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I have been complaining about this for so long I have lost track. Has anyone had this problem and corrected it?
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It might be COVID but no one answers tech support. Live Chat has me doing the same things I have already done. On Demand is frustrating. Amazon and You tube have had the same issues. I the news shows are having the issue but width all the zoom connections it is hard to know I remember when a tech came to your house. I have been trouble shooting and working for them
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@sus wrote:It might be COVID but no one answers tech support. Live Chat has me doing the same things I have already done. On Demand is frustrating. Amazon and You tube have had the same issues. I the news shows are having the issue but width all the zoom connections it is hard to know I remember when a tech came to your house. I have been trouble shooting and working for them
Since Covid, support has been swamped. So did you try any of these:
menu>customer support>top support tools>fix Fios TV issues, or: menu>customer support>top support tools>network diagnostics, or: menu>customer support>top support tools>self diagnostics? If none of those solve the issue, are you using a lot of the bandwidth in your house while trying to watch TV? If you need to, contacting support by @VerizonSupport via Twitter is always the fastest way to get support followed by the Fios Facebook page, Chat, Community (since we do escalate issues), followed by dslreports.com >Verizon Direct and youtube and the very last should be the 800 number.
