The storm last night must have done some damage. I am not getting many programs on FIOS as well as the phone line is down. My cell phone does not have any bars as well. Good thing the FIOS internet is working. Anyone else experiencing these problems?
Over in Tysons/Vienna, FIOS landline telco gets dialtone. However, there's nothing but fast busy on attempted outbound calls. FIOS Internet is working. Verizon Wireless outbound calls are not working right now (Saturday morning 30 June 2012 approximately 0950 EDT) either.
No TV in Fredericksburg. Internet is working fine.
Fredericksburg as well here...No TV, but Internet and Home phone work fine. My DVR HD box won't even turn on! Unplugged it from the wall and everything.....Hopefully they get it back up soon. Otherwise, movie night it is!
Just finished talking with Verizon Cust. Service... after 45 min wait, was able to get through...
The rep told me that they have 2 network adapters down and that should be repaired soon.
I am a bit skeptical here in West Ridge/Lake Ridge... he tried to 'hit' both set top boxes that aren't working and said that he had good signal strength, but could not communicate with them...
thought there could be an issue with a computer somewhere in the chain...
he told me DO NOT TURN OFF or try to RESET my only working HDTV set top box, as he felt I may lose that one as well...
I have no cell service here at all .....
I think there may be a possibility that one of the computers in the chain may have been injured.... since these computers are what help to control the signals from the mother ship...
Not so sure that this is going to end quickly....
BTW, I told him that the community status page had zero data on this outage..... not sure if that would get fixed//
Also, rep said I was only the 3rd to call from my area on the outage in Woodbridge... so my guess is that many more are waking up and finding it out or on hold...for a long time...
hope this helps...
Thank you bugsplat9999.
Thanks bugsplat9999 for the update. After being on hold for 45mins, I got disconnected. As a lot of people have stated here, we can tell there is a problem.... We just want to know its being fixed.... Very hard to find any information.
Out in Leesburg, too, it seems. Both my Verizon set-top box and my TiVo DVR (with cablecard) are out. I was guessing maybe lightning hit my old NIM 100, but it sounds like the problem is bigger than that. Tried the online troubleshooting tool, but it's been stuck at "retrieving your records" for about 10 minutes now. That's what made me think maybe the problem was bigger and everyone is reporting issues. I thought my phone was working (has a dial tone), but I can't make calls. I can call in to my land line from my cell phone, however.
Thanks so much for that update. I live in Manassas, VA and have no dial tone or cell service. I do not have FIOS TV thank goodness. You'd think they would post an outage report on their main pages. I just happened to stumble across this discussion by doing a Google search.
I was forced to use my son's Tracphone, to get what information I did....
Have TV and internet in Bristow, no digital voice (all FiOS of course). Been able to make a few outgoing calls with my VZW blackberry but no answers on the receiving ends.
Is there anywhere we can go for "official updates" on service status?
Thanks, I live in Westridge also and have no TV, or cell phone. My land line will place outward calls, but nothing gets through.
FIOS TV not showing ANY picture or only showing the channel defaulted to when started this morning and displaying other channels as unavailable.
Troubleshooting options not rebooting set top boxes.
Land lines working intermitently or not at all.
We're grateful that internet is up and running.
Information please.
South Riding, VA - No TV, Phone or Cell service. Internet is up. This is absurd...for the amount of money that I pay Verizon, I expect them to communicate outages. How about an email to affected customers? Verizon, please read this and know you have many unhappy customers in Northern VA today.
DSL down in Arlington VA. We don't rate FIOS here. Verizon has mediocre service with a horribly cluttered and convoluted nightmare of a support menu. Severe weather effects are understandable - just make the network status easy to find already.
It's reasonable to expect a clean and logical start or home page with network status without all the garbage ads and 4-deep menus.
My thanks to you bugsplat9999 as well. Most information we've gotten so far. Only the 3rd in Woodbridge? I bet it is because it takes so long to get thru. Either one can't call at all (FiOS "land lines" down) or they get disconnected while waiting on their cell. Both me and my neighbor have no TV or phone, and that's two customers right there in Dale City. I have no idea how Verizon can't be aware of this. I'm trying chat once again. The estimated wait time fluctuates like crazy, but at least now I can see where I am in the queue. 62nd. =o
Many thanks to all on this forum for your successes in finding answers! After multiple tries to get through on the FIOS "contact us" link, I gave up. FIOS TV out at my home in Ashburn, phone OK, internet (thankfully) OK as well. Sure would be nice if they posted an "Outage" report somewhere on the FIOS home page so their customers wouldn't have to go through all this!
In Sterling. Have internet, but no ph, TV or cell svc. For those who did get to speak to someone at Verizon, did they give any info on an outage, that they were working on it & when everything would be up & running again?
I'm without TV/Phone here in Rippon Landing, finished talking to Verizon with no new information provided... pretty annoying since Dominion Power has released a number of statements already. BTW, I was 84th in the queue at one point.
If Verizon can send out their June newsletter via the internet this morning, why can't they send out a notice about the status of repairs via e-mail? That may not take care of ALL of their customers, but would be one step in helping their customers know what is going on.
Start a new topic or ask questions in the open forum.
