I'm in the Pittsburgh area and I was wondering if anyone else is experiencing a problem where the sound cuts out from time to time. Somtimes it will happen 2 or 3 times in a half hour program....other times less frequent.
I can't isolate when but it seems to be mainly on the local channels (NBC the most often) on the standard def channel. I have noticed it on other local channels but not nearly as much.
I'm curious if anyone else has this problem and what solutions, if any, you may have.
Yes, the picture skips slightly along with the sound cutting out. I'm going to call and see what they say. I agree, the more that call, the more Verizon will view this as not an isolated incident.
Funny you should say that they were to send someone out but they were a no show. the same happened to me yesterday- no show. I was on the phone for 2 hrs. with customer service asking why my ticket was cancelled? They said that they discovered it was a "group" problem and they would have to fix the problem at "the hub" -Nice customer service- 2 hours on the phone and this was after I had cancelled an important appointment last evening to stay home and wait for the service tech. I am so upset with Verizon and their service or lack thereof.