Remote DVR on Website not working

[Postman03]

I thought I'd log my own topic to see if maybe I could get some help.  I am getting bad gateway; box not responding messages when trying to access my 2 HD set top boxes.    Accessing these remote via My Verizon used to work fine until the new menu appeared?  Or at least that's the only change I can think of since the last time I used it.

I followed help instructions under the help menu on the website and did the self diagnostics tests on the boxes.  Everything is fine there.  

I checked my actiontec router and the port forwarding is disabled for the target boxes IP addresses... I don't see how to delete these rules and reestablish them.  I tried the enable and reset commands.   I'm not really sure what information to use to attempt to setup any custom port forwarding rules...

Maybe I can get some private message help like the other 2 posts I found here? 

 Thanks!

[Mike_VZ]

Hello Postman03,

I have sent you a private message to collect more information to resolve this issue.

Thanks

[Postman03 · Accepted solution]

Mike says he had to remap my DVR's...  everything is working fine now...

[John21144]

how do you remap? I have the same problem ..

Set-Top Box - 000004451671xxxx is not responding.  or bad gateway

[TheVamp]

Did you ever receive an answer for this? I believe I have the same issue with a possible same resolution (remapping).

[Dennis553]

I have contacted support on this at least 3 times and eventually had resolution, but after a day, the same issue is back. Bad Gateway - settop box not responding, Etc.

I was told that they have to remap my router.  I'm getting tired of these long support sessions, aren't there trouble tickets tied to accounts?  Why should have to go through all the "do this"  "do that" when they know what the issue is. 

I am having this problem again.  Had bad gateway, disabled and re-enabled  and ran self-diagnostics.  Listener 1 started,  now I get set top box not responding.

How can I get this problem resolved permanently?

[RovrAllOvr]

I am very disallusioned with support also.   I've had problems with my second DVR STB for weeks.  I have had three VERY frustrating chats, a couple of phone calls - and FINALLY they believed me (I have been through that darn self-help stuff about 15 times!!!!)   and sent out a new box.  It works fine.  (THere is a shocker).   But now I cannot use the computer based DVR Manager to set up my shows on the new box - it still shows the old one.

So - I guess they have to remap something for my computer to see the new box too.  Oddly enough, it appears that my iPAD can see the change - it is the computer app that is confused. 

[TeddyP1]

Verizon called to confirm that I was set up to use Remote DVR on Website.  It is not working; I'm getting the message: "set top box 0000308118646119 is not responding." 

The support page, when I click on "contact us" or any other option, asks for my zipcode, then does nothing.

[Mark-VA]

We are having the same problem.  Keep getting message like "bad gateway", "box not responding" when I try to access my DVR on the website.  I have never successfully been able to find my DVR using the Internet.  I would be interested to know what Mike at Verizon did to fix.

[spillmaj]

I'd like to know too! When I go to the website to record it's saying my box is set for remote accses

[MrSoul]

Include me as an unhappy FIOS customer. I get the same messages - bad gateway or Set-Top Box  is not responding. The website mentions resetting the set top box but nowhere does it say whether or not this will erase all recorded content. This problem seems widespread enough that verizon should just fix it. I dumped Cablevision when they wouldn't fix an internet problem and they want me back badly. I'd hate to go back but if this problem persists I may take their sweetheart deal. 

Geez, their spellchecker doesn't recognize DVR or FIOS and I expect them to be able to help me? 

[#12]

Trying to record remotely and I am getting bad gateway message.  I used to be able to record remotely until we got a new DVR and now haven't been able to since.  Can anyone help me?

[steven113]

allow more time for recording sports events and dont break up a 3 hr show into 1 hr for 3 times

[json1252661]

I have the same problem.  Bad Gateway when trying to configure the Remote DVR on the verizon site.  Please help

[rdhughes]

My Remote DVR isn't working on the website either. Same problem. Can someone fix it for me? It says "bad gateway." Help?