PAUS

[jetpro3]

Several times last week I saw the word  PAUS on the STB while changing channels.  It freezes that channel but allows me to change to another.  Does anyone have information to share about this?

[dexman]

Some additional information is needed to begin. 🙂

. Which model STB is being used?

. Are there any other STBs experiencing the same problem?

. Have any troubleshooting steps been taken to try to resolve the issue...and if so, what was tried?

[jetpro3]

Im using the VMS 100

One other box not affected.

I simply change the channel which it allows me to do but the PAUS channel is still frozen.

[dexman]

Might the STB be the 4100?

Either way, I'm not familiar with that error message. Some steps to try to zap the message would be:

.  Pull the batteries from the remote control, let it sit for a minute or two, put the batteries back in and test.

. Do a full reset of the STB in question and test once the STB has been fully reprogrammed.

If neither option resolves the issue, a call into Verizon Repair might be in order to have them do their troubleshooting and replace the STB and/or the remote as needed.

[clem21]

---

@jetpro3 wrote:

Im using the VMS 100

One other box not affected.

I simply change the channel which it allows me to do but the PAUS channel is still frozen.

---

You could also try this on your cable box:

Main Menu > Customer Support > Top Support Tools > Fix Fios TV Issues

Then there is the good old remove power to the affected box, wait 3 minutes, plug it back in and see what happens.

You should also try dexman's suggestion for resetting the remote.

[jetpro3 · Accepted solution]

My bad.  It happens when i accidentally press the pause button on the remote.  never noticed it before.  Sorry.

[dexman]

Ah! Curious why the last letter "E" is not shown on the screen when the button is pressed. 🤔

Anywhoo....

Looks like this one is solved/resolved, so I'll have a Moderator close the topic. 🙂

[kh-gary]

Since a solution has been accepted, this topic has been closed to new replies. If you have a similar question or issue that you wish to discuss, then please feel free to start a new conversation on the most relevant board. Thanks!