Painfully Slow Interactive Media Guide

I just switched from being a Time Warner Cable customer for 15 years over to Verizon Fios. Whle I love the internet speeds with Fios, the Interactive Media Guide is painfully slow and really ruins the cable viewing experience. I have reset the cable box and changed the batteries in the remote and nothing has changed. I am not sure if I am going to stay with Fios because of this lag time in the interactive media guide.

3 Replies

My experience is similar ... painfully slow, reaction time between button push and action is ridiculous, and additionally if we push or scroll too quickly, the system reboots itself.

I believe that the guide has too much "interactive" for the equipment to handle.  It's just like trying to keep using your iPhone 4 with IOS 8 ... the equipment just can't handle the upgraded software.

I would love to know if Verizon has any plan at all to manage this.  It is simply not right to sit through 1-2 self induced reboots while watching, or rather trying to watch television.  Never mind what happens to your recording should it happen while a scheduled recording is happening.

Anyone?  Other than have to pay for an upgraded piece of equipment?  (Which should be provided free).

The interactive guide is a great idea ... but can't be used as intended.  I saw another post somewhere about the colors ... yes I find it difficult in that respect as well.  good idea - but can be put to intended use.


This service is absolutly the worse. I have constant hanging on the guide, support tried to fix same issue. Sometimes its a whole minute! Its been getting worse and worse. Sick of this {word filter avoidance} for the money I pay.

Master - Level 2

I suggest you try to call Verizon Technical Support.  we have 3 boxes and have no problems with speed on any box.