Ready to abandon Verizon ZFios

Verizon is about to lose me.

My Verizon TV service has deteriorated so much in the last year that I am ready to switch to Xfinity or Dish.

I subscribed to Verizon Fios triple play when Fios first arrived in My neighborhood about 10 years ago. In early years, Fios tv and wi-fi were great.

I have recently experienced so many unresolved problems with Verizon that it appears Verizon is not a good fit for me.

First, during the past year, my HD tv signal frequently suffers from pixelation and broken audio. My problems seem to occur when I try to watch TV on demand (from CBS, ABS, NBC,FOX) on my HD tv. 8 years, no problems. Now, poor on-demand TV signal. I believe Verizon has to much demand on its infrastructure and is sending poor signals to us users.

Problem of video pixelation and audio break-up are only on my HD box, and not on my non-HD TVs. Problem now occurs EVERY night I try to watch HDTV on-demand

A technician who came to replace a failed Verizon back-up power device. Confirmed that all the connections in my home were OK. My Verizon-provided HDTV box is 10 years old.

If Verizon cannot improve my service in the next 30 days, I will switch to Xfinity or Dish.

1 Reply
Moderator Emeritus

Hi 67avca,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.