I'm in the Pittsburgh area and I was wondering if anyone else is experiencing a problem where the sound cuts out from time to time. Somtimes it will happen 2 or 3 times in a half hour program....other times less frequent.
I can't isolate when but it seems to be mainly on the local channels (NBC the most often) on the standard def channel. I have noticed it on other local channels but not nearly as much.
I'm curious if anyone else has this problem and what solutions, if any, you may have.
Yes, the picture skips slightly along with the sound cutting out. I'm going to call and see what they say. I agree, the more that call, the more Verizon will view this as not an isolated incident.
Funny you should say that they were to send someone out but they were a no show. the same happened to me yesterday- no show. I was on the phone for 2 hrs. with customer service asking why my ticket was cancelled? They said that they discovered it was a "group" problem and they would have to fix the problem at "the hub" -Nice customer service- 2 hours on the phone and this was after I had cancelled an important appointment last evening to stay home and wait for the service tech. I am so upset with Verizon and their service or lack thereof.
@Judya123 wrote:Funny you should say that they were to send someone out but they were a no show. the same happened to me yesterday- no show. I was on the phone for 2 hrs. with customer service asking why my ticket was cancelled? They said that they discovered it was a "group" problem and they would have to fix the problem at "the hub" -Nice customer service- 2 hours on the phone and this was after I had cancelled an important appointment last evening to stay home and wait for the service tech. I am so upset with Verizon and their service or lack thereof.
Well, at least them telling you that they realize it's a group problem at the hub is somewhat encouraging anyway. Just having us all individually reset our boxes or having techs come out to our houses individually isn't going to fix an area wide problem that has nothing to do with our individual hookups! You're right about their customer service. It's very bad. Anyway, let's see how long it takes them to fix this problem now since they're saying they realize it's an area wide problem. At least that's some progress anyway.
@dskrzycki wrote:
I watched HD local channels all night and did not experience the cut out at all. I'm recording the Office and 30 Rock tonight so I'll report back.
OK, thanks. I experienced it once during the Pens game last night myself. It was during one of the intermissions if anyone else here was watching it and happened to noticed it. Seems to just happen every once in a while on FSN but happens more frequently for me on the other lower channel locals.
I have experienced similar problems intermittently. I am in the Wash. DC area.
"Murphy" has a way of doing that.
I sent an email to my local paper TV columnist. We'll see what happens.
@dskrzycki wrote:"Murphy" has a way of doing that.
I sent an email to my local paper TV columnist. We'll see what happens.
That's a good idea, maybe I'll do the same thing. Which local paper TV columnist did you write to? I watched a lot more of the local channels over the weekend, than I usually do, and it's still happening a lot. I watched the Pitt game Saturday on NBC channel 11 and it seems to do it the most on that channel! I watched football games on Sunday on CBS channel 2 and Fox channel 53 and experienced it again on both of those channels as well. I have company coming to my house in a few weeks for Thanksgiving and I'd really like this problem to be solved before then!!! We'll be watching a lot of football that day on the local channels! I'm going to look really stupid if this is still happening and my friends and family are going to think I'm an idiot for switching from Comcast to this! This is a topic that we have to keep alive until they do something about this! I'm feeling a little ripped off right now!
I sent an email to Rob Owen at the Post Gazette. He recommended that I send it to the TV Q&A mailbag. Wouldn't hurt for more than one of us to send the same message to him.
post-gazette.com/tv/questions/qaform.asp
I've been watching local HD channels and it hasn't happened once. So its definately isolated to the non-HD channels. Unfortunatly, I don't have HD in my bedroom or my kids rooms.
@dskrzycki wrote:I sent an email to Rob Owen at the Post Gazette. He recommended that I send it to the TV Q&A mailbag. Wouldn't hurt for more than one of us to send the same message to him.
post-gazette.com/tv/questions/qaform.asp
I've been watching local HD channels and it hasn't happened once. So its definately isolated to the non-HD channels. Unfortunatly, I don't have HD in my bedroom or my kids rooms.
I just sent an email into the TV Q&A mailbag as well. Hopefully, more people around Pittsburgh will do the same to get this as much attention as possible. I don't have HD at all so I guess I'm screwed until this gets fixed, if it ever does! Luckily, the Steeler game was on ESPN last night so i didn't have to deal with it. When they're on CBS, FOX, or NBC, I always get the sound cut outs and occasional pixelation in the screen as well.
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