shouldn't be paying for their mistakes.
When did FIOS start charging to watch "catch up" seassons/episodes of TV shows? Reason for the change when it used be for free?
There must be a way we can put together an official community complaint about the extra charges Verizon is now instituting for "On Demand" episodes/programs. It is ludicrous to pay for something we already pay for! We would need a huge amount of participation. Does anyone in the community have experience putting together this sort of protest?
Still irritated about Verizon charging us for "On Demand" episodes/programs. We signed up and already pay for this service. This is unethical to the max, especially since the charges just appeared, with no alert or opt-out choice.
The extra charge should immediately be removed.
I (and others) have stated that Verizon is not charging for any on demand themselves.
They pass through the content as proscribed in their contracts.
I have looked at a couple of other providers recently (COX and Xfinity).
Where Verizon will show maybe 4 free episodes and others for a fee, the others just show the 4 free episodes.
When Verizon made the VOD change, they lumped the free content in with the pay content.
Maybe could have done a better job of stating that up front, but that is what happened.
Verizon called and apologized to me.
She said that complaints to the attorney general might work as they are becoming more numerous.
Im in if you generate a protest. Maybe a petition?
Start a new topic or ask questions in the open forum.
