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QIP 7216 STB Fan Noise
rcstretch
Enthusiast - Level 1
‎07-06-2013 10:13 AM

What can be done about the annoying loud fan noise from the 7216 STB?

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jeffsmess
Newbie
‎10-23-2013 04:19 PM

Thank you so much for this post. My DVR has been howling away for almost a couple of weeks now and I was afraid I might have to deal with Verizon's customer service again Smiley Sad But after changing the led brightness to low its back to being quite again! Good Find Matty! Smiley Happy

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SRoberts2
Newbie
‎11-30-2013 06:05 AM

Yes, Verizon, this is still a problem.  Just talked to verizon tech support and getting my 3rd motorola dvr in a month.  So far, both DVRs I have gotten have had bad fan noise.  The first one would run fine for a couple days and then start up at night when nothing was being used or recorded.(Adding this as my tech support guy thought that was what would do it).  After unplugging for a while and resetting, it would be fine for a couple more days.  The new one we got ran non-stop from the moment we plugged it in.  That one is going back home to verizon.  I am sure they will ship it back out to another one of their "valued" customers.  I tried asking if I could get a different model than the QIP 7216 and was told they had no way to help.  Verizon tech said that he knows of no current issues with fan noise.  The posts I am looking at must be old.  I am adding this to ensure they realize the problem is still going on.  It is a problem with the equipment, not it's location.  There is no way the box is overheating in the middle of the night with nothing on.  If it were a heat issue, then it would turn on when the cabinet has the PS3, TV and DVR on at the same time.  Plenty of room around it, so no airflow issues.  Verizon, it is time to find better equipment.  I may have to start thinking of switching companies if this keeps up.

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Citman1
Newbie
In response to SRoberts2
‎12-01-2013 06:45 AM

I too have the problem with the fan constantly running on the same STB model.  This was a replacement for an older model STB which stopped working properly.  I've had the new STB for a week and it just started whirring this morning. There is sufficient space around the STB so ventilation is not a problem. I have unplugged the unit and restarted it.  I have also reset the LED brightness to low.  Neither step stoopped the constant whirring of the fan.  I guess I'll need to get another box.

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fab20001
Newbie
‎12-01-2013 05:28 PM

About two months ago my 7216 STB DVR (1st)  fan noise increased. I cleaned the dust from the grill and when I went to restart it, it wouldn't.  I got a replacement (2nd), same high speed fan noise from the start.  I tried  dimming the display with no luck. Had another one sent (3rd), when it started it made a couple cycles of low (quiet) to high (noisy) then stayed high.  I tried dimming the display and it worked,  quiet as could be, stayed that way for hours.  Checked it the next morning, back to noisy.  The noise level is unacceptable!

I have no heat, or airflow issues.  I even tried them all in another room on a table top, to rule out the installation.   I'm surprised there is not more concern or acknowledgement about this problem.  

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hotwheelz72
Newbie
In response to fab20001
‎12-17-2013 01:12 PM

Thanks all. Looks like I got one of your returned boxes. Excessive fan noise. Setting the LED to Low had no effect. Where are my Torx wrenches.

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Xalerx1
Newbie
‎12-27-2013 08:11 AM

Tried the high to low LED trick and it worked but for only about a week or so.  Fan is back to its normal annoying self.  Not interested in getting a new one based on the other responses in this forum.  I will add that on occasion the fan has tired itself out and taken a break giving us some peace and quiet but I think with all the excitement over Christmas it is now reenergized to be as loud as it can in preparation for the New Year.

Come on Verizon!!, fix this and quit the elementary troubleshooting of "a replacement unit will fix everything" mentality.  This is clearly a systemic issue with the last update pushed or a poor hardware choice.

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tns2
Community Leader
Community Leader
In response to Xalerx1
‎12-27-2013 09:33 AM
@Xalerx wrote:

Tried the high to low LED trick and it worked but for only about a week or so.  Fan is back to its normal annoying self.  Not interested in getting a new one based on the other responses in this forum.  I will add that on occasion the fan has tired itself out and taken a break giving us some peace and quiet but I think with all the excitement over Christmas it is now reenergized to be as loud as it can in preparation for the New Year.

Come on Verizon!!, fix this and quit the elementary troubleshooting of "a replacement unit will fix everything" mentality.  This is clearly a systemic issue with the last update pushed or a poor hardware choice.

I haven't heard if a fix for this is in the latest IMG that is currently rolling out.  Which version of the IMG do you have?

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Xalerx1
Newbie
In response to tns2
‎12-29-2013 09:11 AM

Hi.  Right now I show Release 1.9.4 build 16.13 Object Version Number 36.13.  Currently the fan is cooperating and is being quiet 🙂

Cheers!

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bummedagain
Newbie
In response to Xalerx1
‎01-10-2014 01:36 PM

Well, I just received a replacement to a DVR that started making that 'loud' noise for the past weeks as well.  The replacement DVR (a Motorola), was worse.  So, I'll be sending it back.   This is extremely annoying!

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SRoberts2
Newbie
In response to bummedagain
‎01-11-2014 05:28 AM

I had the same problem with this DVR.  I ended up going through three of them.  Each time, Verizon stated that they had never heard of the problem.  I told them that they should check out their message board as there were numerous complaints about this DVR.  I asked if I could get a different model and they stated there was no way to know what model was in the box.  I guess by chance, when the fourth one came in, I got the new black motorola 7232 and have not had a problem since.  Keep trying and maybe you can get the new one.  It has been dead quiet since the moment I plugged it in.  No fan even on startup.

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LaDeDotty
Newbie
In response to SRoberts2
‎01-30-2014 02:03 PM
I also have a black Motorola QIP 7232-2 DVR box. I've had it for over 2 years. It started getting very loud about 2 weeks ago. The Brightness was already on Low. I tried adjusting the Brightness up to NORMAL, then rebooting, up to HIGH, then rebooting, and now back down to LOW and rebooting. The noise is still annoyingly loud.
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CKL1
Newbie
In response to LaDeDotty
‎01-30-2014 08:40 PM
My DVR started also making loud fan noise tonight. Just received a software update so I suspect that is the problem. Fan is running fast and changing speeds. I tried resetting, changing the LED brightness but neither reduced the fan noise. Message center indicated to try to unplug unit if behaving erratically, did not work. Interestingly, when I went to watch something on demand the fan noise stops! This appears to be a software issue.
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CKL1
Newbie
In response to CKL1
‎02-25-2014 08:28 PM
Noise started back again a few days ago. Verizon replacing the box. Nothing seems to work to stop the noise.
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LKJ5
Newbie
In response to CKL1
‎04-07-2014 03:52 PM

I'm having the same problem here in NJ.  I just called Verizon and they are sending me a replacement STB.  I hope the new one works since I'll be losing all of my recorded movies when I turn in the old STB.

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leepoffaith
Newbie
In response to LKJ5
‎04-18-2014 02:28 PM

I have this same problem as well!! I was thinking that Verizon did something to make it louder so that I would want to switch to the VMS when it came out. lol It sounds like a software issue so hopefully they can fix it at a later date. This particular DVR is in an area that I can not hear it, but I had to plug/unplug the unit a few times and the fan was going like crazy!

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tns2
Community Leader
Community Leader
In response to LaDeDotty
‎02-08-2014 07:32 AM
@LaDeDotty wrote:
I also have a black Motorola QIP 7232-2 DVR box. I've had it for over 2 years. It started getting very loud about 2 weeks ago. The Brightness was already on Low. I tried adjusting the Brightness up to NORMAL, then rebooting, up to HIGH, then rebooting, and now back down to LOW and rebooting. The noise is still annoyingly loud.


Possibly failing.  7232's are not known for fan noise, and also could be drive noise.  Try unplugging and giving its grills a vacuum.

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Xalerx1
Newbie
‎01-12-2014 05:13 PM

Well, mine finally quieted down.  Didn't change a thing, just went away.  I know it will be back but who know when.

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lkm3
Newbie
‎02-01-2014 04:43 AM

Same fan issue. Received a replacement QIP 7216 P2 DVR STB yesterday (to address another problem). Automatic Set up worked fine. Overnight fan speed increased and has not come down. Reboot no solution. Unplugging RF cable brings fan down (???) but that is not a solution. Problem seems to have been acknowledged by VERIZON but not solved. Keep up the posts reporting this problem. Offering replacement with units that have the same issue is not acceptable. If replacement unit works in VERIZON testing units they have to change their QA processes. 

@rcstretch wrote:

What can be done about the annoying loud fan noise from the 7216 STB?

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tomtom11
Newbie
In response to lkm3
‎02-04-2014 06:03 PM

So I have the same problem of course.  Can't stand to use it.  Tried jamming the fan but then it error codes as there must be a safety check on the unit to shut off if fan is jammed.  Going to ask for another one.

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CR
Enthusiast - Level 3
‎04-26-2014 08:07 AM

My QIP-7216-P1 (1.9.5 17.17) starting sounding like a vacuum cleaner in the middle of the night last night.  I tried rebooting, shaking the box, etc...  Truning off the power (and leaveing it off) solved the noise problem.

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CR
Enthusiast - Level 3
In response to CR
‎04-26-2014 08:22 AM

... should also mention that unplugging the input cable reduces the fan noise as well, so it seems like a configuration problem not a true thermal/hardware issue.

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