Purchased movies not showing up as Ultraviolet and not in UV Library
millhouse1
Newbie

Hello,

I've seen cases where users who will no longer be using the verizon hardware, but will remain a customer and still have access to purchased movies through UV library and VUDU.  Unfortunately, about 1/2 of my movies do not have the UV tag on them and do not show up in the UV library.

I am the primary user on both fios and UV accounts.

It appears to be a bug where Verizon needs to make all the versions available to the list.  

https://forums.verizon.com/t5/Fios-TV-Technical-Assistance/Ultraviolet-fail/td-p/797812

Not sure how to escalate to get the same fix on my account.

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