QIP 7216 STB Fan Noise

[rcstretch]

What can be done about the annoying loud fan noise from the 7216 STB?

[lacticacidtrip]

I've been hearing this complaint fairly frequently lately, and only about the 7216. One contributor wrote that it started happening right after a software update, so it could be a programming issue. A DVR needs at least 2 inches of space on all sides to breathe in order to stay cool. Obstructions to this airflow could be causing excessive fan speed and rev ups. If the DVR does have proper space to breathe, then the only cure I've heard of so far is to get a replacement.

[rblev25]

I have just received a replacement box (7216-1) and it has the same issue of the fan running on high. It replaced one in a bedroom doing the same thing. It started after the last update with the new menu features.

I have another 7216-1 box in the living room and placed it in the bedroom location the two had issues running their fan on high. It had no problems. I placed the one  with the high speed fan, lovingly called turbo, in the living room location and it still ran the fan on high.

I have read a couple post online about this. Its seems to be an issue with some boxes and the last update. I will update my post after a resolution with Verizon.

[rblev25]

Just off the phone with Verizon Tech, this is a know issue. He said it only affects some set top boxes. They are working on an update, but don't have a time frame when it will be out. In the mean time, they are going to send me another box.

[Albanyang]

Anyone have a resolution for this noisy thing? We exchanged our old unit for this "upgrade" last week. It seems to run constantly. any luck exchanging for anpother unit?

[SQ9]

Having the same issue with the fan running. On my 3rd box in a month. So replacing the box is not the solution. Also changing the LED to low did not work. Unplugging the unit did stop the fan but the record function did not work. For the record function to work ,I had to resend the signal but fan started running. Verizon needs to step up and find a solution.

SQ

[BillNVA]

My 7216 had been working great for well over a year.  Last month, it started making the constant fan noise.  I had Verizon send a replacement that arrived this morning.  I hooked it up and what do you know the new one makes the same noise.  Changed the LED settnig to low with no result.  I'll try again to get a new one sent out. 

[elizar]

Mine recently started this to, but only after a power up.  I pull the power plug to force a restart, sometimes takes three or four tries before its quiet again, then I hope the power doesn't go out. Once started and quiet it stays that way.

[mattnworb]

My 7216, after a year of fine service, suddenly started making this same loud fan noise. Disconnecting the power has had no effect - tried 4 times. The ventilation around the box has not changed. Is there no other solution besides an equipment swap?

[Justin46]

---

@mattnworb wrote:
My 7216, after a year of fine service, suddenly started making this same loud fan noise. Disconnecting the power has had no effect - tried 4 times. The ventilation around the box has not changed. Is there no other solution besides an equipment swap?

---

Almost certainly not. And Verizon does not provide any way to transfer any recordings from the old DVR to a replacement, so if you have any that you haven't watched you probably want to go ahead and do so.

But you can transfer your Favorites list(s), recording schedules, Guide settings, IMG customizations, etc. to the Cloud from the old DVR and then restore them to the replacement DVR once it is installed and activated:

Menu ==> Settings ==> Save Settings (then do a Restore Settings on the new DVR)

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

[johnniebod]

I have had the same issue. After a replacement, I had the same noise. I told support about the posts on the forums (on 9/28/13) and they said there were no known issues. I wonder how this is possible when many of these posts are acknowledged by Verizon staff?

[beetlejuice2]

I must be lucky. I havent had this issue on mine. Hopefully I wont either.

[Matty015]

Hi everybody,
I just received a QIP 7216 on 10/4/13 and either the cooling fan or hard drive was very noisy, so loud in fact there was no way I could keep it plugged in while trying to sleep! However, my existing box in the living room is dead quiet??? So, I thought about switching the boxes and living with it, but I decided to try to find a cure. I compared the settings from the living room DVR (the quiet one) to the new box (steam engine). I found that I had the LED Brightness display set to low and this was really the only difference between the two...So I set the LED brightness setting to LOW on the new box, and voila, the box quieted down to a a whisper!! Being a skeptic that I am and not believing that this was the problem, I went back to my other QIP 7216 box and changed the setting to high and there was no difference in the fan noise; therefore, I suspect that this is only a affecting a select number of units, that some of us unlucky customers get stuck with!

I'm not sure if this is the cure for everybody else here but, It's worth a shot!

On the remote hit:
Menu<Settings<Set-top box<LED Brightness<Low

If it doesn't work, I suggest having Verizon send you a replacement, as my case shows not all boxes are affected.

Good luck!

[Matty015]

By the way, once the box quieted down after changing the setting, an hour or so later I was curious and went back in and changed it back to Normal and High, and the box stayed quiet??? This was not the case when I first discovered the anomaly, as the fan noise changed in unison with the brightness setting. So now I'm wondering if this is just a glitch that happens during initial start up/update and registration of a newly received box??? Who knows, but I'm happy I have a quiet box in the bedroom!

[lightfoot2]

It worked! I ordered a new box and had the same fan noise. I tried changing the LED setting to low, and the noise went away instantly. Thanks Matty!

[d2train]

Had our QIP 7216 for at least 2 years with nary a problem.  Then a few weeks ago, I started getting the

intermittent fan noise.  Tried Matty's fix of changing the LED setting and voila, no more noise!!  THANKS MATTY!

[d2train]

Oops. Spoke to soon.  10 days later the noise is back, regardless of LED settings.  😞

[Incaguy]

This worked! Quieted down after 5 minutes. Thank you

[fxhavko]

---

@Incaguy wrote:
This worked! Quieted down after 5 minutes. Thank you

---

What worked?  Can't tell what post this reply is referring to.

[kuba1]

well, you can add me to the list of noisy 7216's, just started out of the blue a few days ago.....

[Saralea]

I just received a replacement for my QIP 7216 because the other one was making a intermittent  and labored fan noise all the time. When I installed the replacement, it too made the same loud noise, but constantly. I just took your advice and changed the brightness to low, and the noise immediately stopped. I hope it stays that way.  Thanks for the tip.