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RedZone is not working!
Maeztro
Enthusiast - Level 1
‎09-09-2012 10:03 AM

I called Verizon and 5 times got disconnected due to heavy call volume.  At least that is what I assume.

I activated the redzone and now it is saying my order cannot be completed.  I have had it for 2 years and never had this issue.  The one time I did get through to VZ the recording said my order could not be completed because the appointment was not scheduled!  THERE IS NO APPOINTMENT!  I am activating the same RedZone that is part of my package.

Any help?

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Schadenfreude2
Enthusiast - Level 2
In response to Johnnyroxyo
‎09-09-2012 11:54 AM

Somebody forgot to eat their Wheaties

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mccarty25
Newbie
‎09-09-2012 11:58 AM

HONESTLY AT THIS POINT I FEEL TAKEN ADVANTAGE OF FIRST I ORDER THE ULTIMATE PACKAGE AND TOOK THEM A WEEK FOR MY NEW NUMBER SO PEOPLE COULDN'T CONTACT ME!!! THAN AND STILL I WAS SUPPOSE TO HAVE INTERNET SPEED OF 75 MPS YET I BARELY REACH 25 AND THEY HAVE BEEN TELLING ME FOR OVER A MONTH "THEY WILL RESOLVE ISSUE" AND NOW TODAY I COULDN'T WAIT TO TAKE ADVANTAGE OF MY NFL REDZONE AND YET TO BE SADLY DISAPPOINTED BY FIOS AGAIN!!!! SINCE IVE TRULY GOT YOUR SERVICE ITS BEEN NOTHING BUT A "LET DOWN" NOT TO MENTION A PREVIOUS ACCOUNT I HAD I STILL HAVEN'T GOTTEN MY 250$ SECURITY DEPOSIT...HONESTLY IM 3 SECONDS AWAY FROM PAYING THE CANCELLATION FEE AND GO BACK TO COMCAST THEY MIGHT NOT BE THE BEST, BUT HONEST AT THE END OF THE DAY THEY ACTUALLY CARED ABOUT THEIR CUSTOMERS.

-BEST REARGUARDS
DAN
{edited for privacy}

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triggerx
Enthusiast - Level 1
‎09-09-2012 12:04 PM

Northern Virginia here... just started working!!!  yay!

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YourTeamSucks
Enthusiast - Level 2
In response to triggerx
‎09-09-2012 12:06 PM

Me too! Woooo-Hooo! (I still stand by my previous post!)

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nectarologist
Newbie
‎09-09-2012 12:04 PM

From @nflredzone : "We've talked to Fios, RedZone fans. There's an activation issue on their side (for some customers) that is being looked into."  This was 53 minutes ago.

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aaasingh
Newbie
‎09-09-2012 12:04 PM

Redzone just started working for me was down all day up until right now. up at 3:00pm or so.  (MOCO - DC suburbs)

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nectarologist
Newbie
In response to aaasingh
‎09-09-2012 12:05 PM

Nice, same here (NY)

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Hiflyer1
Newbie
‎09-09-2012 12:05 PM

Working for me now in metro NYC. 

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beck222
Newbie
‎09-09-2012 12:06 PM

Same thing happened to me!! I finally got through after 1 hr on hold. They said Red Zone was down and they were working on it. What a day to be down!

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Schadenfreude2
Enthusiast - Level 2
In response to beck222
‎09-09-2012 12:08 PM

Its working for me now but it still shows Extreme HD in self diags

**bleep**?

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mtbikr75
Newbie
‎09-09-2012 12:06 PM

been going through the same crap as everybody else, being hung up on, on hold forever, nfl rd just came on thank god, verizon still sucks, hate em

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raysfan3
Newbie
‎09-09-2012 12:07 PM

The issues aren't just with Verizon, other cable providers are having the same issue.  We have fios, had a pop up yesterday to activate the Red Zone channel as part of our package and I did that, ours is working with no problem.  My guess is there are too many people trying to hit the NFL Redzone systems at once from multiple cable providers.  It's included in our cable package as well, but still had to activate it. 

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GinNJ
Newbie
‎09-09-2012 12:08 PM
Finally talked with someone after 2 hours. Told the same as many of you: it's an outage not impacting all subscribers just certain ones based on their package. Was told a ticket needed to be created and left open to address the problem once the techs do their mass corrections. I am in southern NJ. No timetable for resolution and I would need to contact customer service to determine the credit aspect of the problem. This is just poor business.
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mtbikr75
Newbie
‎09-09-2012 12:08 PM

im in newport news va, by the way

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APD1891
Newbie
‎09-09-2012 12:08 PM
90 minutes to activate when people and should have and should have been activated 32 to 3 activated 2 to 3 weeks ago. This is unacceptable from Verizon. I was given the excuse of the NFL season had not even started. Unacceptable
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doropallo
Contributor - Level 1
In response to APD1891
‎09-09-2012 12:10 PM

How embarrassing when you have a group of guys over and say "Hey lets see what's on RZ" and there is NO RZ!

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GinNJ
Newbie
‎09-09-2012 12:09 PM
Working now!!!
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SJUhawks
Enthusiast - Level 2
In response to GinNJ
‎09-09-2012 12:10 PM

Still no response about the 90 minutes? Why wont any admin come explain what this random number means? why 90 minutes? from when? such crap...

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sls423
Enthusiast - Level 2
In response to GinNJ
‎09-09-2012 12:10 PM

Working in 'pequa, MY

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Kylegoltsch1
Enthusiast - Level 2
‎09-09-2012 12:11 PM
It's working here!!!!! In northern nj. Just came on. Good luck everyone
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Ardrid
Newbie
In response to Kylegoltsch1
‎09-09-2012 12:12 PM

Working in Middlesex, NJ now.

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