Outdoor Fios Box is Missing Cover -- Will it cause a problem with service down the road?

Good afternoon,

For several months, I have noticed that the Fios box outside of my building (multi-tenant) is exposed without a cover. The cables/connections are exposed to the elements (rain, snow, wind, sun). See the photo below. I haven't had a problem yet but I am wondering if this kind of exposure will lead to service problems down the road for me and other customers. Any idea?

Management can't fix it as this is a Verizon issue. I have mentioned this before to Verizon Chat and to a service tech I saw in my street, and they said they would send someone to fix it, but it never happened.

Please help before it leads to a service outage. Just trying to be proactive. Thanks!


1 Reply
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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