Purchased Movies From My Library vanished from my box upon a relocation and service transfer.

I am livid. I have been on the phone with Verizon almost every day for a week now (call lengths averaging an hour!). There has been absolutely NO resolution to this issue. I have purched 47 moves over the years and now, when I go to access them in my library it states that "no purchases made" on the screen. However, my online account shows all of the movies are present.

I need them moved to my on demand and not a single person has been able to accomidate this request. Most have tried to "resolve my on demand issue" despite the fact I keep saying my on demand is fine, it is my library that is gone. The tech has been out twice and he says it must be resolved via the phone representatives and techs.  I have never been so dissapointed by Verizon. If this is not resolved I have no inention of remaining a customer and would ABSOLTELY NOT recommend them to anyone in the future!!! Can anyone at all help me?????

1 Reply
Moderator Emeritus

Hi LauraSHans,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.