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Quantum TV - Home Box sound cutting out
Anderson5005
Enthusiast - Level 2
โ€Ž06-01-2014 05:09 PM
We just upgraded to Quantum TV a few weeks ago. Now, the home box or the media server's sound keeps cutting out every 30-45 seconds. It's pretty consistent. I tried resetting the box and replacing the coax cable going into the box from the splitter. None of the client boxes are having this issue.

Any help would be appreciated.
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CRobGauth
Community Leader
Community Leader
โ€Ž06-01-2014 06:43 PM

Have heard mutliple people with the same complaint.

Supposedly being fixed in the next relase due out very soon.

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SeanMcPartlin
Enthusiast - Level 1
In response to CRobGauth
โ€Ž06-01-2014 08:48 PM
And they expect us to pay extra for this?

Personally I wish everybody sent their boxes back and people didn't pay extra for "Quantum" marketing strategy. That new DVR should simply replace the old one.... TiVo keeps looking better and better... If they just drop the Roomeo per device charge....
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CRobGauth
Community Leader
Community Leader
In response to SeanMcPartlin
โ€Ž06-02-2014 07:57 AM

Problems aside, you get mor functionaily with the new system than with the old.Happy with the current set up, you can keep it.

No one is forcing you to upgrade.

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Hubrisnxs
Legend
โ€Ž06-02-2014 05:40 PM

you should go to the user settings menu (not the regular menu) and enable l-pcm.

press and hold the D button, and that will get you to diagnostics. 

You'll see D01, D02 etc.  you don't want to be "there"  but your close.

So when you see that page, hit the right arrow and it should shift you over to the User settings menu.   On this screen you'll see things like screen resultion and CC 

You'll also see additional hdmi options.   You want to go there, and then you'll see Audio - and from the audio section you'll choose L-PCM

Give that a try and report back to homebase

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mudixon
Enthusiast - Level 2
In response to Hubrisnxs
โ€Ž06-27-2015 08:05 PM

I tried this and it didn't work. It sounded good for about 5 minutes and then started cutting out again...even worse I think. I switched it to "pass through" to see if that helps. So far so good. I definitely think this is some sort of HDMI issue with the box.

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hmtwoman
Newbie
In response to Hubrisnxs
โ€Ž07-18-2015 09:47 PM

I tried this unsuccessfully!  It happens both on the main unit, but mostly on the secondary box in the bedroom.  Very distracting and disheartening!  I'm ready to ship it back.  Any other ideas?

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CRobGauth
Community Leader
Community Leader
In response to hmtwoman
โ€Ž07-19-2015 09:33 AM

Have you tried using component cables?

Does it happen on all channels or just select few?

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Anderson5005
Enthusiast - Level 2
โ€Ž06-09-2014 07:38 AM
I have yet to try changing the audio setting, but I did find one solution. I plugged in some component cables and the sound doesn't cut out. So I've identified it's when I use the HDMI cord is when I'm getting the sound cutting out.
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