On Demand charging for new episodes on Channels that I already subscribe to.
ShortyB1
Enthusiast - Level 1

Ever since the new On Demand menu launched I have noitced a change in the pricing of On demand episodes on channels that I subribe to as part of my normal FIOS TV package. I first noticed this with a recent episode of Teen Wolf on MTV that I had started watching for Free two days prior then when I was switched over to the new On Demand menu that same episode had to be purchased for $1.99 for me to continue watching it. Next the same issue happened with the latest episode of the Vampire  Diaries on CW. Assuming this was a mistake I called customer service and was told that it was the Channel providers MTV and CW not Verizon that had made price change for the episodes but was also told that I could  watch these same episodes for free online. So I logged into Myverzion account online and and found that all the curent episodes were in fact free.  This makes no scense at all. Why am I being charged extra to watch content on my TV that is free online. This totally defeats the purposed of paying for cable. The fact that I have to pay extra to watch content on my TV that is now only available for free online is ridiculous.  Im convinced that this a mistake that started when the new On demand menu was released.  Also I have checked at a few friends and relatives houses over the holidays and was able the to watch the exact same content (current episodes) for free On Demand with Direct TV and Comcast.  So imagine tonight when I sat down to watch the latest epsode of Grimm On Demand on NBC with FIOS and found that I had to pay $1.99. I begrudgingly got up off my sofa logged into Myverzion account and found the very same episode is free to watch online. Please fix this mistake or I will be switiching to Direct TV ASAP. 

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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katakana1or2
Newbie

I have the same issue with Thomas and Friends which shows for free on PBS, but you have to pay for old episodes on On Demand. Irritating when I see my cable bill (Verizon).

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MauraMac
Newbie

I switched recently from Comcast Xfinity to Verizon Fios and I'm extremely disappointed by the lack of FREE On Demand content. I could watch whole seasons of shows On Demand, and as soon as an episode was aired, it showed up in On Demand. Is it my plan? Do I have to switch to another plan somewhere to get free On Demand shows? Or do I need to switch BACK to Xfinity?

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CRobGauth
Community Leader
Community Leader

It depends on the show/network.

I have seen some shows/networks that you can get only 3-4 recent episodes.
Some you can get more.

I know when I have checked at my in-laws, COX had similar number of episodes available.

It might be that Comcast has a deal with their NBC/Universal networks or have a different contractual agreement (they are 5 times the size of FiOS) with content providers.

Not always a help, but I have found that if you have a streaming device, you can watch a lot of content on the apps for the content providers.

But that may be changing as so many content providers are either starting their own or joing the streaming service of someone else.
CBS is a big one that limits what you can see unless you subscribe to their streaming service.

DeeBizzle
Enthusiast - Level 1

I just switched from Comcast to Verizon!! Big mistake!! It is terrible!!! On demand sucks! Have to pay to watch all shows!! DVR sucks!! I hate everything about it!! I’m going back to Comcast!!!

CRobGauth
Community Leader
Community Leader

Plenty of shows available for no charge.

They don't end to only be the latest episodes of a series though.

MJNY
Contributor - Level 2

Lol

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Sheltiegirl1
Newbie

I am looking into this problem as well will keep you posted.

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CRobGauth
Community Leader
Community Leader

As part of your looking will you be contacting content providers to ask why they charge extra for on demand content? Verizon is not the only provider to do so.

a90shippie1
Enthusiast - Level 1

 I am very disappointed with the recent changes to the On Demand options. Almost everything is now at a cost. I thought that this service was part of our plan and that SOME things like movies and special events were at an additional cost.

Now, you can’t watch ANY series through a season without paying for at least some of the episodes.

The cost of the service keeps going up while we get less for our money.

I am so close to canceling Fios and finding a more affordable option.

Fazool
Newbie

I just switched to Verizon from Comcast about a month ago and i can say that there was more free on demand content with Comcast. Not sure if you'll find more affordable options though by swithching cable companies, they are all pretty much the same. So far i am pretty happy with Verizon. The one big pro with them is that they have way more available HD channels than Comcast.

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The_Inn_Famous

This was a foolish move on Verizon's part,  now everone is encouraged to use Amazon Fire stick and download the network apps (where the epidsodes are free if you login via your fios account).    Ecomm 101,  never drive traffic away

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Di531
Enthusiast - Level 1

I have preferred tv.  I should not have to pay for shows/episodes that are included within that program package.  $2 fee is not acceptable.  Verizon show are free for all seasons.  Your gauging your customers.

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pt1923
Enthusiast - Level 2

It happens (being charged for included content) many times.  Most recently for me, I've been following Kevin Costner's new "Yellowstone" series on Paramount Network.  It's a 9 episode show.  At the time, 8 episodes had been broadcast, 7 of which I've seen.  I went to "On Demand" to watch episode 8.  Episodes 1 thru 7 were free.  Episode 8 had the "$" next to it...it was not free.  How ridiculous and inconsistent.  I needed to see Ep.8 for the finale (Ep.9) to make sense.  Fortunately I had some points built up so I didn't pay for it.  Still I should not have had to use points.  I made sure to DVR Ep.9.  Fool me once...

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MJNY
Contributor - Level 2

Verizon has completely destroyed their credibility and reputation. 

Double charging us for networks and shows we already pay for is


@pt1923 wrote:

It happens (being charged for included content) many times.  Most recently for me, I've been following Kevin Costner's new "Yellowstone" series on Paramount Network.  It's a 9 episode show.  At the time, 8 episodes had been broadcast, 7 of which I've seen.  I went to "On Demand" to watch episode 8.  Episodes 1 thru 7 were free.  Episode 8 had the "$" next to it...it was not free.  How ridiculous and inconsistent.  I needed to see Ep.8 for the finale (Ep.9) to make sense.  Fortunately I had some points built up so I didn't pay for it.  Still I should not have had to use points.  I made sure to DVR Ep.9.  Fool me once...



unethical. 

Moving soon and will say goodbye to a Verizon forever. 

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CRobGauth
Community Leader
Community Leader

Sometimes, the content provider will charge right after a show has aired to try and get you to watch any reairings of their show. I'll be after the finale airs, you will see Episode 8 for free and Episode 9 for a fee. Then a week or so later, it will be for free.

KaraokeDiva
Enthusiast - Level 1

 I've read a bunch of threads on this subject - some say Verizon is charging and some say the networks. Regardless of who is responsible it's a bunch of **bleep**. I recently switched from Comcast Xfinity a few months ago and they never charged for stuff that I subscribe to! I also noticed on Fios that they also skip episodes. Like right now on Demand right now for Preacher has all the current episodes except for episode 4 which is the one I need to start from. It makes no sense it has done it to me several times. I wish I had known about this issue before I switched now I'm stuck in a contract. the **bleep** free Netflix for a year sucked me in. In my experience Comcast may charge more but you get what you pay for - Comcast is better!!! Don't get tricked by Verizon!

JRTEMT
Contributor - Level 2

 Happen to watch discovery, military history, history channel daily!  I object to the new symbol $$$$$$ next to EVERY episode when using OnDemand lately. Used to have at least two past shows! What happened?

CRobGauth
Community Leader
Community Leader

I just checked a couple of shows on both Discovery and History.

All had the most recent few shows as free.

Can you list some shows and specific episodes you are seeing?

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rstkat
Newbie

I went to watch CODE BLACK today, but there appears to be a charge to watch last night's episode.  WHY?  Is this something new?

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