I called Verizon and 5 times got disconnected due to heavy call volume. At least that is what I assume.
I activated the redzone and now it is saying my order cannot be completed. I have had it for 2 years and never had this issue. The one time I did get through to VZ the recording said my order could not be completed because the appointment was not scheduled! THERE IS NO APPOINTMENT! I am activating the same RedZone that is part of my package.
Any help?
As of 2:00pm EST here in Tampa, I was able to reach through to tech support and they mentioned there are issues with RedZone which requires authorized customers to be re-authorized on your cable box by a SUPPORT person. They told me to turn off my box after 20 minutes and then plug it back in.
As of 3:00pm I'm still waiting for RedZone to be activated with no luck.
Grrrrrr!!!
Verizon, wake up and address people who are already redzone subscribers. Your facebook message just **bleep** everyone off and shows you may not even understand the scope of your problem. BTW, I have a TIVO box wiht a verizobn cablecard. I wonder if this is only affecting TIVO box owners.
Redzone finally on in Delco Pa
On in North NJ
I am in Tampa and my Redzone just came on!
Hopefully the rest of you guys will get it soon. Best of luck!
Redzone is on now in Central, NJ.
The world is at peace.....RedZone is up in Tampa!
Thanks Verizon.
Verizon is a {word filter avoidance}. No Red Zone in Maryland, I pay $160 for this crap. No customer support either. Verizon you{word filter avoidance}
From their Facebook page:
WOW! NFL Redzone is so popular with our FiOS customers today that activations are taking up to 90 minutes to complete. Please accept our apologies. We know how important football is to so many of our customers. Your activation will complete. There is no need to call to complete your activation.
Humor is probably not the best choice to deal with customers that already have said service.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you.
This year they are doing it differently. Those with Ultimate have to activate it. I wonder if this lets them count only those who activate as subscribers and so pay the NFL less.
copy of email
NFL RedZone - Channel Update
Dear Valued Verizon Customer,
Are you ready for some football? The start of the NFL season is just around the corner and as a FiOS TV Ultimate subscriber we’re excited to continue giving you access to the NFL RedZone on channels (335 SD or 835 HD) at no additional charge.
To view the NFL RedZone channel this season you simply need to tune to channels (335 SD or 835 HD) on your STB on or after August 23, 2012, and activate the service by selecting the “OK” button and following the prompts. That’s it! No other action will be required from you.
See you September 9, 2012, for the first game of the season!
Thank you for being a FiOS TV Ultimate subscriber.
Sincerely,
Your Verizon Team
Same problem here, no chat, phone disconnects because there is no answer, and the set top box just says we can process that request right now. What a joke!
Can't reach anyone at Verizon.
I am having the same issue. I have the ultimate package, but cannot view the Redzone channel. It prompts me to call 1-888-553-1555, but I cannot reach anyone at that number.
THIS IS **bleep**! HEY VERIZON IAM THROWING MY BOXES OUT ON THE FRONT LAWN SO YOU CAN PICK THEM UP.
SCREW YOU AND YOUR CRAPPY CUSTOMER SERVICE TOO!!!!!!!!!!
Been on hold with Fios since 1:00. They WILL talk to me, and they WILL credit me SIGNIFICANTLY! This is toal **bleep** and is unacceptable.
Same problem here. Called 20 times and cannot talk to a live person. Keep getting disconnected. Very disapointed in this service.
Same here, whos idea was this to click OK to subscribe to a channel all of us already had?
The IT guys are all off on the weekends so the customer service people have no idea what is going on. Sounds like there is about 5 of them working today for the entire nation.
I tryed it all.. pressing ok and it keeps telling me to call. so i call and i get disconneted when I reach the prompt for customer service. I try to see it I can do it on line, but I cannot find how to do it. Not good
Start a new topic or ask questions in the open forum.
