The storm last night must have done some damage. I am not getting many programs on FIOS as well as the phone line is down. My cell phone does not have any bars as well. Good thing the FIOS internet is working. Anyone else experiencing these problems?
If you go to the FIOS Facebook page, you will see lots of posts from frustrated customers with no service. Verizon's latest tactic is to answer each posting by inviting the customer to message them directly so they can "look into it" and "answer" the concern. The only problem is they are not replying to the messages. It's just a scam to get folks to stop publicly complaining about Verizon.
An alert in case you haven't checked to see whether you can RECEIVE phone call on your land line.. We live in Reston. TV was out for several hours on Saturday but returned in early afternoon and we thought everything was okay. We had no trouble making phone calls. Then this morning we received an email from someone who had tried to call us and got a message that the call "cannot be completed at this time." Used a cell phone to call our house phone and discovered that although we can call out, we cannot receive calls.
You may already know this but many storm related outages can be fixed by powering down/rebooting the ONT. Uplug the power cord inside the house. Unplug the battery. Wait about a minute, Plug the battery back in. Plug the power cord in. Check the status of all the lights in the ONT. You must unplug the battery to do this procedure, otherwise the power is never completely turned off/on and thus the ONT does not do a reboot.
For this storm the reboot got all my ONT lights to show normal with Internet and TV working, but there still is no dial tone at the test phone jack in the ONT.
I've been experiencing the same phone issues. I rebooted my ONT following all instructions and still no dial tone. TV and Internet have been fine since we got power back last night (6/30 11pm).
Our landline just came back on line 22554
Status report. Dial tone is back. Can receive incoming calls. Outgoing call gets recording "We are sorry, your call cannot be completed at this time."
In Manassas, just happened to pick up the landline around 2:55 and had a dial tone. Made one outgoing call fine -- going to see if I can receive calls.
In Centreville -- As of 3:50 pm, my landline is still not working. TV was out on Sat but came back. A "supervisor" on an online chat with Verizon said they were aware of and working on the problem in my area and they estimate phone service will be restored by 4 pm on Monday.
One PC was hit hard, but FiOS up and strong in Montgomery County, MD. Have Power. Have FiOS. always have since 2005.
Sorry for all that are having issues. My ATT cell phones are having trouble. Power loss and cell tower damage issues, I am sure. Generators only run so long until the fuel runs out, unless they are on natural gas. It's a toss up.
Part of a solid business continuity plan is to have arrangements in place to ensure delivery of fuel to key sites after an emergency that causes a prolonged interruption to electricity supply. Particularly important for delivery of phone services, which may be critical for some people in an emergency.
Verizon's management ought to reconsider that...
I have been on the phone all day with Verizon service reps in Texas. My elderly parents live in Arlington and have not had phone service since Friday. They have the medic alert system, however it runs through the phone line and they have no service. The last rep I spoke to blamed it on Dominion Power saying that the Central Office has no power. Of course she can't tell me where the Central Office is and that is what Dominion needs to determine if the location does not have power. So frustrated!!! Their neighbors that have "regular" phone servie are fine, but they have FIOS as do I in Annandale and I don't have service either!
Day three of no service of any kind in La Plata, MD. No phone (and thus no 911), no TV, and no internet. Friends who live 10 miles away in Waldorf have not lost service at all.
I am in Fairfax/Chantilly area, everything seem to be back to normal, called cust service rep, for help this morning, they were not very helpful, I just wanted to get my tv to work, both time they seem to be in hurry to get me off the phone so they can pick up another caller or going on break, had to troubleshooting myself, played around with topset receiver, finally got it to work this afernoon around 4:00pm. Goodluck for those still not have phone or video service.
I was disappointed to hear on WTOP that Verizon did not release a statement on the outage when other service providers did. This was around 5:30pm today.
hi huntress91,
this statement was released today.
Verizon Statement 07/01/2012 @ 2 p.m.:
As with most services in the immediate aftermath of the storms – a situation faced by more than a million residences and businesses throughout the Washington metropolitan area – Verizon has been making every effort to assess damages to its facilities and immediately had crews working to get services back online. However, due to extensive commercial power outages across the entire region, our crews have had to deal with a number of technical and mechanical challenges, in addition to storm damage such as downed poles and trees on our wires.
A power issue in one of our Arlington facilities has created several issues that we’re currently working through, including difficulty some callers are having when dialing 911 in Fairfax and Prince William counties. These counties' 911 centers now are receiving most calls, and we continue to work diligently to restore full calling to them, as well as 911 centers in Manassas and Manassas Park.
We’re working late hours – often around the clock – and bringing in additional technicians from other parts of our service area to assist in bringing service back as quickly as we possibly can. We appreciate customers’ continued patience as we work to restore services in the wake of one of the worst storms in recent memory.
Can't see that the Arlington CO is the only cause of the outrage, especially 10-24 hours AFTER the storm. Does Verizon only have one site that provides services to Northern VA? what about Ashburn, and other locations where Verizon has CO's???
Don't they link together? What was the comment verizon said about they have a very reliable network??? Doesn';t look like it now...
@KH-OrnEsh wrote:hi huntress91,
this statement was released today.
@verizon Statement 07/01/2012 @ 2 p.m.:
As with most services in the immediate aftermath of the storms – a situation faced by more than a million residences and businesses throughout the Washington metropolitan area – Verizon has been making every effort to assess damages to its facilities and immediately had crews working to get services back online. However, due to extensive commercial power outages across the entire region, our crews have had to deal with a number of technical and mechanical challenges, in addition to storm damage such as downed poles and trees on our wires.
A power issue in one of our Arlington facilities has created several issues that we’re currently working through, including difficulty some callers are having when dialing 911 in Fairfax and Prince William counties. These counties' 911 centers now are receiving most calls, and we continue to work diligently to restore full calling to them, as well as 911 centers in Manassas and Manassas Park.
We’re working late hours – often around the clock – and bringing in additional technicians from other parts of our service area to assist in bringing service back as quickly as we possibly can. We appreciate customers’ continued patience as we work to restore services in the wake of one of the worst storms in recent memory.
I have not got TV + Internet + Phone (both home and cell) back since Friday. I wonder why no media coverage on this Verizon problem. Perhaps Verizon has bought them off? I am angry as hell. They charge me $200+ a month for this?
I have to switch to Cable for awhile to keep them honest. Who is with me?
At 3 pm EST, Verizon says on WTOP that they have restored "99%" of the service. What a big LIE! I am in Fairfax, 4 miles away from the Hospital and still dont have {word filter avoidance} Unbelievable lie!
Or you could be in that 1%.
We are in Vienna VA and have not had Internet+Cable+Phone since Friday. I just got off the phone with the tech support (from my work). He said that the ticket has been extended till Thursday July 5th. No service till then. What a great company, gets our money and charges us so much for such a crappy service!!!
I am changing service in the next two weeks and move to another provider (Cable Company). After this one, they will not have my business any longer.
There has been no response from any one. I feel so bad for the people that answer the phones, as they get the brunt of our anger. They have nothing to do with this. It is the greedy senior executives that have everything with this. It should be them who should answer the phones.
They keep saying they crews are out there working hard! Has anyone seen a Verizon truck in their neighborhood? We have not seen one.
Also, no media coverage of this either. Nothing in the news, what is going on?
Start a new topic or ask questions in the open forum.
