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Pixellation on 2 channels
jamieva
Contributor - Level 1
‎11-06-2008 06:41 PM
I've never had a pixellation issue in the 15 months I've had Fios, but tonight I'm getting it regularly on TNT HD and NFL Network HD.  Anyone else?
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chalewa4bambu
Enthusiast - Level 3
‎11-06-2008 07:12 PM
pixelation during the football game has been awful. im really starting to get fed up with all the problems i am having. 
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jdj
Newbie
‎11-06-2008 07:50 PM
I've had pixellation on several channels for a few weeks now.  I also have a red light on in my Verizon box in the basement saying that my Video Power is too low.  I'm now on Call #5 to Verizon tech support on the issue. No one seems to have an answer.
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KenAF
Specialist - Level 2
‎11-06-2008 08:58 PM
@jamieva wrote:
I've never had a pixellation issue in the 15 months I've had Fios, but tonight I'm getting it regularly on TNT HD and NFL Network HD.  Anyone else?

Have you noticed any FiOS TV ads on those channels?


I don't regularly watch those channels so I haven't compared.  I do know that FiOS is now reprocessing the ESPN channels for the purposes of commercial ad insertion, something they were not doing before.  Except for those channels that allow ad insertion (ESPN is the big one), I don't seen any reason for Verizon to reprocess their channels given the bandwidth they have.

I just scheduled some recordings for TNT-HD and NFL Network HD so I will compare their current bitrates to what they were before.

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sdredwingsfan
Newbie
‎11-07-2008 08:22 AM
i noticed the same thing on last nite's broadcast on nfl network.  it was very frequent & noticeable to say the least.
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Bkrickles
Newbie
‎11-07-2008 08:39 AM
I noticed same thing and was pretty annoyed.  I was flipping between basketball and football until I couldn't take it anymore and switched to some dvr recordings.
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Tireman
Enthusiast - Level 2
‎11-07-2008 09:47 AM
I had the same problem last night on TNT hd
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footballnut
Newbie
‎11-07-2008 10:41 AM
Same thing happened to me last night watching football on the football network. Very frustrating.
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jacks
Newbie
‎11-08-2008 08:23 AM

Besides pixelation on the Thursday night football game, I also got momentary loss of audio.  For some reason it seems that my audio dropouts only occur on sporting events.

When I called Verizon tech service, they told me that they had received no complaints about the game, so they concluded that the problem must be localized to my setup.  I guess tech service doesn't read this forum!  . 

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TheSanchez
Contributor - Level 2
In response to jacks
‎11-08-2008 10:33 AM
Trust me, tech service does read this forum.  It is actually why I am here.  We have slingboxes setup for all areas so we can monitor the network feed if we have to coming down to you guys from the video offices you guys are served out of.  What i need from you guys is the city/state you live in so i can make sure we are looking at the right feed.  If you are not comfortable posting it here you can PM it to me and i will make sure to look into it during tomorrow's games.  I am football fan too that demands perfection so i understand where you guys are coming from.  Just get me the info and ill get a response up asap. 
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Justin46
Legend
In response to TheSanchez
‎11-08-2008 10:44 AM

TheSanchez,

That is a great offer, thanks.

Here is a link to a thread on dslreports.com that I posted in another thread Thursday night: http://www.dslreports.com/forum/r21388668-HD-Thr-Nite-Football-on-NFLNET-HD-Pixelating. The pixellation on NFLNetwork was apparently country-wide. I saw it, although apparently not as bad as some did (or maybe I am just too tolerant).

Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 

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TheSanchez
Contributor - Level 2
In response to Justin46
‎11-08-2008 10:54 AM

Oh wow i just saw your sig.  Your in the city that got the very first fios tv roll out.  I will be calling over to check the feed for the game for your area tomorrow to see what we can find out.  I also have a video lab setup here in the FSC I work in with 8 STB 2x2500, 3x6xxx and 3x7xxx, all hooked up to nice big LCDs.  So i will monitor the games there as well.  I seem to have lost the adapter for my dct700 though.

Message Edited by TheSanchez on 11-08-2008 11:04 AM
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Justin46
Legend
In response to TheSanchez
‎11-08-2008 11:12 AM

Yep, installed Sept. 28, 2005. Would have been earlier, was offered an earlier date, but had to delay until then, my wife and I were out of the country on a cruise in Vietnam from Saigon to Hanoi. FiOS TV was installed two days after we got back. And no regrets, we are very happy FiOS customers.

You know, its funny, you visit internet forums and you see nothing but complaints, be it FiOS, some cable company, or satellite, doesn't matter. I have one QIP6416 DVR and two QIP2500 SD boxes, and except for one of the SD boxes refusing to power on about 6 months ago, no hardware problems, period, still on the original ONT. Yes, a few bugs with the DVR, but not many, pretty much none of the things other people complain about constantly. I can't help but wonder why? I got the early stuff, if anything it should be worse than what is being installed these days, it seems to me. Guess I am just lucky, huh????

Glad to see you here.

Edit: Just saw your edit. I don't think NFLNetwork has a game tomorrow, and that is where the problem was Thursday night, at least that is all I saw. 

Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX

Message Edited by Justin on 11-08-2008 01:15 PM
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jacks
Newbie
In response to TheSanchez
‎11-08-2008 12:59 PM

I live in East Hanover, NJ.  Area code 07936-1412

jacks

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TheSanchez
Contributor - Level 2
In response to jacks
‎11-09-2008 08:12 AM

To anyone looking at this thread,

It is rather hard for me to monitor every single area for every single game on TV(quite impossible actually).  While i will be monitoring here i would greatly appreciate it if anyone here can post if they see pixelation during any of the games and the city/state you live in. 

TS

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TheSanchez
Contributor - Level 2
In response to TheSanchez
‎11-09-2008 10:41 AM

I have the packers and vikings game on and the Bills and Patriots game on right now.  No problems on the feed for those games.  Not seeing any pixelation coming through the feed from any area reported in this thread as well on any game. 

TS

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TheSanchez
Contributor - Level 2
‎11-08-2008 11:19 AM

 What's weird is that the percentage of people who have trouble compared to the percentage of people who dont have any problems at all(or those who just dont care) is actually pretty small.  But these forums and the FSC are for troubles and support/information so that's all people see with the occasional compliment Robot wink

***EDIT***  There have been numerous problems happening on the NFL network but that is not the only channel people are reporting so i will still monitor and check tomorrow if i see anything here in my lab to indicate a broadcast/feed issue. 

Message Edited by TheSanchez on 11-08-2008 11:22 AM
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chalewa4bambu
Enthusiast - Level 3
‎11-09-2008 12:36 PM

im in the pittsburgh area, and am watching the balt/houston game and haven't noticed any troubles, nor i have ever noticed any pixelation issues on sundays. the only time i have seen the issue is on thursdays nfl network game.  

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TheSanchez
Contributor - Level 2
In response to chalewa4bambu
‎11-09-2008 12:38 PM

Yeah, i am starting to think it is a trouble coming from the broadcast feed.  I did some digging around and found trouble reports from east coast to west coast about last thursdays game.  I am off on thursday but will see if i can get someone to look at the game.

TS

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CrustyViewer
Enthusiast - Level 1
‎11-09-2008 12:41 PM

I've had the same image problems. Being new to FIOS and not quite sure of what is causing the pixellation I've been on the phone with Verizon technicians many times trying to find answers. I've also traded-out a number of STB-DVR boxes thinking that would help with no effect. My answer? I'm no technician but I believe the source of the image 'feed' of certain channels is sometimes weak or distorted and is lacking information. Is that Verizon's fault? I doubt it. Do they know about it? I'm sure they do. Can they fix it? Time will tell. Thoughts?  

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mrmac1958
Newbie
‎11-10-2008 07:02 AM
Just an FYI...I am an employee with the NFL Network and can assure you their was no transmission issues with the Thursday Night game. I can confirm that every employee here in the South Jersey area  (08054) that has Fios reported bad pixelation on that game.
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