On Demand won't "resume" play, only restarts
sherrgibbs
Enthusiast - Level 2

I have searched the boards and found others with this same issue, however the threads always say "solved" despite there not being a resolution posted. When we watch ANY program On Demand and go back later (even just a few minutes later), hitting "resume play" does not work. It RESTARTS the entire program. While it's always easy (although SO annoying) to forward to where we left off, it becomes a problem when forwarding is disable by the program provider. In order to finish watching something in those instances, we have to sit there and let the show play until we reach the point where we have left off. And it is ANNOYING. How is this fixable and is anyone else experiencing the same issue?

86 Replies
Anthony_VZ
Master - Level 3

Sorry for the frustration this is causing. We are rolling out an update to the software that will correct those problems. It will be coming out very soon, but no specific dates yet.

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DND1
Newbie

Anthony the Verizon employee wrote "Sorry for the frustration this is causing. We are rolling out an update to the software that will correct those problems. It will be coming out very soon, but no specific dates yet.  Anthony_VZ"

OK  you wrote that in March.  It's now the middle of April and "very soon" has passed.  Can you tell us when this software update is expected to roll?


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millrat
Newbie

I am also having the same issue! It is extremely frustrating to have to sit through a whole episode to get to the end and see the last 5 minutes of an hour long show! I pay for the privelage of watching a show on demand, and I should be able to fast forward through any show... I don't want to watch commercials, thats why I record the show then fast forward through them. The DVR feature doesn't work right either, it is supposed to record "the series", but if the programming time is changed because of a late football game or whatever, it doesn't record the show!

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ConsultingSvcs
Enthusiast - Level 3

Ditto for me, unfortunately.

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steve-11
Enthusiast - Level 2

It's now the first week in July still no update, still frustrating even more so. Come on Verizon how difficult can it be?

carolanngo
Enthusiast - Level 1

Anthony, I just spoke with Mike, a technical support representative, who told me the Resume Play feature only works after pausing for up to 10 minutes. After that, the servers disconnect and the show starts over from the beginning, even though the "Resume Play" option is still listed in the menu.

This makes absolutely no sense to me because this feature used to work correctly. Mike told me it never worked that way. I'm glad that you are saying that a software update is in the works, but it is now May 2. When will it be completed, and why is a tech support basically telling me that I don't know what I'm talking about?????

CraZySteve
Newbie

So Anthony...

It is now May 7th - has this software been updated yet?

-CS-

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Anthony_VZ
Master - Level 3

The VOD software had been patched, but it didn't correct the issue. They are working on another now to address this.

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Senec1954
Newbie

I've been experiencing the same problem which actually is a two-fold issue.  First, the on-hold function is WAY too short.  The other night, I put a VOD program on hold for about 3 minutes while I went to get a snack.  When I returned, the on-hold was cancelled.  When I hit resume, the program went back to the beginning which made me scream. AND THEN, you can only fast forward at 2X speed so it took me about 10 minutes to get back to the place in the program where I originally put it on hold.  Come on, Verizon - even Cablevision had these features working correctly and their cable boxes are from the cro-mag era!  Get your {word filter avoidance} together!

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CraZySteve
Newbie

I really wish Verizon would act quicker on this..... I mean Seriously? How much money are they making off of everyone?? Millions that is how much. They should be able to hire competent Software engineers to get this issue fixed!!

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mbgold78
Newbie

I have the same issue.  Called it in to customer service and they sent me a new box.  But that didnt work and we still face the issue till today.  Im comforted by the fact that this is everyones issues, which means it will get fixed at some point. 

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Jerryfitz75
Enthusiast - Level 1

Please this is getting to the point of ridiculousness. I pay almost $2400 a year for your service. More than half of the shows I watch are on demand. I spend more time fast forwarding to get to the point where my pause timed out or i stopped to go into another room.  I can't start a movie or show in one room and then finish in another. Which I recall is a major selling point on your tv commercials. This is major **bleep**. The commercial should show a person stoping a movie in one room and then fast forwarding at 2xspeed for 20 mins to get to where they left off in another. How about a credit for the Set top box till they fix they problem. I know you'll just read this and say we are working on it. But your not. How about hireing someone with some skills and firing the people that are I charge of this situation. Maybe if you light a fire under their a$& they will get something done. I just needed to vent and I'm sure there are  a lot of people with the same thoughts. If I wasn't under contract I would seriously consider going back to cable. PLEASE DO SOMETHING!!!!!!!

KH-OrnEsh1
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. 


@Jerryfitz75 wrote:

Please this is getting to the point of ridiculousness. I pay almost $2400 a year for your service. More than half of the shows I watch are on demand. I spend more time fast forwarding to get to the point where my pause timed out or i stopped to go into another room.  I can't start a movie or show in one room and then finish in another. Which I recall is a major selling point on your tv commercials. This is major **bleep**. The commercial should show a person stoping a movie in one room and then fast forwarding at 2xspeed for 20 mins to get to where they left off in another. How about a credit for the Set top box till they fix they problem. I know you'll just read this and say we are working on it. But your not. How about hireing someone with some skills and firing the people that are I charge of this situation. Maybe if you light a fire under their a$& they will get something done. I just needed to vent and I'm sure there are  a lot of people with the same thoughts. If I wasn't under contract I would seriously consider going back to cable. PLEASE DO SOMETHING!!!!!!!




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qpsmom
Newbie

OK, so now it is almost 6 months since the first post. Seriously....this is the best you've got....we're working on it?

Guess what fellas,  this does NOT happen to TimeWarner customers. You should be ashamed of yourselves AND.... my bill keeps increasing despite antiquated technology

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GaryDoug
Specialist - Level 1

 I agree with the accessment of Verizon as incompetent and have no expectations that this will ever get fixed. Fortunately I can record my VOD to the PC so this isn't an issue (much). Thanks for nothing Verizon!

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kathleenpf
Enthusiast - Level 2

Anthony_VZ:  On March 22, 2012 you said that the software to repair this fault will be out "very soon".  I don't understand what your concept of "very soon" is.  You posted this in March and it is now September.  Still there has been no remedy to this problem.  When exactly will "very soon" take place?

maxwelldb
Enthusiast - Level 2

I'm still experiencing this problem after months of frustration. I'd love to know if there are any plans to fix this.

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aldrich317
Newbie

Anthony_VZ... you guys have been feeding this bull to customers for more than a year.

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FIOS-Dan
Enthusiast - Level 3

I sure hope next year will be a better year with regards to Verizon FIOS programming and functionality.   This year has been  a complete debacle!!  

Here's to a more functional/operational, less buggy FIOS in 2013!!

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WayneVa
Newbie

I just got FIOS this month (jan '13) and have the same problem -- is there a way to make sure I have the most recent box software -- Running a 45 minute program back now so I can catch the last 10 minutes 😞

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