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Popping noise
sally
Newbie
‎01-11-2009 05:01 PM
Since we got FIOS installed, our brand new HDTV makes a popping noise intermittently.  We called tech support and they sent us a new box. It happens less often, but still enough to bother us.  We've checked all the connections.  Is it the box, the TV, interference from something?
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Provider7
Contributor - Level 3
‎01-11-2009 05:12 PM
What reciever are you using and how do you have it hooked up?  Hdmi, component, optical?  Is the output of the reciever going thru a vcr or anything?  Is it wired into your home audio system?
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sally
Newbie
In response to Provider7
‎01-12-2009 01:58 PM
We are using the DVR box Verizon sent us and nothing us. Its hooked up with an HDMI cable. It doesn't go through a VCR or anything else.  Thanks for any help you can give us.
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Brennoko
Contributor - Level 1
‎01-11-2009 08:40 PM
Does it specifically happen when switching from a HD channel to a SD channel and vice versa?
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sally
Newbie
In response to Brennoko
‎01-12-2009 02:01 PM
No -- It doesn't seem to be related to switching channels at all. We can be watching the same channel for a couple of hours and it will happen several times in that time period.  
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Ytsejam
Newbie
‎01-13-2009 07:31 AM
I can't help you, but I have had the same issue for months and it has been driving me crazy as well. It is very intermittent, maybe for a couple hours off and on it will make a loud pop once in a while and then it's fine for a few weeks. The popping is loud enough that my dogs will bark at it. I have had the TV geeks look at it and couldn't find anything wrong. Hope someone else has maybe got an answer. My TV is a 46" Samsung DLP if that matters to anyone.   
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Provider7
Contributor - Level 3
In response to Ytsejam
‎01-13-2009 10:23 AM

Sally, do you have a Samsung tv too?

One workaround i've read about is to hook up your Television using Component cables.  There doesn't seem to be any issues with them.  Only Hdmi...

Just so I don't hear "Why doesn't Verizon fix their set top boxes?"  Samsung has been having hdmi issues with a variety of manufacturers.  I"m sure they will work it out.

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sally
Newbie
In response to Provider7
‎01-13-2009 04:54 PM

YES - we do have a Samsung.  I'll try to component cables instead of the HDMI and let you know if it works. Thanks for the idea.

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